Manager, Sales Engineering

3 weeks ago

Remote, Oregon, United States HireRight Full time

About HireRight

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Overview

The Sales Engineering Manager will be a player coach that manages a team of Sales Engineers as well as is a Sales Engineering resource that deliver high-impact consulting, best-practice, guidance to our largest prospects and customers and develop tools and methods that will be leveraged by our mid-size and smaller clients. As a leader of the Sales Engineering team, the manager will be responsible for upskilling all team members, creating opportunities to for junior team members to shadow and learn from more experienced team members, providing on going performance and skill improvement feedback and continuing to evolve the way the Sales engineers partners and supports the GTM team throughout the sales process. This role needs a leader that is knowledgeable about HireRight product and processes, can collaborate extensively cross functionally to solution internally for the best support, most effective transition of client from sales to implementations and is able to partner with the product team to ensure that product build and GTM strategy aligns with the client needs, industry trends and there is a continuous feedback loop to ongoing product development. The Sales Engineer will leverage their deep and wide experience within the background screening industry to understand the customer's needs and requirements, as well as identifying gaps and areas for program optimization. They will then deliver a comprehensive set of service options and end-to-end solutions. This is a customer-facing, technical role that requires deep, detailed knowledge of the screening industry and of HireRight products, services, and processes.

Responsibilities

Support Sales Team by conducting all pre-sales and/or existing account activities to include:

  • Work cross functionally with PSO, Product, Technology and Sales Enablement to ensure all SE team requirements to perform at the highest level are being met.
  • Develop smoother transition processes from sales hand off to SA team to PSO.
  • Ensure team members are being upskilled to ensure consistent and ongoing evolution of individual member skill sets.
  • Support team of New business sales and account management team on all activities that drive new revenue growth through the lifecycle of a sale
  • Discovery support through needs analysis for new business, upsells or process changes for existing clients to help drive revenue growth
  • Engage and help develop win strategy for incoming Request for Proposals (RFP)
  • Support sales presentations to include presentation creation, benefits and value proposition deliverables, technical demonstrations and product expertise
  • Design solution based on needs assessment to include full documentation of solution with process flows, high level project plan and statement of work documentation.
  • Serve as a Subject Matter Expert on all products, platforms and solutions
  • Provide Best Practice solutions to clients based on what is relevant within their industry or space
  • Conduct proof point demonstrations on all platforms and integration workflows during sales and client change process
  • Serve as a customer and sales liaison with internal customers and stakeholders to ensure internal program success
  • Work effectively with customer onboarding and implementation teams to ensure knowledge transfer, quality of solution to ensure effective program deployment for the customer
  • Support new product launches by performing User Acceptance Testing, serve as the Voice of the Customer, and help to train sales and account management team within region

Qualifications

Education:

Bachelor's Degree or equivalent experience

Skills:

  • Expert knowledge of screening industry product lines and experience in structuring a customer's operating environment accordingly.
  • Expert knowledge of background screening - compliance, FCRA, EEOC, to give a customer options which could impact their HR support infrastructure.
  • Self-directed leader with strong critical thinking skills and a demonstrated ability to lead complex, strategic initiatives.
  • Excellent analytical and problem-solving skills
  • Strong presentation skills

Experience:

  • Minimum of 5 years industry related project/program management, consulting, business management or related experience
  • Minimum 3 years providing consultative services and/or business process improvements
  • Domestic and/or Global On boarding, Customer Service or Account Management experience preferred

Other (Travel, Attendance, Physical Requirements, Testing, Training):

  • Some travel required (40%)

What do we offer

In exchange for your expertise, HireRight offers an excellent employee benefit package which includes:

  • Medical, Dental, Vision
  • Paid Life/AD&D Insurance
  • Voluntary Life Insurance
  • Short & Long Term Disability
  • Flexible Spending Accounts
  • 401K
  • Generous Paid Time Off Program
  • 10 Paid Holidays
  • Education Assistance Program
  • Generous Referral Program
  • Employee Discounts and Rewards
  • And much more

*All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.

HireRight, LLC is an Equal Opportunity Employer

Minorities / Females / Veterans / Disabilities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

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