Current jobs related to Customer Experience Operations Manager - Remote, Oregon - Tanium
-
Wholesale Market Operations Specialist
3 weeks ago
Remote, Oregon, United States Stem US Operations Inc. Full timeAbout the RoleWe are seeking a highly skilled and experienced Energy Programs Manager to join our team at Stem US Operations Inc. as a CAISO Program Manager. This is a critical role that will be responsible for building, executing, and measuring the performance of our market operations in North American wholesale electricity markets.Key...
-
Energy Programs Manager
2 weeks ago
Remote, Oregon, United States Stem US Operations Inc. Full timeJob SummaryWe are seeking a highly skilled Energy Programs Manager to join our team at Stem US Operations Inc. in San Francisco, CA. As a key member of our Grid Services Program Management team, you will be responsible for building, executing, and measuring the performance of our market operations in North American wholesale electricity markets.Key...
-
Energy Programs Manager
5 days ago
Remote, Oregon, United States Stem US Operations Inc. Full timeJob DescriptionStem US Operations Inc. is seeking a highly skilled Energy Programs Manager to join our team. As a key member of our Grid Services Program Management team, you will be responsible for building, executing, and measuring the performance of our market operations in North American wholesale electricity markets.Key Responsibilities:Develop and...
-
Customer Experience Associate
2 weeks ago
Remote, Oregon, United States Sedgwick Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will play a critical part in delivering exceptional service to our clients and ensuring their needs are met.Key ResponsibilitiesReceive, review, and dispatch new jobs to contractors based on job type and...
-
Customer Experience Representative
2 weeks ago
Remote, Oregon, United States Conduent State Healthcare, LLC Full timeAbout the RoleAs a Customer Experience Representative with Conduent State Healthcare, LLC, you will play a critical role in supporting the healthcare needs of Kentucky residents. You will be responsible for answering multiple call types, including password resets, application status, and application intake/updates, as well as helping customers navigate the...
-
Principal Product Manager
3 days ago
Remote, Oregon, United States Zillow Full timeAbout the TeamZillow's AI & Experiences team is dedicated to leveraging artificial intelligence to revolutionize the real estate transaction experience. Our mission is to develop and implement innovative solutions that streamline processes, enhance user interactions, and provide valuable insights.As part of our ZHL team, you will be working on creating a...
-
Customer Support Operations Specialist
4 weeks ago
Remote, Oregon, United States Aircall Full timeCompany Overview: Aircall is dedicated to fostering a culture where every voice is heard. With significant investment backing, we are committed to developing technology that enhances communication, enabling our growing customer base to establish genuine connections.Role Overview: We are on the lookout for a knowledgeable Support Operations Specialist to join...
-
Bilingual Customer Experience Associate II
1 week ago
Remote, Oregon, United States Conduent Payment Integrity Solution Inc. Full timeJob SummaryWe are seeking a highly skilled Bilingual Customer Experience Associate to join our team at Conduent Payment Integrity Solution Inc. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients via phone, ensuring that their needs are met and exceeded.Key ResponsibilitiesRespond to...
-
Customer Support Operations Specialist
4 weeks ago
Remote, Oregon, United States Aircall Full timeCompany Overview: Aircall is a dynamic organization where communication is at the heart of our mission. With substantial investment backing, we are dedicated to developing technology that fosters open, transparent, and collaborative interactions, enabling our growing customer base to forge genuine connections.Role Overview: We are in search of a Tech-Savvy...
-
Customer Experience Associate II
4 days ago
Remote, Oregon, United States Conduent State Healthcare, LLC Full timeJob Title: Customer Experience Associate IIWe are seeking a highly skilled and experienced Customer Experience Associate II to join our team at Conduent State Healthcare, LLC. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, answering multiple call types, and navigating complex systems to...
-
Customer Support Operations Specialist
4 weeks ago
Remote, Oregon, United States Aircall Full timeCompany Overview: Aircall is a dynamic organization where every voice is appreciated. With over $220 million in funding since 2015, we develop technology that promotes accessible, transparent, and collaborative communication, empowering our growing base of over 18,000 customers to forge genuine human connections.Role Overview: We are looking for a...
-
Customer Support Operations Specialist
4 weeks ago
Remote, Oregon, United States Aircall Full timeCompany Overview: Aircall is dedicated to fostering a culture where every voice is valued. With substantial investment backing, we develop technology that enhances transparent and collaborative communication, empowering over 18,000 customers to establish genuine connections.Role Overview: We are on the lookout for a Tech-Savvy Support Operations Specialist...
-
Customer Experience Associate II
5 days ago
Remote, Oregon, United States Conduent State Healthcare, LLC Full timeJob Title: Customer Experience Associate IIConduent State Healthcare, LLC is seeking a highly skilled Customer Experience Associate II to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Job Summary:The...
-
Regional Operations Manager
4 weeks ago
Remote, Oregon, United States FAAC Parking Solutions Full timeJob OverviewWe are looking for a Regional Operations Manager to play a key role in our organization. This position will oversee operations across the Southeast and Seaboard States, with a designated home office.Key Responsibilities:Lead, mentor, and develop all Field Service Technicians (FST) and associated personnel.Foster a robust culture focused on...
-
Regional Operations Manager
4 weeks ago
Remote, Oregon, United States FAAC Parking Solutions Full timeJob OverviewWe are looking for a Regional Operations Manager to take on a vital role within our organization, overseeing operations across the North Central States.Key Responsibilities:Lead, mentor, and enhance the skills of all Field Service Technicians (FST) or associated personnel.Foster a robust culture of accountability and customer focus among team...
