Help Desk Analyst

1 month ago

Indianapolis, Indiana, United States teamworkonline Full time
WHO WE ARE
At the National Hot Rod Association, we crave speed. We race the fastest vehicles in motorsports at speeds of more than 300 mph, with power exceeding 11,000 hp—NHRA is the most extreme sport on the planet At NHRA, we believe in Speed for All, which provides competition opportunities for all drivers, from street-car owners to professional racers. NHRA also offers career-driven opportunities off-track and behind the scenes. We serve content to our highly engaged audiences on-site at events, on the Fox broadcast and Fox Sports networks, at , through our live streaming service NHRA.TV, and within the pages of our publication, National DRAGSTER. Our team supports the infrastructure of local grassroots-level racing all the way up to the professional touring series all across the country, as well as our corporate offices and remote functions. At Lucas Oil Indianapolis Raceway Park, we host over 100 days of track activity between our famous 1⁄4 mile drag strip and our 7/10-mile oval track.

If you are looking to join a dynamic and high-speed organization in the sports and entertainment space, have the drive to innovate and the satisfaction of seeing your work in action, read on...

THE JOB
The Help Desk Analyst performs a variety of technical support services related to day-to-day IT operational requests.

LOCATION: Based in Indianapolis, IN Office - In-Person Attendance Required
FLSA/SALARY: Non-Exempt/Part-time hours per week)
REPORTS TO: VP of Track Management & Operations

PRIMARY RESPONSIBILITIES:
  • Manage, process, and resolve all end user support requests for the Indianapolis location.
  • Execute hands on desktop technical support and networking support.
  • Configurations and troubleshooting of PCs, OSx, and network printers.
  • Provide hardware and software support for PC's, OSx, Printers, Unifi equipment.
  • Racetrack responsibilities include setup, configure, and decommission of networks and peripheral devices during Lucas Oil Indianapolis Raceway Park events.
  • Provides technical assistance and support during events related to computer systems, hardware, or software, and isolates problems and determines and implements solutions.
  • Additional responsibilities as needed.
MINIMUM SKILLS/EXPERIENCE/EDUCATION REQUIREMENTS:
  • Must have a high school diploma.
  • Minimum of 1+ years of IT support experience.
  • Minimum of 1+ years of networking experience.
  • CompTIA A+ and CCNA certifications are preferred.
  • Experience with devices such as, but not limited to, routers, switches, access points, antennas, network printers, ticket scanners, Starlinks is required.
  • Basic understanding of Audio/Visual equipment is required.
  • Basic understanding of local area networks (LANs), wide area networks (WANs), VLANs, network layers and protocols is required.
  • Required basic understanding of VOIP phone systems. Dialpad familiarity a plus.
  • Ubiquiti wireless equipment is a plus.
  • Basic wiring understanding of Cat6, Coax, Electrical and Fiber cabling is a plus.
  • Ability to configure and troubleshoot Modems, Routers, VPNs, Wireless Controllers, AP's, DNS, and DHCP is a plus.
  • Familiarity with Office365, Azure, Windows Servers and Domain Controllers is a plus.
  • Detail oriented, organized, and able to work independently and efficiently to meet deadlines.
  • Must maintain a high quality in all work including accuracy and timeliness.
  • Provide excellent customer service when responding to help desk requests.
  • Excellent ability to communicate effectively with clients and all levels of management both in writing and verbally.

PHYSICAL REQUIREMENTS:
  • Ability to work at a computer all day.
  • Ability to talk on the phone as needed.
  • Must be able to lift up to 50lbs.
  • Schedule is flexible but must be willing to work long hours and weekends.
  • Must be able to work outdoors in extreme temperatures, including standing for long periods performing repetitive tasks with flexible break and meal periods.

NHRA provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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