Customer Service Specialist
7 days ago
We are seeking a highly skilled Customer Service Specialist to join our sales support team at WAC Lighting. As a key member of our team, you will be responsible for providing exceptional customer service, technical support, and resources to our clients.
In this role, you will have the opportunity to work in a fast-paced environment, interact with customers, and contribute to the success of our company.
Key Responsibilities:- Resolve customer inquiries in a timely and efficient manner.
- Work collaboratively with the sales team to exceed client expectations.
- Provide professional-level customer service through various communication channels.
- Manage and resolve general customer service issues.
- Handle technical troubleshooting for lighting products.
- Effectively manage customer follow-ups and maintain a high level of product knowledge.
- Communicate with the warehouse team and shipping company to resolve shipment discrepancies.
- Minimum of 2 years' experience working directly with customers, preferably in a call center environment.
- Superior customer service skills and strong interpersonal, analytical, verbal, and written communication skills.
- Ability to interact and communicate with individuals at all levels of the organization.
- Attention to detail and ability to work in a fast-paced environment.
- Strong organization and project management skills.
- Basic Microsoft Office skills and experience with Outlook.
We offer a competitive salary and benefits package, including paid time off, medical and dental coverage, vision, life, 401(k), tuition assistance, and continuous training and development.
About WAC Lighting:We are a leading manufacturer of innovative and quality lighting fixtures, committed to providing extraordinary customer service and excellent career and growth opportunities.
We strive to develop sustainable lighting solutions that minimize the impact on the environment while delivering the finest quality of light.
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