-
Remote, Oregon, United States Covetrus Full timeAbout the RoleCovetrus is a leading provider of veterinary healthcare solutions, and we're seeking a highly skilled Product Manager to join our team. As a Product Manager, Salesforce Service and Experience, you will play a critical role in driving the success of our Salesforce-based service and experience tools.Key ResponsibilitiesDevelop and sustain an...
-
Customer Experience Associate II
2 weeks ago
Remote, Oregon, United States Conduent State Healthcare, LLC Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our Conduent State Healthcare team as a Customer Experience Associate II. In this role, you will be responsible for providing exceptional service to Medicaid members and other stakeholders, answering multiple call types, and navigating complex government systems.Key...
-
Customer Support Operations Specialist
4 weeks ago
Remote, Oregon, United States Aircall Full timeCompany Overview: Aircall is a technology-driven organization dedicated to enhancing communication for over 18,000 clients globally. Our mission is to create a collaborative environment where every voice is heard and valued.Role Overview: We are looking for a Support Operations Specialist with a strong technical background to join our dynamic Support...
-
Pharmacy Experience Associate
3 weeks ago
Remote, Oregon, United States Capsule Full timeAbout CapsuleCapsule is a revolutionary pharmacy that is redefining the way medication is delivered. Our mission is to provide a seamless, delightful experience for our customers and partners. We are a national presence with a strong presence in the healthcare and technology industries.About the RoleWe are seeking a highly skilled Pharmacy Experience...
-
People Experience Manager
3 weeks ago
Remote, Oregon, United States Veterinary Emergency Group Full timeAbout UsVeterinary Emergency Group (VEG) is a rapidly growing emergency company with hospital locations across the United States. Our mission is to provide exceptional care and support to people and their pets when they need it most.Our CultureWe are revolutionizing emergency medicine with a customer-first mentality and a true, employee-centric work...
Customer Experience Operations Manager
3 months ago
The Basics
As part of the Customer Experience Operations team, you will play a crucial role in driving value for Tanium customers across the customer journey and our Tanium team members. You will collaborate with cross-functional business teams to develop digital and human customer success strategies and craft the associated business requirements. Then translate these requirements into technical designs that you will implement in Gainsight and, at times, integrate with systems such as CRMs like Salesforce, while adhering to systems administration best practices. You will develop enablement materials and business partners to use the workflows they've requested, teach users best practices, ensure successful technical deployments on a recurring basis, and engage in daily problem solving to ensure the team can use the system productively. Altogether, you will create and manage scalable processes and solutions to support business goals.
Also known as Gainsight Administrator
Essential Job Functions
Solution Design
Configure, deploy, and administer the Gainsight platform (system configuration, reports, dashboards, end-to-end workflows, systems integrations) Collaborate with cross-functional end users to gather business requirements that impact Gainsight and the CRM, and configure the system to meet those needs (partnering with other operations teams as needed) Collaborate with internal teams to identify key metrics, data sources, and the frequency and granularity of data feedsBusiness Processes
Develop new business processes in partnership with Customer Success leadership and cross-functional teams Manage the rollout of processes, including thoughtful timing Design business rules that analyze customer data and trigger actions for the Customer Success team to engage with customers Help users to develop an understanding of contributors to customer health, sources of customer risk/churn, and positive trends Manage mapping and documentation of customer success processesSystem Administration and Support
Manage day-to-day support of Gainsight users, including fielding questions, ad-hoc customizations, design and implementation of core functionality, workflow adjustments, and user administration, security, and permissions Monitor system performance, data integrity, and user activity and suggestions to make recommendations, thus establishing a process of continuous improvement of the Gainsight platform Maintain expertise in Gainsight and other relevant software by staying up to date on new features, trends, and related technologies Identify opportunities for improvement of existing tools and processes, including adopting new features in each Gainsight major releasesMinimum & Preferred Job Qualifications
Bachelor's degree, or equivalent experience in a relevant field (e.g., customer success, operations, business analysis, data analytics, database administration, computer science, data analytics) 5+ years of Gainsight configuration and administration experience, a complex prior initial implementation is a plus Gainsight NXT Administration Certificate Working knowledge of Salesforce objects and data Demonstrated rapid, self-driven, experiment-driven learning of unfamiliar systems/software Experience working in customer success, or equivalent understanding of key customer success principles and standard SaaS business metrics Demonstrated proficiency in project management, business analysis, and problem-solving Experience working in cross-functional teams and interacting with senior leadership and managers Self-starter, demonstrating leadership of owned projects Excellent written and verbal communication and presentation skills Strategic thinking and prioritization Problem solver with a systems mindsetAbout Tanium
Tanium, the industry's only provider of converged endpoint management (XEM), leads the paradigm shift in legacy approaches to managing complex security and technology environments. Only Tanium protects every team, endpoint, and workflow from cyber threats by integrating IT, Operations, Security, and Risk into a single platform that delivers comprehensive visibility across devices, a unified set of controls, and a common taxonomy for a single shared purpose: to protect critical information and infrastructure at scale. Tanium has been named to the Forbes Cloud 100 list for six consecutive years and ranks on Fortune's list of the Best Large Workplaces in Technology. In fact, more than half of the Fortune 100 and the U.S. armed forces trust Tanium to protect people; defend data; secure systems; and see and control every endpoint, team, and workflow everywhere. That's the power of certainty. Visit and follow us on LinkedIn and Twitter.
On a mission. Together.
At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.
We are an organization with stakeholders around the world and it's imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.
Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.
What you'll get
The annual base salary range for this full-time position is $85,000 to $250,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience.
In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.
For more information on how Tanium processes your personal data, please see our Privacy Policy.
