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Systems Manager

4 months ago

Bloomington, United States Radisson Hotel Group Full time

Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choicehas more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choiceto meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privilegesloyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information,

The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Unique. Stylish. Entirely Radisson Blu. Upper Upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can Attitude. TheRadisson Blu Mall of Americafeatures 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America.

Key Responsibilities

Participates in the development and implementation of business strategies for IT which are aligned with Choice Hotels overall mission, vision values, and strategies

  • Troubleshoots and provides technical support
  • Train managers and staff on use of hotel applications
  • Troubleshoot common problems and work with the corporate helpdesk and infrastructure teams to resolve IT issues
  • Support of end user, infrastructure, back office and guest environments
  • Schedules and shares timing/impact of changes with appropriate hotel staff
  • Maintains hotel user accounts in Opera, Connect, and other hotel applications
  • Day-to-day end user workstation support including on-call support on weekends

Maintains availability and security of networks throughout the hotel

  • Monitors wireless network for hotel guests and employees
  • Implement and oversee all aspects of PCI compliance and data security within the corporate guidelines
  • Maintains network security

Stays current on technical updates and changes to hotel utilized applications

  • Attends training and certification updates to hotel applications
  • Reviews updates provided by software and hardware vendors
  • Technical on site project lead for installations and upgrades of property systems and hardware
  • Develops and maintains documentation of all hardware, systems, and software licensing
  • Relays important information and timing of new releases, system repairs, and downtime

Establishes and maintains IT vendor relationships

  • Work with venders to troubleshoot and resolve issues
  • Periodically submit requests for proposals (RFP) to new and existing vendors for IT-related supplies and services
  • Management of warranties, replacements and upgrades of all hardware/software and infrastructure
  • Works within the parameter of all financial goals set for IT

Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations

  • Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
  • Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
  • Provides Yes I Can genuine hospitality and teamwork on an ongoing basis
  • Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
  • Performs other duties required to provide the service brand behavior and genuine hospitality
  • Assists with all reasonable requests made from various departments throughout the hotel and ensures all departments have the proper technology, in working order, in order to complete their responsibilities.

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.

Requirements/Skills

  • Minimum of two years of IT experience with a solid understanding of the hospitality business and application of Information Technology to that business
  • Bachelor's degree preferred
  • Related IT certifications a plus
  • Demonstrates written, verbal and presentation skills that translate a technology focus into business language.
  • Must be experienced with 24x7 operations
  • Demonstrates initiative without direct authority
  • Ability to prioritize competing or conflicting requests
  • Demonstrates creativity in problem solving or generating improvement ideas
  • Excellent oral and written communication skills
  • Must possess the ability to work well effectively in a coordinating role across multiple disciplines, a strong, open and collaborative work style, and a customer-service orientation
  • Ability to multitask and work well under pressure
  • Demonstrated skills in Microsoft Office, Windows XP/7, Windows Server 2003/2008
  • Familiar with network security and encryption, including PCI standards
  • Experience with Opera, Micros, Intelity, and other hotel related applications a plus
  • Experience with general networking and IP telephony a plus

Physical Demands

  • Ability to twist, extend, move, bend, regularly to the extent required by IT maintenance
  • Long hours are sometimes required, ability to work flexible schedule
  • Ability to sit or stand for long periods of time
  • Ability to lift 25 pounds on a regular basis
  • Good manual dexterity for the use of common office equipment

Other Information

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.

This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an "at-will" relationship and may be terminated by either party at any time, with or without notice.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.