Customer Service Specialist

1 month ago


Port Angeles, Washington, United States WAC Lighting Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Specialist to join our sales support team at WAC Lighting. As a key member of our team, you will be responsible for providing exceptional customer service, technical support, and sales support to our clients.

Key Responsibilities:

  • Resolve customer inquiries in a timely and professional manner.
  • Work collaboratively with the sales team to exceed client expectations.
  • Provide technical support and training to customers on our lighting products.
  • Manage and resolve general customer service issues.
  • Communicate effectively with customers via phone, email, and chat.
  • Collaborate with the warehouse team and shipping company to resolve shipment discrepancies.
  • Meet all deadlines and performance metrics.

Requirements:

  • Minimum of 2 years' experience in a customer-facing role, preferably in a call center environment.
  • Superior customer service skills and a strong ability to communicate effectively.
  • Strong analytical, verbal, and written communication skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong organizational and project management skills.
  • Basic Microsoft Office skills and experience with Outlook.
  • Ability to maintain a professional work environment.

Benefits:

We offer a competitive salary and benefits package, including paid time off, medical and dental coverage, vision, life insurance, 401(k), tuition assistance, and continuous training and development.

About WAC Lighting:

We are a leading manufacturer of high-quality lighting fixtures, committed to innovation and sustainability. We offer a dynamic and entrepreneurial work environment with opportunities for growth and development.

Sustainability:

We are dedicated to developing sustainable lighting solutions that minimize our impact on the environment. We strive to deliver the finest quality of light with the most energy-efficient lamping and optic technology available.



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