Director of Customer Success and Support
3 weeks ago
About
Owner is the all-in-one platform that restaurants use to succeed online.
Thousands of restaurant owners use our tools to build their website, drive online orders, create their own branded app, manage their customer relationships, and set up marketing automations.
You can think of it as Shopify meets HubSpot, but specifically for restaurants.
Learn more about the problems we are solving for our customers here.
Our vision
We're starting by helping independent restaurants succeed online.
But it's not just restaurants that need our help. All local service-based businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.
So, once we nail the solution for restaurants – we'll scale it into every other local business type.
In the future we envision, we'll build the technology that tens of millions of local business owners need to succeed in the digital age.
Our team
Our team grew from 40 people to 90 people in 2023. We've got top talent from the most successful companies in SMB software like Shopify, HubSpot, DoorDash, ProCore, and ServiceTitan.
We're scaling even faster in 2024 to keep pace with our customer growth.
Our traction
In just over 3 years we've generated tens of millions in revenue, served millions of guests, and have processed hundreds of millions of orders.
More importantly, we've helped thousands of restaurant owners save their businesses - and not only survive, but thrive.
Why we're looking for you
We're looking for someone to lead the post-launch customer journey and business — this includes Support for our customers and their guests as well as our Customer Success function. We strive to run these teams in highly empathetic and systematic ways. We're looking for someone to help us gently and shrewdly usher in this next era of AI into the way we engage with customers.
This position is 100% remote and can be based anywhere in the United States, Canada, Mexico or Colombia.
The impact you will have
- Help our customers - independent restaurants - achieve success, grow their online sales, and enhance their respective neighborhoods and communities.
- Maximize customer logo and revenue retention
- Decrease the cost of achieving both of those objectives
- Materially impact the trajectory and enterprise value of the business
- Increase the emotional affinity our customers have for our product, services, and brand
Who you'll work with
- This role reports to our Chief Revenue Officer, Kyle Norton
- You'll partner cross-functionally with members of our revenue, business operations, product team and other teams.
Minimum requirements
- Experienced manager - you've hired dozens of people in your career and have built multiple high-performing teams
- Director+ level experience at a software or technology company, with experience managing managers
- Strong systems thinker - you have a modern approach to scaling a CX function besides purely through growing headcount
- Keen understanding of how to evaluate new tools/technologies and how to implement
- Enthusiasm for the customer experience arena
- Restaurant industry experience is a huge plus
Pay and benefits
- The estimated base salary range for this role is $175K - $225K, plus a generous equity pre-IPO equity package
- Other benefits include comprehensive health coverage, work from anywhere (100% remote workplace), unlimited PTO - plus extra fun perks
-
Director, Customer Success
4 days ago
Remote, Oregon, United States SailPoint Full timeThe SailPoint customer success team champions helping our customers get maximum value out of any SailPoint products or services, so the business gets maximum lifetime value and loyalty from the customer.The Director of Customer Success is responsible for overall customer retention and satisfaction, as well as building and managing business relationships...
-
Director, Customer Support
4 days ago
Remote, Oregon, United States Restaurant365 Full timeRestaurant365 is a SaaS company disrupting the restaurant industry Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365's culture is focused on empowering team members to produce top-notch results while elevating their skills. We're constantly evolving and improving to make...
-
Director of Customer Success
4 days ago
Remote, Oregon, United States CoderPad Full timeCoderPad's mission is to create a more inclusive and strong tech community. How? By improving the technical interviewing experience with tools that allow for standardization and consistency, while reducing bias and increasing equality of opportunity.What will the Director of Customer Success at CoderPad do?As our Customer Success leader, you'll be focused on...
-
Director-Customer Success
3 days ago
Remote, Oregon, United States Innovaccer Full timeYour RoleThe role of the Director-Customer Success is to be a trusted advisor to the client who not only plans, and manages the team and delivers work according to deadlines and within budget but also drives new solutions to best serve the clients. You'll work as part of and also manage a driven and creative team of product, data, and integration engineers...
-
Director, Customer Success
4 days ago
Remote, Oregon, United States insightsoftware Full timeCompany Descriptioninsightsoftware is a global provider of reporting, analytics, and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate. We empower leaders from over 32,000 organizations to make timely and intelligent decisions. Our comprehensive solutions span Financial Planning...
-
Director of Customer Support
4 days ago
Remote, Oregon, United States MANTL Full timeAs a Director of Customer Support You Will: Be responsible for the planning, building and scaling the Customer Support function for the company, both to serve our existing 100+ customers, but also with an eye toward continued rapid growth in users of the platform.With the explosive growth of our in-branch application, we are seeing high numbers of new users...
-
Enterprise Customer Success Specialist
2 weeks ago
Remote, Oregon, United States Membersy Full timeCustomer Success Specialist, Enterprise As a Customer Success Specialist on our Enterprise Team, you'll be dedicated to nurturing relationships and driving success within our enterprise-level dental practices. This position requires strategic engagement, complex problem-solving, and collaboration with internal teams to meet the unique needs of our enterprise...
