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Office Manager
1 month ago
Office Manager
Our client, located in Southeast Charlotte, is currently seeking an Orthodontic Office Manager. The ideal candidate will have experience in office management within a healthcare setting, preferably in an oral surgery, orthodontic, or dental office.
**THIS ROLE IS OPEN TO LOCAL CANDIDATES ONLY**
Responsibilities:
Plan and manage dental business operations to ensure excellent patient support services.Oversee daily office activities, providing direction and guidance to staff as needed.Ensure proper handling of patient appointments, cancellations, and last-minute adjustments.Respond efficiently to patient and doctor needs and inquiries.Ensure the delivery of quality dental care to patients.Address patient queries and issues to ensure patient satisfaction, resolving concerns in accordance with company policies, healthcare regulations, and dental board standards.Organize and present payment schedules with patients.Manage the specialist referral process.Train, develop, and manage staff to meet performance standards.Develop promotional programs to attract more patients.Assist in employee performance evaluation, promotion, termination, and retention activities.Follow and enforce office policies and regulations.Review and approve vacation, sick leave, and personal leave for dental staff.Identify areas for improvement and implement appropriate corrective actions.Oversee staff scheduling to ensure full coverage.Organize and oversee supply purchases, equipment upgrades, and operational expenses.Write business correspondence and reports.Run and analyze management reports.Maintain patient data according to regulations and company policies.Ensure records are stored securely and comply with privacy and security regulations.Adhere to all HIPAA regulations.Maintain the appearance and functionality of the dental office.Perform all other duties as assigned. Qualifications: Prior experience in leadership, managing administrative services in a healthcare environment; dental experience is preferred but not mandatory.Ability to prioritize and multi-task effectively.Strong organizational skills with the ability to create functional systems.Deadline and detail-oriented.Strong leadership qualities, including the ability to understand and adapt to different personalities. Work Hours Monday through Friday; Fridays are half days.Half-day one Saturday a month.-
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