Manager, Sales Operations

2 months ago

New York, New York, United States PulsePoint Full time

Description

Description

There's likely a reason you've taken the time out of your busy day to review this opportunity at PulsePoint. Maybe you're in need of a change or there's "an itch you're looking to scratch." Whatever the reason, ask yourself the following questions:

  • Do you want to join a company that takes pride in the work they do?
  • Do you want to work for a company that helps you navigate your career and invests in your development?
  • Is having an open and transparent leadership team important to you in your next role?

If you answered yes to the above questions, you are in luckPulsePoint is hiring

A Bit About Us

PulsePoint is a fast-growing healthcare technology company (with adtech roots) using real-time data to transform healthcare. We help brands and agencies interpret the hard-to-read signals across the health journey and unify these digital determinants of health with real-world data to produce the most dimensional view of the customer. Our award-winning advertising platforms use machine learning and programmatic automation to seamlessly activate this data, making marketing, predictive analytics, and decision support easy and instantaneous.

Position Overview: We are seeking a highly skilled and motivated Manager, Sales Operations to support our Commercial Team. This specialized role will focus on Salesforce and Revenue Operations, addressing various aspects such as business integration, troubleshooting, reporting, billing, process improvement, and API management.

The Manager, Sales Operations will play a crucial role in ensuring adherence to customer service tiers, supporting pricing and cost analysis, and managing team commissions.

You will report into our VP of Account Management and will work closely with our Sr. Director of Finance and Chief Commercial Officer.

Key Responsibilities:

  • Post-Sale Changes Management: Oversee all ongoing post-sale changes, ensuring smooth integration of new business processes and addressing organizational challenges, missing or confusing paperwork, revenue discrepancies, and deliverable adjustments.
  • Operational Efficiency: Improve and streamline Salesforce operations
  • Issue Resolution: Field questions from team members regarding existing processes, bugs, and issues. Address human error challenges, misbooking of deliverables, and other discrepancies.
  • Customer Service Tiers Management: Evaluate and ensure adherence to customer service tiers across accounts, conducting quarterly evaluations to address campaigns and agencies not meeting minimum requirements. Make necessary adjustments based on spend and inform the sales team of the service levels their clients qualify for.
  • Salesforce Coordination: Work closely with Salesforce Operations to coordinate changes, updates, and new processes. Ensure smooth rollout and adoption by the team through effective training and documentation.
  • Data Analysis and Reporting: Support data pull and analysis for revenue truth exercises such as forecasting, goal setting, and trend analysis. Provide relevant data sets to inform business decisions.
  • Commission Analysis: Conduct quarterly analysis of the Account Management team's commissions, holding monthly meetings with each representative and their manager to review goal attainment and identify proactive business needs.
  • Integration Support: Assist with new business integrations, working diligently with all relevant teams to agree on process flow, documentation, and adoption.
  • Team Support: Act as a point of contact for team assignments, policing, and improving overall team efficiency.

Qualifications:

  • Minimum 2-3 years of proven experience in Salesforce and Revenue Operations management at a technology company.
  • Strong analytical skills with the ability to pull and interpret data.
  • Deep proficiency and experience with Excel.
  • Experience with Salesforce.
  • Proven ability to excel and adapt in a fast-paced environment.
  • Excellent problem-solving abilities and attention to detail.
  • Ability to manage multiple tasks and projects simultaneously.
  • Strong communication skills to effectively collaborate with various teams.
  • Experience with business integration and process improvement.
  • Must be willing and able to work hybrid in our Newark, NJ office Market Street, 4th Floor, Newark, NJ 07102)

Preferred Skills:

  • Familiarity with revenue streams and CRM.
  • Experience in a commercial support role within a complex business and fast-paced environment.
  • Ability to develop and implement training programs.

Why Join Us:

This is a unique opportunity to play a pivotal role in our commercial operations, ensuring seamless integration, efficient processes, and adherence to service standards. If you are a proactive, analytical, and detail-oriented professional looking to make a significant impact, we would love to hear from you.

Apply now to become a key player in our dynamic and growing team

What we'll give to you:

  • Comprehensive healthcare with medical, dental, and vision options; we also provide you with paid life & disability insurance at no cost to you
  • 401(k) Match
  • Generous paid vacation and sick time
  • Paid parental leave & adoption assistance
  • Annual tuition assistance
  • Better Yourself Wellness program
  • Group volunteer opportunities and fun events
  • A referral bonus program -- we love hiring referrals here at PulsePoint

And there's a lot more

Target salary: 95k base + 5.5k target annual bonus based on company and individual performance

Watch this video here to learn more about our culture and get a sense of what it's like to work at PulsePoint

Selection Process:

  1. Phone Screen (30 mins)
  2. VP of Account Management (30 mins)
  3. Sr. Director of Finance (30 mins)
  4. Chief Commercial Officer (30 mins)

WebMD and its affiliates is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

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