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Venue Technology Supervisor

3 months ago

Tampa, Florida, United States teamworkonline Full time

Reporting to the Venue Technology manager, the Venue Technology Supervisor is primarily responsible for managing technology needs of the Food & Beverage operation at Raymond James Stadium; home of the Tampa Bay Buccaneers, including but not limited to the management of third-party vendors, venue technology projects, Point of Sale technology (terminals, peripherals, etc.), Desktop support and day-to-day management support. The successful candidate will lead a team providing operational support to users and ensures availability, stability and security of business systems and IT infrastructure platforms. Must be available for ALL EVENTS. This is a part time position.

Essential Functions:

  • Provide level 1 & 2 support to all point-of-sale system problems and escalate when necessary
  • Conduct stadium walk-through to ensure all systems are operational prior to and during all events
  • Managing and optimizing deployment of hourly and event-day resources
  • Diagnosis of software, firmware & hardware issues and execution of solutions
  • Replacement of defective hardware before, during and after events
  • Maintain an updated inventory of POI devices
  • Back office systems support
  • Ensure proper recording, documentation and closure of steps taken to resolve issues and fulfill requests
  • Maintain constant communication to effectively log daily issues and remedial actions taken
  • Assess and prioritize issues and requests accordingly to minimize operational impact
  • Maintain a thorough knowledge of the organization and adhere to all standards and practices
  • Initiate and implement improvements to areas of responsibility
  • Performing additional related duties, tasks and responsibilities as required
  • Must be available for ALL Events

QUALIFICATIONS:

The successful candidate will have excellent communication skills; effectively influence others, the ability to make decisions quickly, and exhibit a high-level of maturity. Other critical qualifications include:

  • 3+ years of relevant IT experience, ideally in the Hospitality or Tourism industry
  • Experience with POS systems, preferably Clover Sport
  • Solid analytical and problem-solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion; ability to establish and maintain effective working relationships with all internal and external stakeholders.
  • Strong verbal and written communication skills, with the ability to communicate with all levels of staff
  • Ability to motivate and lead teams
  • Must be able to adapt to environment changes immediately
  • Availability open to event-based schedule, including late hours and weekends
  • Working knowledge of Microsoft Office 365 to include operating system, office systems
  • Basic understanding of PCI risk and compliance
  • Ability to be on feet and walk long distances
  • Ability to lift items up to 50 lbs.
  • Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.