Business Analyst II

1 month ago

Rancho Cordova, California, United States FIS Global Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Business Administration

Travel Percentage :

0%

Job Description

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

This role is a part of the North American BPS Transfer Agency organization. As a Business Analyst II, you will elicit, analyze, communicate and validate business/user requirements for processes and policies for our Transfer Agent clients. You will also translate business needs/end-user requirements into functional specifications that describe what the system, process or product/service must do to fulfill the end-user/business requirements.

Our team also partners with Technology and other Business functions to ensure critical issues are prioritized and resolved in a timely manner to minimize client impact.

What you will be doing

  • Actively engaging with clients/product owner to gather business requirements.
  • Assist with the product backlog and work with the Product Owner to implement the high priority items.
  • Establish and validate new funds and fund updates on the Transfer Agent Systems.
  • Assist with the daily/monthly client and dealer Output processes and functions.
  • Provide support for Policy and Procedures roll outs and updates
  • Conduct requirement gathering workshops, brain-storming sessions, functional and non-functional requirement analysis sessions.
  • Assist with communication between business units & technology on issues, enhancements, and implementation.
  • Assist in the identification, isolation, resolution and communication of problems within the production environment.
  • Provide Business support by analyzing production issues to assist in determining business impact and prioritization for resolution.
  • Escalate critical production issues, system outages etc. to management and provide ongoing status updates.
  • Recommend any available workaround solutions to business partners to avoid any transaction processing or service delays
  • Act as initial point of contact for business user support queries, respond to support queries where possible, or escalating queries within the team.
  • May coordinate activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule.
  • May assign and monitor progress of project team, providing analytical support and direction.
  • May serve as a liaison between internal organizations as well as in client and vendor/subcontractor organizations to ensure all project targets and requirements are met
  • Identifies project management coordination gaps or areas for improvement and recommends and implements solutions or efficiencies.
  • Other related duties assigned as needed.
  • Working hours will be 9:00AM PST to 5:00 PM PST.
  • Role is 100% Remote - US Anywhere

What you bring:

  • 3 plus years of Financial Services experience and domain knowledge with emphasis in Transfer Agency business.
  • Knowledge of end-to-end systems development life cycles, i.e., waterfall, agile and other modern approaches to project management.
  • Extensive knowledge of Business Analysis standards, processes, procedures and guidelines.
  • Excellent organizational, analytical and time management skills to manage multiple tasks effectively in a fast-paced environment with short deadlines.
  • Excellent customer service skills that build high levels of customer satisfaction for internal and external customers
  • Excellent verbal and written communication skills to various levels in the organization, e.g., executive, management, individual contributors
  • Excellent problem-solving, team and time management skills
  • Good understanding of workflow and process flow diagramming
  • Good working knowledge of MS products such as Excel, Word, Access, MS Project.
  • Good Team Player.

Added bonus if you have:

  • Knowledge of FIS' products and services
  • Knowledge of the business goals, objectives and business operations for Capital Markets BPS organization
  • Knowledge of Capital Markets, financial instruments and products.

.

View our benefits here: The posted range describes the minimum to maximum range for this job description. The salary range is provided for locations which require such disclosure. The range for this same position may be lower or higher in markets outside of these locations.$70, ,030

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here


For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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