Principal Product Manager, Member Communications

1 month ago

San Francisco, California, United States SoFi Full time

Employee Applicant Privacy Notice
Who we are:
Shape a brighter financial future with us.
Together with our members, we're changing the way people think about and interact with personal finance.
We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role:
We are seeking an experienced, strategic, and highly collaborative product leader to lead our Member Communications team at SoFi. This team owns the platforms and experiences that power our marketing and transaction emails, push notifications, and SMS. You will drive improvements in consumers' experiences and help scale the technology platforms that our Marketing and Product teams use to create and deliver communications. The role is central to the success of SoFi's goals of driving member acquisition, engagement, and retention, towards the overall mission of SoFi to help our members get their money right.
You will be responsible for setting the vision, identifying opportunities and key inputs, setting goals, defining the member/marketer experiences and delivering features. As a product leader in our organization, we look to you to set big, ambitious goals, be gritty, and hold yourself and your cross-functional teams accountable to deliver results on behalf of our members. You will be a vocal and empathetic customer advocate, influencing and building cross-functional experiences with stakeholders across all business units.
This role is inherently cross-functional-you will work closely with engineering, marketing, data science, design, operations, finance, risk, legal, compliance and executive teams to set business objectives, define product strategy, prioritize features and execute on them. You'll play the critical role of driving the business while bridging the technical and business worlds to drive profitable business growth while managing risk.
What you'll do:

  • Own and define the vision, strategy and product roadmap for Communications experiences and platforms at SoFi
  • Identify leapfrog product features, leveraging forward thinking technology, data, tools(including ML or AI) and industry best practices that will provide a significantly differentiated value and best-in-class experience to our members, to help them get their money right
  • Create and evangelize a product vision and own a multi-year product roadmap, including prioritizing and driving backlogs for launch with your dedicated engineering teams
  • Communicate the vision, strategy, execution plan and customer impact/learnings to all stakeholders including the highest levels of leadership in the company
  • Collaborate closely with the full cross-functional team (e.g., marketing, product, design, engineering, platform, data, compliance, risk, finance and operations) for your line of business & initiatives, to help execute on the strategic vision

What you'll need:

  • Bachelor's degree or higher with a technical discipline
  • 7-10 years of product management experience
  • Previous experience leading Communications and/or MarTech cross functional teams
  • Technical savvy with marketing systems and ability to partner closely with marketing leadership
  • Full stack "operator": ability to both create and execute the business and product strategy; with clear objectives, but limited, ambiguous, or varied direction
  • Ability to operate cross-functionally, leading and influencing colleagues, and ultimately leading to timely tactical decision making to advance our objectives
  • Flexible and collaborative approach to problem solving and ideation in a highly ambiguous environment
  • Superior communication skills, both written and verbal, along with experience presenting to C-level leadership
  • Data-driven approach and excellent analytical skills
  • Passion for your customers You do right by them, always

Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

  • Principal Product Manager, MarTech

    3 weeks ago

    San Francisco, California, United States Chime Full time

    About the roleWe are seeking an exceptional Marketing Technologies Principal Product Manager to join our high performing product team. As a Principal Product Manager, you will bring your extensive experience and deep expertise to lead the development and management of our marketing technology stack and strategic SaaS services. You will drive innovation,...

  • Principal Product Manager, Risk

    1 month ago

    San Francisco, California, United States Gusto, Inc. Full time

    About the Role: The Principal Product Manager is responsible for owning risk management and fraud prevention for our Gusto Global products. This individual will help build the product features and risk capabilities that enable Gusto Global to help US employers on Gusto to safely pay their employees and contractors internationally across tens of countries....

  • Principal Product Manager, Payments

    1 month ago

    San Francisco, California, United States Gusto, Inc. Full time

    About the Role:Gusto moves hundreds of billions of dollars per year. The Principal Manager, Payments will be responsible for building technology that helps expand and develop payment rails and payment methods across the US to enable money movement and solidify our customer ledger and reconciliation platforms for reliability.About the Team:This role is part...

  • Principal Product Manager

    3 weeks ago

    San Francisco, California, United States GoDaddy Full time

    Location Details: Remote - United StatesAt GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.This is a remote position, so you'll be working remotely from your home. You may occasionally...

  • Principal Product Designer, Customer Experience

    1 day ago

    San Francisco, California, United States Square Full time

    About the RoleWe are seeking a highly skilled Principal Product Designer to join our Trust Design team at Square. As a Principal Product Designer, you will be responsible for designing simple, useful, and delightful experiences that maximize trust and expand access to our ecosystem.Key ResponsibilitiesWork closely with leadership and cross-functional...

  • Principal Decarbonization Product Manager

    4 weeks ago

    San Jose, California, United States PG&E Corporation Full time

    Requisition ID # Job Category: Customer Support / Operations Job Level: Manager/PrincipalBusiness Unit: Engineering, Planning & StrategyWork Type: HybridJob Location: San Jose Department OverviewThe South Bay Delivery team is a new organization leading the creation and execution of breakthrough outcomes in serving the South Bay. Our scope requires leadership...

