Manager of Consumer Research and Journey Analytics

4 weeks ago


Atlanta, Georgia, United States Wellstar Health Systems Full time
Overview

This position is responsible for the day-to-day management of the System Administration & Engineering team which is made up of various admins/engineers supporting Windows, Linux and AIX environments.
  • Schedule: Full Time
  • Shift: Day Shift
  • Level: 6+ years of experience
Success Profile
Find out what it takes to succeed as a Manager of Consumer Research and Journey Analytics:
  • Analytical
  • Adaptable
  • Detail Oriented
  • Collaborative
  • Problem Solver
  • Inventive
Benefits that Reflect Your Contributions
  • Your Pay
    A compensation program designed for fair and equitable pay.
  • Your Future
    Secure your future with plans that also include an employer match. Plans and guidance for the future.
  • Your Wellness
    Traditional healthcare benefits combined with progressive wellness programs to help you be your best self.
  • Your Joy
    Special and unique benefits and programs ensuring a balanced life and a workplace culture built on trust.
Job Details

Facility: VIRTUAL-GA

Job Summary:

The Manager of Consumer and Journey Analytics is accountable for informing system-wide initiatives to improve customer relations and brand loyalty. This role oversees the measurement of consumer touchpoints, pre-care, during, and aftercare. S/he will help the organization drive higher customer satisfaction (NPS, CSAT, etc.), customer retention, and new business growth. The ideal candidate is a journey management practitioner with a proven track in data management and direct-to-consumer industry experience. S/he has managed direct reports and has been involved with cross-functional teams.

Required Minimum Education:
  • Bachelor's Degree, BS or BA Degree required. Graduate degree in health informatics, marketing, data management, business operations, or healthcare a plus. Required
Required Minimum Experience:
  • Minimum 5 years' experience with managing/analyzing data/metrics or journey management is required. Required
  • Minimum 8 years of healthcare, patient experience or application management is strongly preferred. Required
  • Minimum 2 years Hands-on experience with journey management tools (Miro, TheyDo, CSGI, Alida, Qualtrics, etc. Required
  • Minimum 2 years Ability to leverage critical thinking in all aspects of work product design and delivery. Preferred
Required Minimum Skills:
  • Expertise in journey management, including mapping, prioritization, taxonomies, and personas creation.
  • Strong analytical, prioritizing, planning, presentation, people management, and interpersonal relationship-building skills.
  • Demonstrated strategic ability to plan, execute, and achieve performance metrics.
  • Demonstrated understanding of emerging customer experience, multi and omnichannel interactions, and technology, including customer support technologies, feedback management, CRM, social media, chat, etc.
  • Experience recommending and implementing creative solutions to increase NPS, customer satisfaction, retention, and online review scores.
  • Ability to influence stakeholders to gain alignment and prioritize cross-functional initiatives.
  • Demonstrated problem-solving, negotiation, and project management skills in a fast-paced environment.
  • Ability to work independently, in a team environment and work collaboratively across the organization: interpreting user requirements, identifying the root cause, researching possible solutions, and identifying most feasible solutions.
  • Strong interpersonal communication skills and the ability to work well with all levels of the organization.
  • Personal desire for continuous knowledge and skill growth and development.
Share the opportunity Mission, Vision & Values
At a time when the healthcare industry is changing rapidly, Wellstar remains committed to exceeding patients' and team members' expectations, while transforming healthcare delivery.

Our Mission
To enhance the health and well-being of every person we serve.

Our Vision
Deliver worldclass health care to every person, every time.

Our Values
  • We serve with compassion

  • We pursue excellence

  • We honor every voice



  • Atlanta, Georgia, United States Sirius XM Radio, Inc. Full time

    ResponsibilitiesWho We Are:SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners - in the car, at home, and anywhere on the go with connected devices. Our...


  • Atlanta, Georgia, United States Pyramid Consulting, Inc Full time

    We are seeking a skilled Consumer Credit Card Project Manager for an exciting opportunity. This role involves overseeing various aspects of consumer credit card initiatives within a dynamic environment.Position Overview:This is a contract role with potential for long-term engagement. The successful candidate will be responsible for managing project...


  • Atlanta, Georgia, United States PFL | Professional Football League Full time

    Job Description: Consumer Marketing SpecialistPosition Overview: As a Consumer Marketing Specialist for the Professional Football League, you will be instrumental in crafting and implementing marketing strategies aimed at enhancing fan interaction, expanding the League's audience, and boosting consumer loyalty. This role necessitates a comprehensive...


  • Atlanta, Georgia, United States Cardlytics Full time

    About Cardlytics Have you ever received cash back on your purchases through your banking app? That was us! Cardlytics (NASDAQ: CDLX) stands as the premier platform for purchase intelligence and incentives. We prioritize three key elements: our employees, our clients, and our partners. Together, we enhance commerce by assisting businesses in attracting,...


  • Atlanta, Georgia, United States Pyramid Consulting, Inc Full time

    We are seeking a skilled Consumer Credit Card Project Manager for a significant contract opportunity. This role offers long-term potential and is focused on driving impactful marketing strategies within the financial sector.Position Overview:This position involves overseeing the execution of marketing campaigns and ensuring the successful delivery of project...


