Operations Manager

2 months ago

Totowa, New Jersey, United States DISH Full time
Company Summary

DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart NetworkTM.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.

Department Summary

The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry's best products and services for DISH.

Job Duties and Responsibilities

This is an exciting opportunity to independently manage a complex business while building a career path to multi-site senior level leadership opportunities. As the senior site leader, the Operations Manager is responsible for the overall success of the facility by directing employee activity to achieve performance goals. If you are a strong leader with management experience, excellent interpersonal skills, and a customer service focus, then this management role is a great opportunity to advance your career

As an Operations Manager you will be responsible for overseeing facility operations while leading, mentoring, and directing managers and service technicians.

Key Responsibilities:

  • Directing employee activity, which can involve hands-on guidance in the field, to achieve performance goals for the location
  • Building a high performance work team to deliver an advanced level of quality and service in all daily activities
  • Working in conjunction with senior leadership and utilizing financial data to drive performance improvements
  • Creating excitement and engaging all employees in new business opportunities and strategies
  • Generating programs and practices that deliver a high level of customer satisfaction
  • Creating, fostering and maintaining strategic business relationships within market, region and company
Skills, Experience and Requirements

This Operations Management role is very hands-on. It requires a leader who leads by example and is proactive as well as strategic. The success of the Operations Manager is based on the performance of their team so it is essential that you have the confidence and ability to effectively coach, train, and develop team members. We are looking for an individual who thrives in a fast-paced changing environment and is eager to grow and develop with our company.

Education and Experience:

  • A bachelor's degree from a four-year college or university is strongly preferred and 2 years of management experience; or an equivalent combination of education and experience

Skills and Qualifications:

  • Flexibility, innovation, and the ability to manage staff, responsibilities, and priorities in a fast-paced, growth-oriented, and time-critical environment
  • Ability to effectively respond to and interact with staff at all levels of the organization;
  • Excellent presentation/facilitation, organizational, analytical, interpersonal, and written/oral communication skills
  • Willingness to work flexible schedules including weekends, holidays, and evenings
Salary Ranges

Compensation: $83,950.00/Year - $119,900.00/Year
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: . The base pay range provided is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies. Compensation is also based on the role's location and may change depending on the work location. Candidates must successfully complete a pre-employment screen, which may include a drug test and DMV check. The posting will be active for a minimum of 3 days and will continue to extend by 3 days until the position is filled.

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