  • Principal Product Manager

    2 months ago

    San Jose, California, United States AiDash Full time

    Who is AiDash? AiDash is transforming critical infrastructure industries, making them climate- resilient and sustainable, through the fusion of satellite technology and AI. Our cutting-edge full-stack SaaS solutions enable customers in electric, gas, water utilities, transportation, and construction to revolutionize asset inspection and maintenance, comply...

  • Principal Product Manager

    4 days ago

    San Francisco, California, United States Hayden AI Technologies, Inc Full time

    About Hayden AI Technologies, IncAt Hayden AI Technologies, Inc, we are dedicated to leveraging artificial intelligence and machine learning to revolutionize how organizations tackle pressing challenges.Our cutting-edge mobile perception system aids clients in enhancing transit efficiency, improving street safety, and promoting sustainable practices.Role...

  • Principal Product Manager

    4 weeks ago

    San Francisco, California, United States Radiant Security Full time

    About usRadiant Security is the maker of the industry's first AI SOC Analyst, which uses Gen AI to emulate the experience, processes, and decision-making of top-tier security analysts. With Radiant, alerts are sent to our AI analyst before they go to the SOC. Each alert is subjected to dozens to hundreds of dynamically selected tests used to determine...

  • Lead Product Strategist

    1 week ago

    San Francisco, California, United States The Product Folks Full time

    About The Product FolksAt The Product Folks, we are dedicated to enhancing lives through innovative transportation solutions. Our commitment to fostering an open, inclusive, and diverse workplace is at the core of our mission.We connect individuals to transformative transportation options, aiming to revolutionize how communities engage with mobility. We seek...

  • Lead Product Manager, Customer Communications

    4 days ago

    San Francisco, California, United States SoFi Full time

    Product Manager - Member EngagementAre you driven by the desire to craft meaningful interactions for customers? SoFi is seeking a Product Manager to spearhead member acquisition and retention through state-of-the-art communication channels. As an integral member of our team, you will work alongside cross-functional groups to establish ambitious objectives...

  • Principal Product Manager, HR Apps

    2 months ago

    San Francisco, California, United States Gusto Full time

    About GustoGusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide. Our mission is to create a world...

  • Lead Product Strategist

    4 days ago

    San Francisco, California, United States The Product Folks Full time

    About The Product FolksAt The Product Folks, we are dedicated to enhancing lives through innovative solutions in the transportation sector. Our commitment to fostering an inclusive and diverse workplace is paramount as we strive to connect individuals with transformative transportation options.We are seeking experienced product managers who possess...

  • Lead Product Strategist

    1 week ago

    San Francisco, California, United States The Product Folks Full time

    About The Product FolksAt The Product Folks, we are dedicated to enhancing lives through innovative product solutions. Our commitment begins with fostering a diverse, inclusive, and open workplace.We connect users with transformative products that redefine their experiences. We seek product managers who possess outstanding creative, strategic, and analytical...

  • Lead Product Strategist

    4 days ago

    San Francisco, California, United States The Product Folks Full time

    About The Product FolksAt The Product Folks, we are dedicated to enhancing lives through innovative transportation solutions. Our commitment begins with fostering a community that values openness, inclusivity, and diversity.Role OverviewWe are in search of experienced product managers who possess outstanding creative, strategic, and analytical capabilities...

  • Lead Product Strategist

    1 week ago

    San Francisco, California, United States The Product Folks Full time

    About The Product FolksAt The Product Folks, we are dedicated to enhancing lives through innovative solutions in the product landscape. Our commitment to fostering an inclusive and diverse workplace is at the core of our mission.We are in search of experienced product managers who possess exceptional creative, strategic, and analytical capabilities to propel...

  • Lead Product Strategist

    4 days ago

    San Francisco, California, United States The Product Folks Full time

    About The Product FolksAt The Product Folks, we are dedicated to enhancing lives through innovative solutions in the transportation sector. Our commitment lies in fostering a culture that is open, inclusive, and diverse.Role OverviewWe are in search of a Senior Product Manager who possesses outstanding creative, strategic, and analytical capabilities to...

  • Principal Product Designer

    1 month ago

    San Francisco, California, United States JPMorganChase Full time

    Job Description Join our innovative, design-led transformation team and help us reimagine the customer experience. As a Principal Product Designer in our innovative, design-led transformation team, you will use Design Thinking methodology to develop empathy for the product's users. You will work closely with local and global teams to deliver high quality,...

  • Senior Product Manager, Member Engagement

    4 days ago

    San Francisco, California, United States SoFi Full time

    Product Manager - Member EngagementAre you driven by the desire to create meaningful interactions for customers? SoFi is in search of a Product Manager to spearhead member acquisition and retention through innovative communication strategies. As an essential contributor to our team, you will work alongside cross-functional groups to establish ambitious...

  • Senior Product Strategy Manager

    4 days ago

    San Francisco, California, United States TWILIO Full time

    Principal Product Manager OverviewAt Twilio, we are seeking an experienced Principal Product Manager to spearhead our product strategy, vision, and roadmap. This role is ideal for individuals who thrive on creating innovative solutions and enjoy working with diverse teams across the organization.Key Responsibilities:Articulate and disseminate the product...