Custom Solutions QA Analyst
2 months ago
About
IntelePeer Cloud Communications helps customers communicate better, faster and smarter, through its Communications Automation Platform. Our low- and no-code solutions provide customers with simple, easy-to-use tools that can be utilized by anyone. Powering automation through AI and analytics, IntelePeer provides industry-leading time-to-value and rapid time to improved customer experiences with solutions that work seamlessly with existing business software and infrastructure.
What we are looking for:
The Custom Solutions QA Analyst is responsible for creating and executing the test plans, test procedures, and test cases used to certify custom solutions built with our Communications Platform as a Service (CPaaS) infrastructure.
Test areas include feature/function, load, performance, and regression. The Custom Solutions QA Analyst works closely with Custom Development and Project Management staff as a part of our Managed Solutions group and is involved in every phase of the Software Development Life Cycle.
Responsibilities:
- Test Plan and Test Case writing for new Products and Projects
- Write up bugs via JIRA Bug Tracking Tool
- Participate in Bug Triage and Product Overviews
- Learn and Write Test cases in Automation Tool
- Execute tests via Automation Tool during Regression Cycle
- Perform Functional and Regression testing during Sprints
- Suggest Improvements to QA Process and Procedures
- Learn and implement new ideas in AI for QA Department
Required Qualifications:
- Experience creating and executing detailed test plans, test procedures, and test cases
- Excellent verbal and written English communication skills, including the ability to communicate effectively with peers, management and customers regardless of their background, experience, and ability to comprehend complex technical content
- Proficient in oral and written Spanish communication, including the ability to read a Spanish script and or listen to Spanish audio and detect incorrect grammar, punctuation and meaning and respond in Spanish
- Highly motivated with a strong sense of personal accountability
- Experience writing SQL queries and NoSQL searches
- Strong troubleshooting and problem-solving skills
- Strong analytical, organizational and conceptual skills
- Exceptional attention to detail
- Ability to provide thoughtful and insightful feedback from user experience, even if product/project meets the written requirement; ability to see and judge the product/project from the user perspective
- Ability to successfully work independently and as a member of a team
- Excellent time management and prioritization skills for a fast-paced environment with many simultaneous projects in flight
- Experience with API tools such as PostMan, SoapUI, etc.
- Experience with Automation tools such as Leap Works, Node Red, etc.
- Experience with Load testing tools such as JMeter, LoadRunner, etc.
- Experience with Speech Recognition, Text to Speech, Natural Language Processing, Conversational Speech and Generative AI a plus.
- Experience working with a scripting language such as Python, PHP, etc.
Education and Experience:
- Bachelor's Degree in related field
- 3+ year's experience in a QA Engineer / Analyst role or relevant work experience.
Why you'll love it here:
- Unlimited Paid Time Off
- Paid Holidays
- Competitive medical, dental & vision insurance for employees and their dependents
- 401K Retirement Plan
- Stock Options
- Company-paid life insurance, voluntary short-term and voluntary long-term disability
- Health & Flexible Savings Accounts
- Cellphone, gym, and internet reimbursement
- Paid Parental Leave
- Tuition Reimbursement
- Employee Assistance Program (EAP)
- Free snacks (Denver, and or Fort Lauderdale)
- Fun events (virtual and in-person)
Any requests to exercise your rights as a data subject under GDPR should be submitted to for prompt processing. Please refer to our Privacy Policyfor any questions on how IntelePeer complies with GDPR.
For California residents only: Please refer to the link below for IntelePeer's Applicant CCPA Privacy Notice.
IntelePeer participates in E-Verify.
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