Support Specialist
1 month ago
We are seeking a dynamic and motivated Web3 Support Specialist to join our team. You will be responsible for delivering exceptional support but also working on improving our current internal flows to provide a top-notch support experience in Web3. This role involves close collaboration across multiple teams, including engineering, visibility, and community. As the main point of support contact for our users, your work will directly impact Zerion's public image and positioning. Your contributions will be critical in shaping our user experience and maintaining our reputation as a leader in the industry.
Responsibilities
- Provide top-notch live support on Intercom and Discord.
- Process bug reports and relay them to the relevant teams.
- Address inquiries and issues related to wallet operations, transaction troubleshooting, and user interface navigation with professionalism and empathy.
- Monitor and respond to reviews and feedback across various platforms, including app stores, social media.
- Act as a bridge between the users and the development team, relaying user feedback and insights to help shape product development and improvements.
- Employ technical skills to enhance and automate support processes. Work with the IT team to identify opportunities for automation and efficiency improvements in support operations.
Minimum Qualifications
- Experience in the crypto or blockchain industry.
- Proven experience in support or a similar role.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced, dynamic environment.
- Passionate about Web3 and open financial systems.
- Experience working with Intercom, Jira, and other support-related platforms.
Preferred Qualifications:
- Experience working with a remote, geographically distributed team.
- Ability to analyze and synthesize data to inform support statistics.
- Strong customer and stakeholder empathy.
Why You Should Join
Culture: Our high engagement and low turnover emphasize our commitment to a positive culture, with a remarkable retention rate of 92%.
People: Collaborate with some of the most driven and intelligent individuals in the crypto space.
Salary & Benefits: Receive a competitive salary, medical insurance, coworking membership, and additional benefits.
Unlimited Days Off and Flexible Work Schedule: Recharge and explore life outside the office with our flexible time-off policy and work schedule.
Stock Options: Contribute to Zerion's success and watch your stock options become valuable.
Relocation: We support relocation for you and your family.
Travel: Join your colleagues on trips to industry festivals and events.
Distributed Team: Zerion is a fully remote team with members worldwide. Embrace asynchronous collaboration, find your own work rhythm, and enjoy a healthy work-life balance.
Company Overview
Highlights:
We are the second largest NFT holder community with Zerion DNA - 218,238 unique holders.
$1.5B transaction volume year to date.
Zerion helps to manage your DeFi and NFT portfolios, trade across 10+ networks and connect to any decentralized application with one wallet. Our mission is to empower more people around the world with efficient, permissionless and transparent financial services.
To ALL recruitment agencies and individual recruiters: Zerion only accepts resumes from its partners, with whom Zerion has contractual relations. Please do not forward resumes to [all suitable options]. Zerion is not responsible for any fees or charges associated with unsolicited resumes.
-
Customer Support Specialist
3 weeks ago
Remote, Oregon, United States Topstep Full time[Customer Service / Remote] - Anywhere in U.S./ Competitive salary & bonuses / Medical, dental & vision / 401k match / PTO - As a Customer Support Specialist you'll: Own user issues through various channels, such as phone, email, live chat, and social, from start to resolution; Use technical ability to master trading platforms, internal tools, and systems;...
-
Customer Support Specialist
3 weeks ago
Remote, Oregon, United States OnBoard Full timeCustomer Support Specialist I Function: Customer Experience Reports to: Manager, Customer Support Reviewed: Position Summary: The Customer Support Specialist provides tier one support for our products with both customers and internal employees. This position involves troubleshooting product software and technical issues for existing customers, becoming a...
-
Client Support Specialist
4 weeks ago
Remote, Oregon, United States Immunefi Full timeAbout ImmunefiImmunefi exists to protect the future of money. Immunefi is Web3's last line of defense and leading bug bounty platform, preventing catastrophic hacks before user funds are stolen. Our team is highly specialized, so we're looking for talented people who are willing to jump right in and use their expertise to help us protect Web3. If you're...
-
Global Support Specialist
2 weeks ago
Remote, Oregon, United States CSC Corptax Full timeJob DescriptionGlobal Support Specialist (Onboarding)Wilmington, DE (Hybrid)Monday-Friday, 8am-5pm CSC's Global Subsidiary Management (GSM) Team offers corporate compliance and governance services to Fortune 500 companies in more than 140 countries around the globe. By partnering with CSC, clients reduce the complexities associated with international...
-
Customer Support Specialist
2 weeks ago
Remote, Oregon, United States CoLab Software Full timeAt CoLab, we help mechanical engineering teams bring life-changing products to market years sooner. Our product, CoLab, is the world's first Design Engagement System (DES) - a category defining product that Engineering teams use to engage in meaningful, productive design conversations, catch preventable mistakes, and get to market faster. Our customers...
-
Clinical Support Specialist
4 weeks ago
Remote, Oregon, United States Dandy Full timeDandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with...
