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Director of Rooms

3 months ago

Orlando, Florida, United States Waldorf Astoria Orlando Full time
TheWaldorf Astoria Orlandois currently hiring a Director of Rooms This role is responsible for the direction and oversight of key guest contact departments, their managers and team members. Specifically responsible for duties as detailed below; Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads. Specifically Front Desk, Bell Services, VIP Services and Housekeeping.
Monitors all rooms' related systems that directly impact the guest, to ensure proper procedures are in place and followed which allow for an outstanding guest experience.
Communicates with guests and team members both verbally and in writing to answer questions and resolve issues.
Facilitates the coordination of marketing initiatives, sales site visits and special housekeeping requests, reservations, etc., to ensure understanding by hotel operations of procedures that may impact potential guests.
Ensure guest reservation policies, standards and procedures are met. Ensure the effective resolution of any complaints/challenges.
Ensure housekeeping procedures are efficiently followed and any issues immediately resolved.
Ensure guest check-in/check-out procedures are efficiently followed and any issues immediately resolved.
Manages and administers the Manager-On-Duty program
Meets with guests to resolve service breakdowns to their satisfaction and aid in meeting special guest requests. Resolves complaints on behalf of the General Manager.
Coordinate processes that align marketing, hotel operations and revenue management to enhance profitability and overall guest satisfaction.
RequirementsWhat are we looking for?

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.A minimum of at least 4 years Management experience leading a Front office Operation in a Luxury Hotel Environment
Previous experience supporting a Housekeeping Function within a Luxury Hotel

Knowledge of computer systems for registration, reservations, communications and back-up systems.
Ability to develop subordinates to enhance advancement in the hotel and corporation.
Ability to effectively deal with internal customers and external guests, which requires
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

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Source: Hospitality Online