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Bilingual Customer Support Specialist

2 months ago

Austin, Texas, United States United Heritage Credit Union Full time
Customer Service Specialist at United Heritage Credit Union

Location: This role offers a hybrid work arrangement, with remote work on select days and in-person responsibilities at our headquarters on others.

Schedule: Candidates should have flexible availability for an 8-hour shift during standard business hours, with potential weekend shifts to accommodate contact center needs.

If you are dedicated to providing outstanding customer support, this position may be a great fit for you. As a Customer Service Specialist, you will manage incoming inquiries, ensuring members receive prompt and professional assistance.

Key Responsibilities:

This role is suitable for both newcomers to the workforce and experienced customer service representatives. Preference will be given to candidates with 1-3 years of relevant experience.

  • Assist members in both English and Spanish with their account inquiries.
  • Perform account maintenance and updates as needed.
  • Offer financial advice to empower members in their decision-making.
  • Work collaboratively with team members and leadership to enhance service delivery.
  • Ensure accuracy and compliance with guidelines to protect member interests.
  • Engage in coaching sessions for professional growth.

Qualifications for Success:

  • Strong listening and communication abilities.
  • Capability to manage multiple tasks in a fast-paced environment.
  • Commitment to delivering exceptional service.
  • Attention to detail and quality in all tasks.
  • Team-oriented approach.

Minimum Requirements:

  • High school diploma or equivalent.
  • At least 2 years of recent experience in customer service or a related field.
  • Fluency in both English and Spanish is preferred.
  • Ability to effectively engage with a diverse clientele.
  • Proficiency in Microsoft Office Suite and general computer skills.

About United Heritage Credit Union:

Founded in 1957, United Heritage Credit Union is dedicated to serving communities across Central Texas. With a focus on innovation and superior service, we have established ourselves as a leading financial institution.

Benefits Offered:

  • Comprehensive benefits package.
  • 401(k) options available.
  • Generous paid time off.
  • Education reimbursement opportunities.
  • Pathways for career advancement.

Note: The selection process includes multiple interviews to ensure mutual compatibility. While we may not reach out to every applicant, we aim to conduct a thorough evaluation for potential candidates.