Customer Service Team Lead

2 weeks ago


Remote, Oregon, United States MAJORITY Full time

MAJORITY is a groundbreaking all-in-one digital financial service app that includes an FDIC-insured account, Visa card, money remittance, international calling, and many other migrant-focused services. We are built for migrants, by migrants. We believe that everyone deserves the same opportunity to succeed. Our mission is to provide migrants the tools to thrive in their new country.

We are a diverse group of people from over 40 different countries that come together every day—and we're looking for others driven by the same desire to create meaningful products that bridge cultural and geographic distances. committed to delivering exceptional customer service experiences. We pride ourselves on our dedication to customer satisfaction and continuous improvement. As we continue to grow, we are seeking a passionate and diligent Customer Service Team Lead to join our team and drive excellence in customer service.

  • Are you passionate about changing the world?
  • Are you looking for that rare combination: the spirit and excitement of a start-up with an already existing and continuously growing business in the back?
  • Do you love to help others and solve customers' challenges?

Position Overview:

The Customer Service Team Lead will be responsible for leading a team of customer service representatives to deliver outstanding support to our valued customers. This role requires a blend of leadership, communication, and problem-solving skills to ensure that our team meets and exceeds performance goals while maintaining high levels of customer satisfaction.

Key Responsibilities:

  • Lead, coach, and mentor a team of customer service representatives to deliver exceptional service and achieve performance targets.
  • Develop & improve team efficiency, productivity, and overall performance.
  • Monitor team performance metrics, including response time, resolution rate, customer satisfaction scores, and quality assurance standards.
  • Provide ongoing feedback and performance evaluations to team members, identifying areas for improvement and implementing training programs as needed.
  • Act as a point of escalation for complex customer inquiries or issues, resolving them promptly and effectively.
  • Collaborate with other customer operations teams to address customer concerns and drive continuous improvement.
  • Create and maintain documentation of customer service processes, procedures, and best practices.
  • Support recruitment efforts and onboard new customer service representatives.

Qualifications:

  • Bachelor's degree in business administration or a related field.
  • Proven track record of achieving and exceeding performance targets and driving customer satisfaction, with at least 2 years of experience in a leadership or supervisory position
  • Excellent communication skills, both verbal and written, with the ability to effectively interact with customers and team members.
  • Strong leadership abilities, including the ability to motivate and inspire team members to achieve their best.
  • Exceptional problem-solving skills, with the ability to quickly assess situations and make sound decisions.
  • Proficiency in customer service software, CRM systems, and Google Workspace.
  • Knowledge of customer service best practices, quality assurance methodologies, and relevant regulations
  • Fintech or cross-border payments experience a big plus
  • Fluent in English & Spanish

We are looking for:

  • A flexible individual who works effectively in a fast-paced, rapidly changing environment, adapting readily to changing priorities and deadlines.
  • A customer-oriented, empathetic leader with excellent communication skills.
  • A curious problem solver who loves new challenges.
  • A hardworking, dedicated, mission-driven person who is ready to grow with Majority.

We offer several benefits including paid vacation, flexible holidays, full healthcare + dental + vision, 401k with 4% match and many more benefits. We are MAJORITY. We are international, ambitious, kind, and inclusive. We believe in equal opportunity and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



  • Remote, Oregon, United States Imprivata Full time

    DescriptionCome join a winning team Here at Imprivata, you'll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events. While we're diverse in our backgrounds and skills, we have much in common. A passion...


  • Remote, Oregon, United States MAJORITY Full time

    MAJORITY es una innovadora aplicación de servicios financieros digitales todo en uno que incluye una cuenta asegurada por la FDIC, una tarjeta Visa, envío de dinero, llamadas internacionales y muchos otros servicios centrados en los inmigrantes. Estamos hechos para inmigrantes, por inmigrantes. Creemos que todos merecen la misma oportunidad de triunfar....


  • Remote, Oregon, United States Applied Systems Full time

    Job DescriptionApplied Systems, Inc., a worldwide leader in insurance technology, is currently searching for a Project Lead to join our Implementation team. As the leader for implementation projects and migrations to our systems, you will work directly with customers to identify the necessary activities required to complete each customer's implementation and...


  • Remote, Oregon, United States The Cigna Group Full time

    The job profile for this position is Customer Service Lead Representative, which is a Band 2 Professional Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is...