  • Atlanta, Georgia, United States Artera Full time

    Position Summary: The Market Research Specialist will be instrumental in collecting, evaluating, and interpreting information related to industry trends, consumer preferences, regulatory developments, and competitive positioning. This role will deliver critical insights to guide strategic growth initiatives, account management, and essential business...


  • Atlanta, Georgia, United States Truist Full time

    The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.Need...


  • Atlanta, Georgia, United States Astrix Full time

    About the RoleAstrix is seeking a highly skilled Senior Research Associate to join our growing Microscopy Laboratory team. As a key member of our research team, you will be responsible for developing innovative solutions to technical problems and issues within the laboratory.Key ResponsibilitiesUtilize advanced microscopy techniques, including SEM/EDS, TEM,...


  • Atlanta, Georgia, United States Bank of America Full time

    About the RoleThis is a high-impact opportunity to work on complex modeling projects for specific business units or risk types. As a Senior Quantitative Financial Analyst, you will lead the development of new models, analytic processes, or system approaches, creating technical documentation for related activities, and working with Technology staff in the...


  • Atlanta, Georgia, United States Wake Research Full time

    Job OverviewCompany Overview:M3 Wake Research, a subsidiary of M3USA, operates as a leading network of top-tier investigational sites that cater to the clinical research demands of global biopharmaceutical, biotechnology, medical device, and clinical research organizations (CROs). With nearly 30 owned and managed research facilities nationwide, M3 Wake...


  • Atlanta, Georgia, United States Wake Research Full time

    Job OverviewCompany Overview:M3 Wake Research, part of M3USA, is a leading network of premier investigational sites dedicated to fulfilling the clinical research requirements of global biopharmaceutical, biotechnology, medical device, pharmaceutical, and clinical research organizations (CROs). With nearly 30 owned and managed research facilities nationwide,...


  • Atlanta, Georgia, United States Bank of America Full time

    Position Overview:The Wholesale Risk Analytics Specialist is a pivotal role within the Risk Analytics Operations team, focusing on the assessment and management of financial risks. This position plays a critical part in enhancing the effectiveness of risk management strategies and ensuring compliance with regulatory standards.Location:Charlotte, North...


  • Atlanta, Georgia, United States Wake Research Full time

    Job DescriptionJob DescriptionCompany DescriptionM3 Wake Research, an M3USA Company, is an integrated network of premier investigational sites meeting the clinical research needs of global biopharmaceutical, biotechnology, medical device, pharmaceutical and clinical research organizations (CROs). With close to 30 owned and managed research sites across the...

  • Audit Supervisor

    6 days ago


    Atlanta, Georgia, United States Bank of America Full time

    Job Summary:This role is responsible for independently performing complex audit activities for various business lines. Key responsibilities include designing and executing audit tests, assessing business impact, and recommending severity ratings. The ideal candidate will have a strong understanding of business processes and technical expertise.Key...


  • Atlanta, Georgia, United States Newell Brands Full time

    Job ID: 531Company Overview:Newell Brands is a prominent $8.3 billion consumer goods organization, boasting a diverse portfolio of renowned brands such as Graco, Coleman, Oster, Rubbermaid, and Sharpie, supported by a workforce of 25,000 skilled professionals globally. Our success is driven by a high-performance culture, an insatiable curiosity about the...


  • Atlanta, Georgia, United States Administration For Strategic Preparedness And Response Full time

    WHAT YOU'LL BE DOING DAY TO DAYAs an Operations Research Analyst , you will use your knowledge and experience to optimize business results and customer experience by:Planning, organizing, and carrying to completion various operations research studies.Developing appropriate models to explicitly describe the factors in the problems studied.Applying analytical...


  • Atlanta, Georgia, United States PuroClean of Southern Indiana, Georgetown Full time

    Company OverviewPuroClean of Southern Indiana is dedicated to providing exceptional service in the restoration and remediation industry. We pride ourselves on our commitment to customer satisfaction and operational excellence, ensuring that we meet the needs of our clients effectively and efficiently.Position SummaryThe Senior Operations Research Manager...


  • Atlanta, Georgia, United States Wake Research Full time

    Job OverviewCompany Overview:M3 Wake Research, a subsidiary of M3USA, is a prominent network of leading investigational sites dedicated to fulfilling the clinical research requirements of global biopharmaceutical, biotechnology, medical device, pharmaceutical, and clinical research organizations (CROs). With nearly 30 owned and managed research facilities...


  • Atlanta, Georgia, United States Bank of America Full time

    Position OverviewJoin the Dynamic World of Quantitative Analytics at Bank of AmericaAt Bank of America, we are committed to creating a nurturing and rewarding workplace for our employees, recognizing that their happiness is crucial to the financial success of our clients and customers. With operations in over 35 countries, we provide a comprehensive range of...


  • Atlanta, Georgia, United States Newell Brands Full time

    Job ID: 765Alternate Locations: United States-Georgia-AtlantaNewell Brands stands as a prominent $8.3B consumer goods enterprise, boasting a diverse portfolio of renowned brands including Graco, Coleman, Oster, Rubbermaid, and Sharpie, supported by a workforce of 25,000 skilled professionals globally. Our success is driven by a high-performance culture, a...