Customer Support Compliance Supervisor
3 weeks ago
About Us
Open Loot is pioneering the web3 gaming industry by creating a seamless platform for player-owned economies. Our comprehensive marketplace enables sales, auctions, and rentals, all designed to enhance community engagement and simplify digital ownership. Committed to empowering developers and engaging gamers, Open Loot is setting the standard for the future of gaming through collaboration and accessible technology.
Customer Support Compliance Supervisor
As the Customer Support Compliance Supervisor, you will ensure that all customer service operations comply with legal regulations, company policies, and industry standards. Your oversight will include areas such as KYC procedures, 2FA resets, management of email address modifications, account suspensions, and user offboarding. This role demands effective collaboration with the legal team, fraud and payment departments, and customer service agents to ensure the integrity of customer interactions and transactions.
Responsibilities:
- Oversee all aspects of compliance such as KYC, 2FA resets, email updates, and account suspensions. Ensure all customer service operations adhere to legal and company policies.
- Supervise a team of senior customer service agents, providing guidance and support for compliance-related issues. Promote a culture of compliance awareness and accountability.
- Work closely with the Risk and Payment Departments to stay updated on regulatory changes, address fraud concerns, and mitigate risks effectively.
- Maintain detailed records of compliance processes and resolutions. Regularly assess and enhance compliance practices, implementing best practices for continuous improvement.
- Regularly provide comprehensive reports and updates on compliance performance and issues to management and key stakeholders
- Ensure that all compliance-related issues are resolved within the stipulated time frames according to SLAs, pushing for efficiency and timely resolutions.
Requirements:
- Proven experience in a compliance-related role or strong evidence of analytical and problem-solving capabilities, preferably in a B2C environment.
- Strong problem-solving skills with the ability to analyze complex issues and propose effective solutions.
- Exceptional attention to detail and accuracy, especially when handling sensitive user information.
- Excellent communication and interpersonal skills, with the ability to collaborate across teams.
- Self-motivated and independent, with a proactive approach to compliance management.
- Full-time availability with the flexibility to adapt to changing priorities and deadlines.
Desirable:
- Familiarity with legal regulations, particularly in the crypto industry.
- Bachelor's degree in business, law, finance, or a related field.
- Leadership experience, with the ability to lead and motivate a team towards common goals.
- Knowledge of Zendesk and Jira ticketing systems.
What We Offer:
- Fully remote work, with a yearly company offsite.
- Experience working with gaming veterans who've created titles with a gross aggregate revenue of over $10B USD.
- Unlimited PTO with holidays + local national holidays, per region.
- Experience creating a new IP with franchise potential.
-
Customer Support Supervisor
3 days ago
Remote, Oregon, United States Clipboard Health Full timeWhy Clipboard Health Exists:We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals,...
-
Customer Support Specialist
3 weeks ago
Remote, Oregon, United States OnBoard Full timeCustomer Support Specialist I Function: Customer Experience Reports to: Manager, Customer Support Reviewed: Position Summary: The Customer Support Specialist provides tier one support for our products with both customers and internal employees. This position involves troubleshooting product software and technical issues for existing customers, becoming a...
-
Customer Support Analyst
1 month ago
Remote, Oregon, United States Bridgeway Benefit Technologies Full timeBridgeway Benefit Technologies is hiring an Customer Support Analyst to help grow our Customer Success organization and support our Bridgeway product end-users, through serving as an internal advocate and customer liaison and delivering the highest level of service to our customers.As a successful Customer Support Analyst, you are a "people person" by nature...
-
Customer Support Engineer
1 month ago
Remote, Oregon, United States Blackthorn Full timeRole: Customer Support Engineer, Tier 1Description: As a Customer Support Engineer, you will utilize your Salesforce configuration knowledge to provide world class support to our customersWhat you'll doBe a prime contact for customer technical support and display a high sense of urgency and ownership during customer interactions.Use Salesforce Service Cloud...
-
Customer Support Specialist
2 weeks ago
Remote, Oregon, United States CoLab Software Full timeAt CoLab, we help mechanical engineering teams bring life-changing products to market years sooner. Our product, CoLab, is the world's first Design Engagement System (DES) - a category defining product that Engineering teams use to engage in meaningful, productive design conversations, catch preventable mistakes, and get to market faster. Our customers...
-
Customer Support Representative
7 days ago
Remote, Oregon, United States Sakari Full timeJob DescriptionWe are hiring an experienced Customer Support Representative to support our growing software business. The position is remote and will be working EST hours. Who We Are:Founded in 2016, Sakari is an omni-channel communication platform used by businesses around the world to communicate with their customers. We're growing extremely fast and plan...
-
Customer Support Analyst
4 weeks ago
Remote, Oregon, United States Cority Full timeCority is the global enterprise EHS software provider creating industry-leading technology to empower those who transform the way the world works. For over 35 years, Cority has been powered by the spirit of innovation, deep domain expertise, and a commitment to integrity that enables higher levels of operational and sustainable performance with the most...
