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District Service Manager

2 months ago

Seattle, Washington, United States Danaher Full time

Beckman Coulter Life Sciences' mission is to empower those seeking answers to

life's most important scientific and healthcare questions. With a legacy spanning 80+

years, we have long been a trusted partner to our customers, who are working to

transform science and healthcare with the next groundbreaking discovery. As part of

our team of more than 2,900 associates across 130 countries, you'll help drive our vision

of accelerating answers—and our commitment to excellence.

Beckman Coulter Life Sciences is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

At Beckman Coulter Life Sciences we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Life Sciences can provide.

Do you want to work in a Life Sciences Field Service Organization? Do you enjoy delivering outstanding customer service, continuous improvement and leading a team to accelerate the growth of Life Science products and services? Then read on

We are currently seeking a District Service Manager who will be responsible for providing strong leadership for a team by driving a culture of exceeding customer expectations to deliver outstanding customer service; thus accelerating the growth of Life Science product placements and service revenues. Must work cross-functionally and build cohesive relationships with Customer Service, Technical Support, and Sales. Facilitating a strong Service-Sales partnership is a critical component.

In this role, you will be responsible for:

  • Customer Satisfaction Is a clear advocate for the customer. Experienced with leading and resolving high-pressure customer issues, including product performance issues and Technical Escalations. Drives a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a "first-time fix".
  • Strong communication and listening skills. Excellent follow-up skills to ensure we exceed customer expectations and close all outstanding issues. Understands customer perception and the associated business impacts and is commercially capable of resolving customer issues in a rapid fashion.
  • People Management & Leadership. Highly skilled at employee development, including coaching, mentoring, and identifying opportunities for improvement. Creates a culture of ownership and accountability – ensures associates understand their objectives and are provided the tools and guidance to be successful. Constantly works to build the best team via detailed employee development plans and by recruiting the best talent.
  • Leads by example to develop a robust continuous improvement culture. Develops and drives accountability around daily management and monthly KPI's. Able to quickly identify systemic business issues and leverage team expertise and DBS problem-solving tools to aim to the root cause – must be able to implement permanent countermeasures to drive sustainable business advantage.
  • Financial Management & Growth. Excellent sales ability: both direct engagement in proposing and selling service agreements to customers and development of Field Service Engineers to independently propose and sell service agreements. Basic understanding of or capacity to learn high-level financial statements. Drive meaningful new equipment lead generation from Service to aid Sales growth. Partner with sales to support current sales initiatives to drive growth.
  • Achieve annual revenue target with expected year-over-year growth of 8% - 12%. Run District expenses and investments to achieve annual operating profit target. Price and position Service agreements on both existing and new equipment, taking into account expected costs to proactively lead profit margin.
  • Ensures all processes are documented and improved via the use of kaizen (VSM, TPI, etc.). Acts as a primary customer of DBS and leverages internal and external DBS expertise to map improvement plans and drive sustainable improvements. Partners with Regional Sales Managers and Sales. Engineers to price-driven Service offerings to package with new equipment proposals.

The essential requirements of the job include:

  • Bachelor's degree or Military equivalent (E-6 or greater) with 9+ years exp. OR Master's degree in the same with 7+ years exp.
  • This role is fully remote, associate must live inside of the District region, ideally near Seattle, WA or Vancouver, Canada. Able to travel 25% - 50% of the time within region and/or business unit locations within the United States and Canada.
  • Inclination and ability to listen to various stakeholders (e.g. Customers, Sales) and generate actionable insights. Deliver results while quickly adapting to changing priorities and unforeseen challenges.
  • Communicate expectations regarding performance and hold people accountable for results.
  • Strong deductive reasoning and problem-solving skills. Commercial experience, including direct selling of products or services. Exposure to and ownership of a P&L.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

  • This position requires flying and/or driving travel, which may potentially include up to 25% to 50% overnight stays. Travel will primarily be domestic but may occasionally be international.
  • Must have a valid driver's license with an acceptable driving record.
  • Ability to regularly lift, move, slide, raise and/or place up to 50lbs. Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms.

The salary range OR the hourly range for this role is $120,000 to $130,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

#LI-MX1

Territory is U.S. Northwest and Western Canada

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at to request accommodation.