-
Customer Success/Engagement Manager
4 weeks ago
Remote, Oregon, United States Bitwarden Full timeBitwarden empowers enterprises, developers, and individuals to securely store and share sensitive information. With a trusted, open-source approach to password management, secrets management, and passwordless and passkey innovations, Bitwarden makes it easy for users to extend robust security practices across all online activities. Founded in 2016 with...
-
Operations Manager, Customer Success
4 days ago
Remote, Oregon, United States Interplay Learning Full timeInterplay Learning sits at the intersection of EdTech, Virtual Reality, and Enterprise Software as it modernizes Learning Management & Content Systems throughout the skilled trade industries.Since 2016, Austin-based Interplay Learning has been building better training, better careers and better lives for its customers and their employees. Our award-winning...
-
Customer Success Manager
4 weeks ago
Remote, Oregon, United States CYE Full timeCYE is on the lookout for a Customer Success Manager to work closely with our customers, build lasting relationships, and help them every step of the way. Your role will be to encourage customers to make the most of our products and to always be there for them as their biggest supporter.ResponsibilitiesBuild and maintain strong customer relationships....
-
Manager of Customer Success
4 weeks ago
Remote, Oregon, United States Security Innovation Full timeSecurity Innovation is looking for a creative, energetic, and data-driven Customer Success Manager to join our team This is a player/coach role that will report to our Vice President of Global Sales. The Customer Success Manager will lead a team that best understands the needs of our customers while ensuring customers get the most value out of our solutions...
-
Strategic Customer Success Manager
2 weeks ago
Remote, Oregon, United States Bullhorn Full timeFor the past 25 years, Bullhorn has dedicated itself to building industry-leading, cloud-based software for the staffing and recruitment industry. Led by the original co-founder, partnered with venture capital, and powered by seasoned leaders across a global workforce with an eye toward innovation, Bullhorn has had year over year growth, making it the market...
-
Head of Customer Success
2 weeks ago
Remote, Oregon, United States kea Full timeAbout keaLaunched in 2018, kea is one of the fastest-growing companies changing the way restaurants operate. We've raised $29 million from Tier 1 Silicon Valley investors, and we're not stopping there. Originating in Mountain View, California, and now fully remote, we are building a team that is excited about our mission: drive the world's commerce by...
-
Client Success Director
4 days ago
Remote, Oregon, United States Scale to Win Full timeAbout Scale to Win:Scale to Win is a fully remote progressive, political tech company founded in 2020 by organizing leaders from the Biden/Harris, Bernie 2020, Warren 2020, Bernie 2016, and Hillary for America Presidential campaigns. Product offerings include Scale to Win Spoke, a P2P texting platform, the Scale to Win Dialer, a predictive calling tool, and...
-
Customer Success Manager
4 days ago
Remote, Oregon, United States AppOmni Full timeAbout AppOmniAppOmni is leading the cybersecurity and AI revolution. We created the category called SaaS security posture management (SSPM). And now, over 25% of the Fortune 100 and many global companies are using our platform to overcome challenges such as SaaS application attacks, sensitive data exposure, insider threats, and so much more. Our mission is...
-
Customer Success Manager
3 weeks ago
Remote, Oregon, United States VSCO Full timeAbout VSCOAt VSCO, our mission is to nurture creativity so you can make it. We are a leading photo and video editor with a library of 200+ premium quality presets and tools, an easy-to-use video editor, and a curated collection of photography of all genres, styles and aesthetics from our global community of talented creators. We are looking for humble...
-
Customer Success Manager
4 days ago
Remote, Oregon, United States Yembo Full timeThe Yembo Customer Success team is a key department for building a strong client base of raving fans. As a Customer Success Manager you will be responsible for ensuring our customers get maximum value from the Yembo suite of products. You will focus on developing close relationships with enterprise level clients and creating best in class workflows that...
-
Customer Success Manager
1 week ago
Remote, Oregon, United States Knock Full timeWe are very happy to announce that we have officially re-opened our Ballard, WA HQ office for voluntary use In order to maintain safety, comfort and flexibility, we currently offer most employees the choice between 3 work locations: HQ-first, Hybrid or Remote; if there are specific location needs, the job description will indicate that below. It is also...
-
Customer Success Specialist
4 days ago
Remote, Oregon, United States IPS- Integrated Practice Solutions Full timeOur Company: At PracticeTek, we believe healthcare should be easy for providers, accessible for patients, and simple for everyone involved. PracticeTek was established by healthcare professionals and entrepreneurs who share a common goal: deliver seamless, high-quality, on-demand healthcare, free of the confusing limitations of traditional technological...
-
Customer Success Manager
4 weeks ago
Remote, Oregon, United States Arcadia Full timeArcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit Why This Role Is Important to Arcadia At , the Customer Success...