Sales Engineer II

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Sales Engineer II is an integral part of our team as they support our sales team in the sales and design of new multi-dwelling unit (MDU) and single family home (SFH) communities. The Sales Engineer II is the technical lead on the account team, responsible for technical and business requirements discovery, solution design/engineering/consulting, proposal preparation support, and technical presentations to customers for Lumen's full suite of products and solutions.

The Sales Engineer II is the primary contact for internal partners and external customers relative to network design and performs a wide variety of administrative, technical, and sales duties including, but not limited to, broadband and video needs analysis and network design, assisting in contract negotiation and procurement, recommendation of inside wiring architecture, and location of the demarcation for each property. Additionally, the Sales Engineer II will provide post-sale support including access agreements and customer service issues resolution. The Sales Engineer II will act as customer liaison with the developer contacts, utility contacts, and other city departments to provide a high level of customer service as well as coordinate programs and services to meet customer needs.

• Performs customer discovery discussions to understand and document business needs and design requirements necessary for the formulation of optimal solutions.
• Review of existing records and comparison of records against actual field conditions.
• Document where the route will require coordination with other utilities.
• Provide comments and notes for design information via electronic tablet and/or drawings.
• Perform investigations of adverse ground conditions and obstructions (such as utilities, trees, etc.).
• Take and confirm measurements of ROW, vault, cable, and other infrastructures with measuring wheel and tape measure.
• Notate most desirable locations for distribution points, demarcation points, IDF locations, etc.
• Verify addresses and MDU names, along with the total number of units.
• Perform a right-of-way and route assessment to confirm the route corridor is acceptable and can be built in the most cost-effective manner.
• Conduct a route or site walk down to collect data of all surface features and underground utility data necessary to support the preparation of the construction drawings that are complete and suitable for submittal to local jurisdictions to obtain construction permits.

Basic Qualifications

• Bachelor's Degree and 5+ years' experience (2+ with Master's degree) or equivalent education and experience
• 3 years of related experience in field engineering and telecom
• Sales and project management experience
• Excellent interpersonal, and verbal and written communication skills
• Goal oriented
• Strong organizational skills
• Valid driver's license and an acceptable driving record

Preferred Qualifications

• Master's degree
• Previous MDU engineering experience
• Understanding and background supporting Fiber to the Home (FTTH) projects
• Understanding of the standard engineering and construction work flow/processes for telecom/fiber distribution. Will need the ability to work independently, requiring judgment in the application of engineering techniques with the use of conventional approaches to technical problems encountered.
• Demonstrated experience leading teams in the performance of project work, and planning and coordinating assigned work to meet the project schedules.
• Microsoft Office, CAD.
• Ability to multi-task effectively in a fast-paced environment.
• Knowledge of telecommunication industry and FCC regulation standards.

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$ $92080 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.
$ $96920 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.
$ $101770 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.
$ $106620 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Requisition #: 333154

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

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106620

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.