Manager- Roxy`s

2 months ago

Reno, Nevada, United States Caesars Entertainment Full time
JOB SUMMARY:

This position is responsible for developing an environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force. Assists the Restaurant Manager with the overall activities of the restaurant operation, including prep and service.

EXAMPLES OF DUTIES/ESSENTIAL FUNCTIONS: (Includes, but is not limited to the following.)
  • Responsible for actively building and retaining customer relations and acts as a mentor to team members in order to provide superior customer service.
  • Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success and continuing improvement of team member skills.
  • Manages the day-to-day operation of the restaurant in accordance with established policies and procedures.
  • Establishes and administers training programs within the restaurant, including new team member orientation.
  • Directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards.
  • Coordinates the maintenance and development methods for high quality preparation of food; assists in the maintenance and development of procedures for food service; and presents menu items for maximum customer service satisfaction.
  • Maintains an efficient program of scheduling to ensure a high standard of food preparation and service with the use of minimum man-hours.
  • Maintains and instructs assigned personnel as to safety policies and procedures and follows up to ensure hazards are eliminated.
  • Monitors appearance of all foods and communicates deviations from standard to salaried food prep supervisor responsible for area.
  • Acts immediately on all customer complaints to ensure that corrections are made when possible.
  • Monitors work of Food Cashiers to ensure that established policies and procedures are being followed. Oversees all follow-up work to ensure non-recurrence of cashier errors.
  • Compiles annual budget, variance reports, weekly management reports, comp reports, linen/glass/silver/menu inventory and any other reports deemed necessary by the Restaurant Manager.
KNOWLEDGE, SKILLS & ABILITIES:
  • Associates Degree, preferably in hotel and/or restaurant management or
  • Graduate of post high school two year Culinary Arts School or equivalent experience preferred
  • Five years of restaurant/food service, including 3 years supervisory experience preferred
  • Literate and fluent in English
  • Excellent guest service skills
  • Must be at least 21 years of age
  • Excellent communication skills, both verbal and written
  • Excellent interpersonal skills, with emphasis in relationship building
  • Good problem solving skills
  • Ability to compile, compute, and analyze pertinent data needed for reports
  • Ability to negotiate with diverse departments
  • Ability to implement strategic vision and plan into day-to-day operations
  • Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
  • Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
  • Adheres to all regulatory, company and department policies and procedures
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
  • Ability to lift and carry large, heavy banquet trays and beverage trays weighing up to 30 lbs.
  • Ability to grasp, hold, reach, bend, push-pull, use a step stool, have hand-eye coordination
  • Ability to coordinate multiple tasks at once
  • Ability to constantly walk and stand during shift
  • Mobility to move quickly and easily throughout the restaurant and kitchen areas
  • Ability to hear and use visual inspection
GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.

The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

As a part of the new hire process, candidates will be required to complete a background check post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

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