Current jobs related to Customer Support Specialist - Austin, Texas - Charles Schwab

  • Customer Support Specialist

    1 month ago

    Austin, Texas, United States Advanced Micro Devices , Inc. Full time

    Customer Support SpecialistAt Advanced Micro Devices, we are seeking a highly skilled Customer Support Specialist to join our team. As the first point of contact for OEM and Distributor customers, you will be the face of AMD, providing exceptional customer service and support.Key Responsibilities:Manage backlogs and ensure timely delivery of ordersRun and...

  • Customer Support Specialist

    4 weeks ago

    Austin, Texas, United States SamCart Full time

    Job Title: Customer Support SpecialistWe are seeking a highly skilled and customer-focused Customer Support Specialist to join our team at SamCart. As a key member of our support team, you will be responsible for providing exceptional support to our customers, ensuring their success and satisfaction with our e-commerce platform.Responsibilities:Provide...

  • Customer Support Specialist

    4 weeks ago

    Austin, Texas, United States Advanced Micro Devices , Inc. Full time

    Customer Support SpecialistAt Advanced Micro Devices, we are seeking a highly skilled Customer Support Specialist to join our team. As the first point of contact for OEM and Distribution customers, this role is a great opportunity to work for an industry-leading technology company.This is a non-exempt, hourly position with benefits. The ideal candidate will...

  • Customer Support Specialist

    1 week ago

    Austin, Texas, United States Shift Robotics Full time

    Job DescriptionAt Shift Robotics, we are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will play a vital role in ensuring our customers receive exceptional service and support for all their inquiries and needs related to our products.This multifaceted role will involve addressing customer...

  • Customer Support Specialist III

    1 week ago

    Austin, Texas, United States PELICAN Full time

    Job DescriptionAs a Customer Support Specialist III at PELICAN, you will be responsible for providing exceptional customer service to clients in the semiconductor industry. Your primary duties will include responding to incoming phone calls, providing quotes for spare parts, and tracking orders and shipments.Key responsibilities include:Providing courteous...

  • Head of Customer Support

    7 days ago

    Austin, Texas, United States Really Communications, Inc. Full time

    Job OverviewWe are seeking a highly skilled and experienced Customer Support Director to lead our support team at Really Communications, Inc. This is a key role responsible for driving team performance, developing support strategies, and fostering a customer-first culture within our rapidly growing organization.Key Responsibilities:Drive Operational...

  • Head of Customer Support

    1 month ago

    Austin, Texas, United States Really Communications, Inc. Full time

    Job Title: Head of Customer SupportWe are seeking a highly skilled and experienced Head of Customer Support to lead our customer support team at Really Communications, Inc. This is a key role that requires a strong passion for delivering exceptional customer experiences and a proven track record of building and leading high-performing support teams.Key...

  • IT Support Specialist

    4 days ago

    Austin, Texas, United States The Texas Division of Emergency Management (TDEM) Full time

    The Texas Division of Emergency Management (TDEM) is seeking a skilled IT Support Specialist to provide technical services to all staff and stakeholders. The ideal candidate will have a strong background in IT support, with experience in desktop workstation, laptop, and tablet maintenance and support. The successful candidate will be responsible for...

  • Head of Customer Support

    1 week ago

    Austin, Texas, United States Really Communications, Inc. Full time

    Job Title: Head of Customer SupportAt Really Communications, Inc., we're revolutionizing the way people connect. Our mission is to empower individuals and communities to create a world where connectivity is a fundamental human right. We're looking for a seasoned leader to join our team as Head of Customer Support.Key Responsibilities:Drive Operational...

  • Customer Support Specialist

    1 month ago

    Austin, Texas, United States Qonten Full time

    Customer Support Representative Job DescriptionWe are seeking a highly skilled and customer-focused Customer Support Representative to join our team at Qonten. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues...

  • Customer Support Specialist

    1 month ago

    Austin, Texas, United States Jungle Scout Full time

    Customer Support Representative, EnterpriseWe are seeking a highly skilled and customer-focused Customer Support Representative to join our Enterprise team at Jungle Scout. As a key member of our support team, you will be responsible for delivering exceptional customer experiences, resolving complex issues, and providing timely and accurate support to our...

  • Customer Support Specialist

    1 month ago

    Austin, Texas, United States Dealhub Full time

    **Unlock Your Potential as a Customer Support Champion**At Dealhub, we're on a mission to revolutionize customer success. As a hyper-growth company, we're expanding our Support team to provide enterprise-level assistance to our customers worldwide.We're seeking a talented and passionate Customer Support Champion to join our team and become a subject matter...

  • Customer Support Representative

    4 weeks ago

    Austin, Texas, United States Shift Robotics Full time

    Job OverviewAt Shift Robotics, we're seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will play a vital role in delivering exceptional customer service and support for our products.Key ResponsibilitiesProvide timely and effective assistance to customers via phone, email, and chat to resolve...