  • Remote, Oregon, United States Lone Wolf Technologies Full time

    We're here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We've seen a lot of change over the past 30 years—but we've been here to support real estate from day one.With the diverse landscape of the real estate industry, we want diverse talent We want to...


  • Remote, Oregon, United States OXIO Full time

    We are looking for the Americas Customer Support Lead who will be responsible for leading the current support operations as well as set the strategy and implementation for future scaling efforts of the support organization. In addition, this person will also be responsible for improving efficiency and outcomes of the support agents in order to drive end-user...


  • Remote, Oregon, United States OXIO Full time

    OXIO is the world's first telecom-as-a-service (TaaS) platform. We are democratizing telecom and making it easily accessible for brands and enterprises to fully own and operate proprietary mobile networks designed to support their own customers needs. Our TaaS solution combines multiple existing networks into one single platform that can be seamlessly...

  • Developer Team Lead

    5 days ago


    Remote, Oregon, United States Navix Full time

    Who We Are Navix is a modern Software-as-a-Service platform streamlining document retrieval and freight auditing. Navix enables third-party logistics companies and brokers to automate their processes at scale, increasing their cash conversion cycle and revealing better insights into their freight spend and discrepancies. Navix creates greater profitability...


  • Remote, Oregon, United States Merck Full time

    Job Requirements This posting has been created to pipeline talent for prospective roles that we anticipate will be needed in the future for our organization. By applying to this Pipeline Advertisement you will be submitting your interest to be contacted for roles similar to what is described in the Pipeline Advertisement.Grow and accelerate your career with...


  • Remote, Oregon, United States SynapseIndia, LLC Full time

    NET Developer Team Lead – Translate client requirements into solutionsType Full-timeLocation Remote w/ 15% travelPrincipal QualitiesWe are looking for a highly-motivated organized and independent project manager to lead react-native projects in the United States. The ideal candidate will have a proven track record of application and software development...

  • Platinum Team Lead

    4 weeks ago


    Remote, Oregon, United States Outlier AI Full time

    Are you ready to lead a team that embodies a cultural ideology of excellence, collaboration, and growth? Join us as a Platinum Tasker Lead (PTL) and play a pivotal role in shaping the future of our team.We're seeking talented individuals with proven leadership experience, excellent communication skills, and a bachelor's degree in any field to work remotely...


  • Remote, Oregon, United States Motorola Solutions Full time

    Company OverviewAt Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part...


  • Remote, Oregon, United States PR Volt Full time

    Job DescriptionPR Volt is seeking a dynamic and experienced professional to join our team as a PR Customer Success Lead, a role crucial to our goal of delivering top-notch public relations solutions to our diverse portfolio of clients. As pioneers in automation and AI-driven public relations, we have consistently garnered impactful media coverage for our...


  • Remote, Oregon, United States Arcadia Full time

    Who We Are Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible.In 2014, Arcadia set out on...


  • Remote, Oregon, United States The Cigna Group Full time

    The job profile for this position is Customer Service Supervisor, which is a Band 3 Management Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for...


  • Remote, Oregon, United States Thermo Fisher Scientific Full time

    Job DescriptionInstructional DesignerHybrid- Hillsboro, United StatesThe PositionIn this role you are responsible for the learning needs analysis as well as the design, development, implementation, and evaluation of learning solutions for the MSD field service organization. You will be part of a global learning innovation team and will be located in...


  • Remote, Oregon, United States Wurk Full time

    As Accounting Team Lead, you will play a crucial role in driving our organization's financial strategy, identifying and leading initiatives for revenue growth, and implementing cost-cutting measures across all departments. You will act as a bridge between the finance department and other units, working closely with the Director of Finance to split strategic...


  • Remote, Oregon, United States Ciena Full time

    Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual's passions, growth, wellbeing and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...


  • Remote, Oregon, United States GE Aerospace Full time

    Job Description SummaryThe Lead Field Support Representative (FSR) for MALS-16 MCAS Miramar San Diego, CA will provide leadership, technical direction, and assistance to the customer, user, and other GE field personnel in the operation, inspection, maintenance, and repair of assigned product lines. Provide on-site assessment of activities to anticipate...


  • Remote, Oregon, United States Q-Centrix Full time

    A purposeful career is what you will find at Q-Centrix. Making a meaningful impact is what we do every day. Quality data abstraction has become critical in identifying positive patient outcomes as the healthcare industry shifts to value-based care. In fact, medical record abstraction is the preferred data collection method for clinical research, quality...