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Lockbox Implementation Analyst

4 months ago

Chicago, Illinois, United States Conduent Business Services, LLC Full time

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


Business Expertise and Knowledge:

Reporting to the Conduent Manager supporting our Lockbox Implementation service, the Business Analyst will be responsible for:

Provision of direct client support for Lockbox services. Responsibilities include provide operational analysis in support of Lockbox including responsibility for the setup and maintenance of accounts. Ensure all processes are efficient and meet client's needs. Ensure all clients are satisfied with performance.

  • Ensure the documentation and set-up of lockbox profiles to meet client requirements.
  • Attend client meetings to define the services necessary to provide customer service excellence.
  • Analyze and provide feedback on requirements provided by client banks.
  • Coordinate the operational aspects for implementations.
  • Be a subject matter expert in our lockbox operations and systems.
  • Develop detailed account documentation and provide guidance on new accounts and changes.
  • Coordinate with outside groups including IT Services to ensure all issues are addressed.

Requirements:

  • Bachelor's degree or equivalent work experience.
  • Hybrid location: Work remote most of the time, but must be able to work on-site in Chicago, IL, a couple days every of couple of weeks, as needed.
  • 2+ years progressively related experience in operations environment.
  • Understanding of client/customer interactions and how they impact business outcomes.
  • Demonstrated proficiency in MS Office to include Microsoft Excel, Word, and Outlook.
  • Excellent oral and written communication skills in English.
  • Must be able to work independently to achieve goals.
  • Ability to interface with multiple levels of leadership.

Immediate and Continuous Goals and Objectives:

  • Client Focus―Able to recognize and respond to client concerns; actively participate in the testing of solutions to client.
  • Listening, Understanding, and Responding―Able to listen and comprehend importance of assigned tasks, client needs, the activities of other groups in the organization, and external influences; able to respond with integrity and professionalism.
  • Personal Leadership―Able to do what you promise you will do; enthusiastic about company objectives and perform in a manner that reflects sound judgment; able to share responsibility for the company's success.
  • Team Participation―Able to accept direction and motivation to a common team goal; able to exhibit model desired behavior, desire to perform at the highest level and contribute to the enhancement of team morale; able to demonstrate behaviors and use language that build trust and does not demean others.
  • Exemplary Performance―Able to execute assigned tasks in a manner that sets a standard of performance for fellow employees to follow; able to accept specific constructive criticism and perform with a spirit of openness that promotes mutual respect with senior staff and peers; able to adapt and comply with reasonable changes in duties or responsibilities.
  • Teamwork―Able to treat all Conduent employees with cooperation and respect; able to consider the perspectives of other departments; able to help resolve any conflicts.
  • Problem Solving―Able to recognize problems and help identify solutions.
  • Valuing Diversity―Able to monitor, evaluate, and adapt behavior to respond to a variety of ages, ethnic, and cultural backgrounds.
  • Flexibility―Able to adapt behavior and opinions to different situations, individuals, or changing company priorities.
  • Personal Motivation―Able to display a positive attitude while meeting or exceeding the demands of a given situation, task, or performance standard.
  • Self-Control―Able to remain calm and professional through stressful circumstances; able to solve problems and meet deadlines in difficult circumstance; able to help others manage stress.
  • Action Orientation―Able to follow instructions or take action and address opportunities with little to no supervision; able to take extra steps to prevent mistakes or create opportunities.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.