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Issue Management Lead

3 months ago

Remote, Oregon, United States Motion Recruitment Full time
Grow your career as an Issue Management Lead with an innovative global bank. Contract role with strong possibility of extension. Will be working remotely.

Join one of the world's most renowned global banks and trusted brand with over 200 years of continuously evolving financial services worldwide. Will work in collaboration with the team and the key constituents across the bank leading workstreams to support the enhancement and maintenance of the company's enterprise issue management program. Will support initiatives to improve the ongoing operation of the program which includes policies, standards and execution related to issue identification, root cause analysis/evaluation, remediation, closure, monitoring, reporting, and escalation to promote comprehensive, consistent, accurate, and timely issue resolution. Will require the individual to develop relationships with counterparts within the team and across Business and Functional units, amongst others. You will work alongside some of the smartest minds in the industry who are excited to share their knowledge and to learn from you.

Contract Duration: 6+ Months
Required Skills & Experience
  • Bachelor's Degree.
  • 10+ years of financial services experience.
  • Demonstrated experience in leading/directing deliverables, providing recommendations and taking initiative on projects or team tasks.
  • Experience in development of control frameworks, risk frameworks, controls development across business process or technology, possibly in a consulting or strategy role.
  • Proficient with Microsoft Office suite, amongst other business applications.
  • Capable of driving outcomes independently, solving problems independently and escalating issues as encountered.
  • Excellent communication skills and the ability to interact with colleagues across disparate businesses, regions and cultures.
  • Demonstrated ability to work collaboratively within and across project teams, functional and business units.
    What You Will Be Doing
    • Lead workstreams and reviews, providing direction to a variety of stakeholders to produce a high quality of work product. Regularly provide guidance to front line units across assigned projects and a range of business and functional areas. Serve as a day-to-day lead for individual workstreams and will be responsible for the completion of assigned workstreams and reviews, escalating challenges and producing relevant presentations, while executing and ensuring the delivery of high-quality output. An initial focus will be on high-severity issues and those areas cited by regulators as requiring urgent remediation. Over time, Business-as-Usual (BAU) control issues and oversight of those issues will be the primary focus.
    • Lead projects related to end-to-end issue management, including robust root cause analysis, remediation, and management reporting of identified issues in the control infrastructure and existing business processes.
    • Complete projects in compliance with relevant policies that support consistent execution of root cause analyses using best practice techniques.
    • Execute reporting processes that present progress updates and measurable results of program efficacy over time.
    • Oversee the development of concise presentations for review by senior members of the team.
    • Evaluate business processes for efficiency and proper and effective controls with the assistance of the Director.
    • Develop high-quality relationships with key stakeholders across the organization.
    • Anticipate next steps and challenges, where possible, to avoid delays or other pitfalls.
    • Apply critical thought in evaluating business problems, articulates problem statement concisely and guides the development of logical, pragmatic control recommendations and solutions.