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GPO Implementation Specialist Customer Success
2 months ago
For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.
We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.
Key Responsibilities- Own the onboarding process for new GPO customers and for new GPOs, including go live process, customer accounts and preferences, billing/invoice setup, EDI punchouts and credit lines, and communicating via email/phone to keep the process on track.
- Work closely with National Account Directors to align and refine process for adding customers.
- Coordinate and communicate activity between customers and Global Industrial.
- Create account(s) in PCS including notes, pricing, and possible custom core products.
- Manage special inventory or stocking needs identified and communicated with DCs.
- Create and communicate account logins and train customers on process as needed.
- Engage the Ecommerce or E-procurement teams if punchout is needed and manage the process end to end including training, ordering, and reporting.
- Work with marketing on the creation of announcements- marketing pieces, welcome emails, login/password info, first order coupon, etc. and sends the welcome kit to customers.
- Work with our internal sales teams to help with GPO education and acquisition best practices.
- College Degree with technical aptitude with a high attention to detail.
- Ability to work and connect with customers via phone and email.
- Successful experience with customer service, sales, or product management.
- Exception communication skills both verbally and written.
- Act with initiative and actively problem solve while working independently.
- Keen attention to details and deadlines with an eye toward process improvements.
- Strong PC skills in MS Word, Excel, and PowerPoint.
Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.
