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Patient Service

3 months ago

Baltimore, Maryland, United States Johns Hopkins Medicine Full time

YOU BELONG HERE

What Awaits You?

  • Career growth and development
  • Employee and Dependent Tuition Assistance
  • Diverse and collaborative working environment
  • Affordable and comprehensive benefits package

Our competitive Benefit Package is designed to support the well-being and financial security of our employees. You can explore the details of our benefits offering by visiting the following link:

Position Summary:

  • Coordinates the day-to-day activities of a multi-faceted medical and/or surgical practice to ensure a smoothly functioning office and good patient relations
  • Resolves patient problems, third party issues, or refers patients to appropriate resources
  • Coordinates the post discharge appointment process for inpatients on assigned unit(s)
  • Works with multidisciplinary care team prior to discharge to determine appointments that are needed for each patient post discharge
  • Serves as resource in team environment and works extensively with Housestaff
  • Responsible for assisting members of the care team with record retrieval and other administrative tasks such as phone calls, faxing, etc
  • Offers friendly, courteous, and confidential assistance to patients to ensure that the patient has a positive discharge experience
  • Provide patients with information on physicians, directions to locations and educational materials
  • Answer patients or physicians' questions.

Education:

  • A.A. degree or equivalent required
  • B.A. degree preferred

Work Experience:

  • Experience beyond the required work experience requirement may be substituted for the degree on a two (2) years of experience for one (1) year of education basis
  • Requires a minimum of five (5) years related experience in medical office, hospital, medical call center, or similar customer service environment

Shift:

  • Full time
  • 40 Hours Per Week
  • 8:00am-4:30pm

JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins

Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.