-
Customer Support Representative
6 days ago
Remote, Oregon, United States SimplyInsured Full timeAt SimplyInsured we are on a mission to eliminate fear in health insurance.Health insurance is complicated, expensive, and really important - so it tends to create fear for most people; our goal is to reduce that fear as much as possible. We specifically work with small business owners who have the enormous task of purchasing the right type of insurance for...
-
Customer Support Representative
4 weeks ago
Remote, Oregon, United States SimplyInsured Full timeAt SimplyInsured we are on a mission to eliminate fear in health insurance.Health insurance is complicated, expensive, and really important - so it tends to create fear for most people; our goal is to reduce that fear as much as possible. We specifically work with small business owners who have the enormous task of purchasing the right type of insurance for...
-
Compliance Manager
1 week ago
Remote, Oregon, United States Brex Full timeWhy join usBrex empowers the next generation of businesses with an integrated corporate card and spend management software. We make it easy for our customers to manage every aspect of spending and empower their employees to make better financial decisions from anywhere they live or work. Brex proudly serves tens of thousands of growing businesses, from...
-
Customer Support Specialist
3 weeks ago
Remote, Oregon, United States Topstep Full time[Customer Service / Remote] - Anywhere in U.S./ Competitive salary & bonuses / Medical, dental & vision / 401k match / PTO - As a Customer Support Specialist you'll: Own user issues through various channels, such as phone, email, live chat, and social, from start to resolution; Use technical ability to master trading platforms, internal tools, and systems;...
-
Americas Customer Support Lead
2 weeks ago
Remote, Oregon, United States OXIO Full timeOXIO is the world's first telecom-as-a-service (TaaS) platform. We are democratizing telecom and making it easily accessible for brands and enterprises to fully own and operate proprietary mobile networks designed to support their own customers needs. Our TaaS solution combines multiple existing networks into one single platform that can be seamlessly...
-
Customer Support Specialist, Remote
1 month ago
Remote, Oregon, United States Good Dog Full timeWe are looking for a highly-motivated and empathetic Customer Support Specialist with a passion for providing outstanding human-centered support to join the Good Dog team As a member of the Customer Care team, you'll be responsible for building trusted relationships with our customers by ensuring puppy buyers have a truly phenomenal experience finding their...
-
Americas Customer Support Lead
7 days ago
Remote, Oregon, United States OXIO Full timeWe are looking for the Americas Customer Support Lead who will be responsible for leading the current support operations as well as set the strategy and implementation for future scaling efforts of the support organization. In addition, this person will also be responsible for improving efficiency and outcomes of the support agents in order to drive end-user...
-
Director of Compliance
4 weeks ago
Remote, Oregon, United States Braviant Holdings Full timeAt Braviant, we believe in hiring great talent and offering them the flexibility to achieve great results unbounded by geography. Braviant is offering a fully remote option for anyone in the U.S. who wants to join our team and help us grow. We also have an office space in the heart of downtown Chicago for those who prefer to get out of the house and...
-
Director of Customer Success and Support
2 weeks ago
Remote, Oregon, United States Owner Full timeAbout Owner is the all-in-one platform that restaurants use to succeed online. Thousands of restaurant owners use our tools to build their website, drive online orders, create their own branded app, manage their customer relationships, and set up marketing automations. You can think of it as Shopify meets HubSpot, but specifically for restaurants. Learn...
-
Compliance Quality Auditor
3 days ago
Remote, Oregon, United States Cohere Health Full timeRemoteCompany Overview:Cohere Health is illuminating healthcare for patients, their doctors, and all those who are important in a patient's healthcare experience, both in and out of the doctors office. Founded in August, 2019, we are obsessed with eliminating wasteful friction patients and doctors experience in areas that have nothing to do with health and...
-
Customer Experience Product Support Specialist
1 month ago
Remote, Oregon, United States Dandy Full timeDandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with...
-
Global Support Specialist
2 weeks ago
Remote, Oregon, United States CSC Corptax Full timeJob DescriptionGlobal Support Specialist (Onboarding)Wilmington, DE (Hybrid)Monday-Friday, 8am-5pm CSC's Global Subsidiary Management (GSM) Team offers corporate compliance and governance services to Fortune 500 companies in more than 140 countries around the globe. By partnering with CSC, clients reduce the complexities associated with international...
-
Welding Supervisor
2 weeks ago
Remote, Oregon, United States Security Cleared Jobs Full timeSummaryThe Welding Supervisor will be located at HPC New Build Project in Somerset UK as part of a team supporting the Turbine Generator Shaft line erection. The installation consists of 2 x 1750 MW Arabelle Steam Turbines & Generators with world class execution done Safely, with the right Quality and on time key principles of the project.The Welding...