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Remediation Field Supervisor

1 month ago

Tampa, Florida, United States HighGround Full time
Job Title: Remediation Field Supervisor

As a Remediation Field Supervisor at HighGround, you will play a pivotal role in overseeing and managing day-to-day operations of mold remediation projects and crew members.

Key Responsibilities:
  • Oversee daily operations, including pre-production and work-in-progress job boards.
  • Ensure projects are completed within established schedules and quality standards.
  • Respond to inquiries from insurance adjusters, homeowners, and property managers.
  • Drive project restoration by removing obstacles through clear communication with all parties involved.
  • Ensure jobs progress as planned and efficiently, including accurate use of in-house PM tools.
  • Champion communication efforts on complex or sensitive jobs.
  • Resolve customer service issues, staff performance concerns, and project execution challenges professionally.
  • Conduct remediation assessments as needed.
  • Ensure technicians secure 5-star reviews and follow up to address and improve less-than-5-star reviews.
  • Manage truck loading and ensure technicians teams are equipped for their projects.
  • Work with the Warehouse Manager on equipment repairs, inventory, and procurement.
  • Ensure trucks and equipment are stocked, operating correctly, and visually maintained.
  • Maintain technician professionalism and proper equipment use.
  • Train and supervise a high-performing team, conducting weekly training and safety meetings.
  • Manage overtime, schedules, and approve requests for sub-labor as needed.
  • Review DASH and Power BI reports for performance evaluations and improvements.
  • Conduct weekly ride-alongs to inspect job sites.
  • Work with sales, marketing, and finance departments to align operational efforts and ensure overall efficiency.
  • Capable of managing new loss projects from start to finish during peak demand periods.
  • Participate in on-call phone rotations and work overtime as required.
  • Utilize industry technology to improve efficiencies, including phone applications and moisture management systems.
  • Capable of lifting up to 50 pounds, performing water damage tasks, and working on hands and knees when necessary.
  • Produce remediation damage estimates and serve as a backup to the In-Home Sales Person.
Requirements:
  • Minimum of 5 years in progressively responsible water damage restoration roles, with a strong track record in project management and customer service.
  • Required IICRC WRT certification; ASD and AMRT certifications are highly desirable.
  • Proven ability to manage and oversee multiple projects simultaneously.
  • Strong communication skills for effective interaction with clients, insurance adjusters, and team members.
  • Proficiency with industry-standard software, including MICA, DASH, Xactimate, and Power BI.
  • Hands-on experience with moisture management systems and field equipment.
  • Competency in utilizing technology for operational efficiency.
  • Capable of performing physical tasks associated with water damage restoration.
  • Demonstrated ability to train, supervise, and develop a high-performing team.
  • Strong problem-solving skills with the ability to address and resolve issues promptly and professionally.
  • Excellent organizational abilities with a focus on meeting deadlines and managing schedules effectively.