  • Customer Support Specialist

    4 weeks ago

    Austin, Texas, United States SparkCognition Full time

    Customer Support AssociateJob SummaryThe Customer Support Associate is a key member of our team, responsible for providing exceptional customer service and technical support to our clients. This role requires a strong analytical mind, excellent communication skills, and a passion for problem-solving.Key ResponsibilitiesProvide technical support to customers...

  • IT Support Specialist

    4 weeks ago

    Austin, Texas, United States Apex Systems Full time

    Job Title: IT Support SpecialistWe are seeking a highly skilled and experienced IT Support Specialist to join our team at Apex Systems. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our clients, ensuring that their IT systems and infrastructure are running smoothly and efficiently.Key...

  • IT Support Specialist

    1 month ago

    Austin, Texas, United States University of Texas at Austin Full time

    Athletics IT Support SpecialistJoin the University of Texas at Austin team as an Athletics IT Support Specialist, providing exceptional customer support for staff, student athletes, and visitors.Key Responsibilities:Technical Support: Respond to requests for assistance with IT equipment, software products, and event-related technology.Event Support: Offer...

  • Customer Support Specialist

    1 month ago

    Austin, Texas, United States R.S. Hughes Full time

    Customer Support RepresentativeR.S. Hughes Company, Inc. is seeking a skilled Customer Support Representative to support our customers by managing inventory, understanding certification needs, and tracking customer data. This role is a great opportunity to work collaboratively with internal and external partners to improve business and create solutions that...

  • Head of Customer Support Operations

    2 weeks ago

    Austin, Texas, United States Really Communications, Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Head of Customer Support to lead our customer support team at Really Communications, Inc. As a key member of our leadership team, you will be responsible for driving operational excellence, leading a high-performing team, and delivering outstanding customer experiences.Key ResponsibilitiesDrive...

  • Customer Support Specialist

    3 weeks ago

    Austin, Texas, United States Miro Full time

    About the RoleThis is an exciting opportunity to join our growing team as a Customer Support Representative at Miro. As a key member of our Support team, you will play a critical role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesCritical Analysis and Response: Analyze and respond to customer queries related...

  • Customer Support Specialist

    1 month ago

    Austin, Texas, United States Miro Enterprise Full time

    About the RoleWe are seeking a highly skilled Customer Support Representative to join our team at Miro Enterprise. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our users.Key Responsibilities:Critically analyze and respond to customer inquiries related to billing, pricing, licenses,...

Customer Support Specialist

2 months ago

Austin, Texas, United States Charles Schwab Full time

Your Opportunity

As a Customer Support Specialist within our Participant Services division, you will embark on a career path with a firm dedicated to fostering your growth in a collaborative and development-oriented atmosphere. In this capacity, your contributions will significantly influence the lives of our clients; our aim is to provide exceptional service and to engage in meaningful conversations that build trust and loyalty among our participants.

Your primary responsibilities will involve handling inbound inquiries from participants of employer-sponsored retirement plans, offering guidance and tailored solutions, including long-term investment options. Through continuous training and hands-on experience, you will develop into a knowledgeable resource on retirement products and services, assisting participants in identifying their needs and proposing solutions that can positively impact their futures.

What You Have

Previous experience in finance is not a prerequisite; individuals from diverse backgrounds have achieved remarkable success at Charles Schwab. This role offers a combination of instructor-led training, mentorship, and practical learning opportunities during your initial year.

Required Qualifications

  • Availability to work Monday through Friday during the hours of 7:00 AM to 9:00 PM CST, depending on contact center requirements.

Preferred Qualifications

  • Excellent written and verbal communication skills, essential for the consultative process of recommending suitable solutions while educating our participants.
  • One year of experience utilizing computer applications in a professional or academic setting.
  • Strong listening skills to analyze account information and better understand client needs.
  • Detail-oriented with focused analytical skills to comply with policies, procedures, and guidelines.
  • Ability to adapt to and implement changes as market and business conditions evolve.
  • Open to mentoring and feedback for ongoing improvement.
  • Bilingual in Spanish is advantageous.
  • Possession of an active and valid Series 7 & 63 license is beneficial but not mandatory.
  • If you are not licensed and wish to obtain FINRA licenses, we have a structured path to support your career aspirations.

What's in It for You

At Schwab, we are committed to empowering our employees' personal and professional growth. Our supportive culture and focus on your development ensure you will receive the resources necessary to make a meaningful impact in the financial services industry. Our approach to Hybrid Work and Flexibility reflects our dedication to workplace adaptability, client service, and the importance of in-person collaboration.

We provide a competitive benefits package designed to support your overall well-being, both now and in the future:

  • 401(k) plan with company matching and employee stock purchase options.
  • Paid time off for vacations, community service, and a 28-day sabbatical after every five years of service for eligible roles.
  • Paid parental leave and family-building benefits.
  • Tuition reimbursement programs.
  • Comprehensive health, dental, and vision insurance.

Charles Schwab is an affirmative action employer, focused on hiring and advancing qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace.