Solutions Engineer

About

IntelePeer Cloud Communications helps customers communicate better, faster and smarter, through its Communications Automation Platform. Our low- and no-code solutions provide customers with simple, easy-to-use tools that can be utilized by anyone. Powering automation through AI and analytics, IntelePeer provides industry-leading time-to-value and rapid time to improved customer experiences with solutions that work seamlessly with existing business software and infrastructure.

What we are looking for:

Intelepeer is expanding our team and we are looking for a highly motivated and technically adept Solutions Engineer with focus on AI to join our dynamic team. As a Solution Engineer, you will play a critical role in understanding our clients' business challenges and requirements and leveraging your expertise in artificial intelligence to design and propose effective AI-driven solutions. You will collaborate with cross-functional teams, including sales, product, and software engineers, to deliver cutting-edge AI solutions that drive innovation and create tangible value for our clients. You will be the key technical resource during the sales process, collaborating with the sales team and engaging with clients to showcase the value of our AI solutions.

Key Responsibilities:

• Client Engagement: Engage with clients to understand their business objectives, challenges, and pain points. Conduct in-depth discovery sessions to gather requirements and define the scope of AI projects.
• Solution Design: Design end-to-end automation solutions that align with clients' specific needs and objectives. Leverage your knowledge of AI algorithms, techniques, and frameworks to propose innovative and effective AI architectures.
• Technical Consultation: Act as the primary technical advisor to clients, providing insights on AI best practices, potential use cases, and the feasibility of AI projects based on available data and resources.
• Solution Presentations: Develop and deliver compelling presentations and demonstrations of AI solutions to clients. Effectively communicate the value proposition of proposed AI projects and address technical inquiries.
• Proof of Concept (PoC) Development: Collaborate with data scientists and engineers to create AI prototypes and PoCs that showcase the capabilities and potential impact of proposed solutions.
• Continuous Learning: Stay up to date with the latest advancements in AI technologies, industry trends, and best practices. Share your knowledge with the team and contribute to the development of AI-related assets and resources.
• Cross-Functional Collaboration: Work closely with sales teams to support business development activities, including participating in pre-sales engagements and contributing to proposal development.
• Client Relationship Management: Build and maintain strong relationships with clients, understanding their evolving needs and identifying opportunities for future AI projects and engagements.
• Quality Assurance: Ensure the quality and accuracy of AI solutions through rigorous testing, validation, and continuous improvement.
• Technical Expertise: Develop a deep understanding of our AI products, machine learning algorithms, and AI-driven solutions. Stay up to date with the latest advancements in artificial intelligence and related technologies.
• Sales Support: Partner with the sales team to identify potential clients and understand their unique requirements. Provide technical expertise to the sales team in positioning our AI solutions effectively.
• Product Demonstrations: Conduct compelling and informative product demonstrations to showcase the capabilities and benefits of our AI offerings. Customize demonstrations to align with each client's industry and use case.
• Technical Consultation: Act as a trusted technical advisor during the sales process, answering clients' technical inquiries and providing expert insights on integrating AI solutions into their existing systems and workflows.
• Training and Knowledge Sharing: Conduct training sessions and workshops for clients to ensure successful adoption and utilization of our AI products. Share best practices and insights into maximizing AI value.
• Collaboration: Collaborate with the product development team to provide customer feedback and insights, contributing to the improvement and enhancement of our AI solutions.

Requirements:

• Bachelor's or master's degree in computer science, Engineering, Data Science, or related technical fields.
• Proven experience as a solutions consultant, AI consultant, or related role, with a focus on AI-driven projects.
• Strong understanding of artificial intelligence, machine learning, and deep learning concepts, algorithms, and tools.
• Proficiency in programming languages commonly used in AI development, such as Python, R, or Java.
• Excellent analytical and problem-solving skills, with the ability to analyze complex data and translate it into actionable insights and solutions.
• Outstanding communication and presentation skills, with the ability to communicate technical concepts to both technical and non-technical stakeholders.
• Project management experience, with the ability to handle multiple projects simultaneously and deliver on time and within scope.
• Customer-centric mindset with a strong focus on delivering value to clients through AI solutions.
• Ability to work collaboratively in cross-functional teams and adapt to a fast-paced, agile work environment.
• Willingness to travel occasionally for client meetings and industry events.

Preferred Qualifications:

• Experience in deploying AI solutions in real-world scenarios and managing AI projects.
• Familiarity with cloud-based AI platforms and services.
• Knowledge of natural language processing (NLP), computer vision, or other specialized AI domains.
• Understanding of data privacy and security considerations in AI applications.
• Proven track record of meeting and exceeding sales targets in the AI or technology industry.
• Experience working in technologies such as Java, Python, PHP with an experience of working in technical presales roles for a cloud offering. Prior experience of working as a software evangelist would be a plus
• Good Understanding of IaaS Cloud, SaaS and Container Environments like Amazon AWS, Google GCP and Microsoft Azure.
• Communications Technology (SIP, ICE, TURN, STUN, NAT, WebRTC) experience.
• Experience working in channel sales, white label, and/or service provider markets.

Competencies :

• Deep and broad knowledge of Conversational and Generative AI
• Superior presentation skills
• Willing and able to accommodate travel (30-40%)
• Outstanding verbal and written communication skills
• Organized, analytical and creative in approach to eliminate sales obstacles
• Positive, professional attitude
• Self-motivated and passionate about technology
• Team player within a technical organization with a rapidly expanding customer base

As a Sr. Solution Engineer, you will have the opportunity to leverage your expertise in artificial intelligence to drive transformative outcomes for our clients. If you are passionate about solving complex business challenges using AI technologies and thrive in a collaborative, client-focused environment, we encourage you to apply and be part of our journey in shaping the future of AI-driven innovation.

Why you'll love it here:

• Unlimited Paid Time Off
• Paid Holidays
• Competitive medical, dental & vision insurance for employees and their dependents
• 401K Retirement Plan
• Stock Options
• Company-paid life insurance
• Health & Flexible Savings Accounts
• Cellphone, gym, and internet reimbursement
• Paid Parental Leave
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Free snacks (Denver, and or Fort Lauderdale)
• Fun events (virtual and in-person)

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