-
Junior Tech Support Specialist
1 month ago
Remote, Oregon, United States Access Softek Full timeIndustry leader in mobile and online banking technology seeks Technical Support Specialist with a great attitude. This person 24/7 support service projects for clients' mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team...
-
Sr. Product Support Specialist
3 weeks ago
Remote, Oregon, United States SheerID Full timeAny communication from SheerID will come from a email address. In an effort to be overly cautious with recent hiring scams, please know that our hiring process will include video and/or in-person interviews with multiple SheerID team members. We will never ask you to send any confidential information before starting with SheerID.Senior Product Support...
-
Customer Experience Product Support Specialist
1 month ago
Remote, Oregon, United States Dandy Full timeDandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with...
-
Sales Account Specialist
1 week ago
Remote, Oregon, United States Cision Full timeAccount Specialists are responsible for holistically managing Cision's customer relationships from a mid-market brand, revenue, product and renewal perspective. The objective is to retain 100% of revenue across various renewals and products. In addition, Account Specialists are responsible for all cross-selling efforts within their account base. A Cision...
-
Associate Implementation Specialist
6 days ago
Remote, Oregon, United States Revalize Full timeCompany DescriptionAt Revalize, we build the software and technology that powers sales of manufactured, complex products. Our customers rely on our software to select and sell everything from commercial ovens, to specialized pumps and valves, to grain elevators, and more. We are the global leader in sector-specific software solutions that help manufacturers...
-
SEO Specialist
3 weeks ago
Remote, Oregon, United States Plan Left Full timeSEO SpecialistPlan Left, LLC is looking for a SEO Specialist who will be responsible for setting up, optimizing, and regularly reporting on digital advertising campaigns for Plan Left and Plan Left's clients. This position is primarily focused on organic search growth, strategy development for traffic gains, analysis & remediation, and basic website...
-
IDI Senior Claim Specialist
2 days ago
Remote, Oregon, United States MetLife Full timeDescription and RequirementsIDI Senior Claim Specialist Work Location: Virtual Tampa, FL hires will be training IN OFFICE. Role Value Proposition: At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. The IDI Senior Claims Specialist evaluates individual disability income insurance claims and makes claims...
-
Marketing Specialist
2 days ago
Remote, Oregon, United States Certified Mobile Notary Service Full timeCertified Mobile Notary Service () is now seeking Email Marketing Specialists to work remotelyIn this role, you will be responsible for handling various clerical tasks remotely, supporting our remote mobile notary signing agent department by inputting entries into an Excel spreadsheet. Your main tasks will involve posting job ads, managing email campaigns,...
-
Specialist, Marketing Operations
2 weeks ago
Remote, Oregon, United States RevolutionParts Full timeThe RoleThe Marketing Operations Specialist is a pivotal role within our marketing team, responsible for optimizing and executing operational processes, managing our marketing technology stack, and analyzing data to drive insights and improve marketing performance. This role requires a proactive approach, analytical mindset, and the ability to work...
-
Growth Specialist
3 days ago
Remote, Oregon, United States Loop & Tie Full timeGrowth SpecialistAbout Loop & Tie: Corporate gifting is timeless. It's also wasteful, dated and inefficient. At Loop & Tie we built a platform to connect the $125B spent each year on one-size-fits-none, mass-produced, corporate gifts with small businesses and charitable causes. We've redesigned the corporate gift exchange with a choice-based engagement...
-
Digital Marketing Specialist
1 week ago
Remote, Oregon, United States Impulse Full timeWe're looking for a digital marketing specialist to join our tight-knit team to identify target markets and create and implement marketing campaigns across email and web platforms. The ideal candidate is adept at coordinating and implementing marketing communication projects with responsibilities in search engine optimization (SEO) and search engine...
-
Data Specialist
2 weeks ago
Remote, Oregon, United States Ascendco Health Full time* The recruiting process for every candidate and position includes at least one video zoom or in person meeting with an Ascender. We do not use Signal Messenger. SummarySummaryThe data specialist is responsible for working alongside our devops, data science and support teams. In this position you will help develop and implement data importing, integration,...
-
Digital Ads Specialist
3 weeks ago
Remote, Oregon, United States Plan Left Full timeDigital Ads SpecialistPlan Left, LLC is looking for a Digital Advertising Specialist who will be responsible for setting up, optimizing, and regularly reporting on digital advertising campaigns for Plan Left and Plan Left's clients. This position is primarily focused on paid search, display, and social advertising programs. In our fast-paced, dynamic...
-
Enterprise Customer Success Specialist
3 days ago
Remote, Oregon, United States Membersy Full timeCustomer Success Specialist, Enterprise As a Customer Success Specialist on our Enterprise Team, you'll be dedicated to nurturing relationships and driving success within our enterprise-level dental practices. This position requires strategic engagement, complex problem-solving, and collaboration with internal teams to meet the unique needs of our enterprise...