Custom Solutions QA Analyst

2 months ago


Dania Beach, Florida, United States IntelePeer Full time

About

IntelePeer Cloud Communications helps customers communicate better, faster and smarter, through its Communications Automation Platform. Our low- and no-code solutions provide customers with simple, easy-to-use tools that can be utilized by anyone. Powering automation through AI and analytics, IntelePeer provides industry-leading time-to-value and rapid time to improved customer experiences with solutions that work seamlessly with existing business software and infrastructure.

What we are looking for:

The Custom Solutions QA Analyst is responsible for creating and executing the test plans, test procedures, and test cases used to certify custom solutions built with our Communications Platform as a Service (CPaaS) infrastructure.

Test areas include feature/function, load, performance, and regression. The Custom Solutions QA Analyst works closely with Custom Development and Project Management staff as a part of our Managed Solutions group and is involved in every phase of the Software Development Life Cycle.

Responsibilities:

  • Test Plan and Test Case writing for new Products and Projects
  • Write up bugs via JIRA Bug Tracking Tool
  • Participate in Bug Triage and Product Overviews
  • Learn and Write Test cases in Automation Tool
  • Execute tests via Automation Tool during Regression Cycle
  • Perform Functional and Regression testing during Sprints
  • Suggest Improvements to QA Process and Procedures
  • Learn and implement new ideas in AI for QA Department

Required Qualifications:

  • Experience creating and executing detailed test plans, test procedures, and test cases
  • Excellent verbal and written English communication skills, including the ability to communicate effectively with peers, management and customers regardless of their background, experience, and ability to comprehend complex technical content
  • Proficient in oral and written Spanish communication, including the ability to read a Spanish script and or listen to Spanish audio and detect incorrect grammar, punctuation and meaning and respond in Spanish
  • Highly motivated with a strong sense of personal accountability
  • Experience writing SQL queries and NoSQL searches
  • Strong troubleshooting and problem-solving skills
  • Strong analytical, organizational and conceptual skills
  • Exceptional attention to detail
  • Ability to provide thoughtful and insightful feedback from user experience, even if product/project meets the written requirement; ability to see and judge the product/project from the user perspective
  • Ability to successfully work independently and as a member of a team
  • Excellent time management and prioritization skills for a fast-paced environment with many simultaneous projects in flight
  • Experience with API tools such as PostMan, SoapUI, etc.
  • Experience with Automation tools such as Leap Works, Node Red, etc.
  • Experience with Load testing tools such as JMeter, LoadRunner, etc.
  • Experience with Speech Recognition, Text to Speech, Natural Language Processing, Conversational Speech and Generative AI a plus.
  • Experience working with a scripting language such as Python, PHP, etc.

Education and Experience:

  • Bachelor's Degree in related field
  • 3+ year's experience in a QA Engineer / Analyst role or relevant work experience.

Why you'll love it here:

  • Unlimited Paid Time Off
  • Paid Holidays
  • Competitive medical, dental & vision insurance for employees and their dependents
  • 401K Retirement Plan
  • Stock Options
  • Company-paid life insurance, voluntary short-term and voluntary long-term disability
  • Health & Flexible Savings Accounts
  • Cellphone, gym, and internet reimbursement
  • Paid Parental Leave
  • Tuition Reimbursement
  • Employee Assistance Program (EAP)
  • Free snacks (Denver, and or Fort Lauderdale)
  • Fun events (virtual and in-person)

Any requests to exercise your rights as a data subject under GDPR should be submitted to for prompt processing. Please refer to our Privacy Policyfor any questions on how IntelePeer complies with GDPR.

For California residents only: Please refer to the link below for IntelePeer's Applicant CCPA Privacy Notice.

IntelePeer participates in E-Verify.



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