Manager, Support Account Services Management

2 months ago


Orlando, Florida, United States ServiceNow Full time
Company Overview

About Our Company

At ServiceNow, we are committed to driving progress and innovation in a fast-paced environment. Our team is dedicated to creating an inclusive and inspiring workplace where every voice is valued. With a focus on continuous improvement and collaboration, we strive to make a positive impact on our customers and communities. Join us in shaping the future and unleashing your full potential.

Job Opportunity

Responsibilities
  • Establish and develop a Support Account Management Team, defining strategies and key performance indicators.
  • Coach and guide team members to enhance their customer management skills and performance levels.
  • Inspire and support the team in delivering exceptional customer support experiences.
  • Optimize Support Account Management processes through data-driven insights and KPI analysis.
  • Foster a collaborative and service-oriented culture within the team focused on teamwork and execution.
  • Strengthen relationships with cross-functional teams including Technical Support, Sales, and Customer Success.
  • Lead business discussions related to Renewal and New Sales with a strong understanding of the Support Account Management Organization.
  • Act as a key escalation point for critical customer issues.
  • Participate in organizational projects to enhance programs and outcomes.
  • Mentor team members and align activities to meet organizational objectives.
  • Collaborate with internal teams to elevate the Support Account Management Brand.
  • Contribute to achieving customer, corporate, and employee goals through effective execution.
Requirements
  • Proven experience in management within high-tech and commercial account environments.
  • Demonstrated ability to translate strategic needs into actionable outcomes.
  • Confidence in engaging with senior management and executives.
  • Excellent communication skills, both written and verbal.
  • Experience in mentoring and developing employees for leadership roles.
  • Background in customer-facing roles and managing executive-level relationships.
  • Ability to thrive in a fast-paced environment and meet customer demands efficiently.
  • Familiarity with Sales Operations, contractual negotiations, and deal processes.
  • Knowledge sharing abilities in Sales, Technical, and Operational aspects.
  • Strong motivation skills to drive individuals toward common goals.
  • Experience in delivering proactive and reactive solutions in Enterprise Customer Support.
Additional Details

ServiceNow is committed to diversity and equal employment opportunities for all applicants. We embrace a flexible work environment that prioritizes trust and collaboration. Should you require any accommodations during the application process, feel free to reach out to our team directly. Please remain vigilant against fraudulent job postings; authentic opportunities can be found on the ServiceNow Careers site.

Copyright Fortune Media IP Limited. All rights reserved.

  • Orlando, Florida, United States ESI Management Services Full time

    At ESI Management Services, we are a dynamic consulting and sales organization dedicated to providing exceptional service to our esteemed clients. Our innovative marketing strategies and effective sales techniques have positioned us as a leader in the industry. As we continue to grow, we are seeking motivated individuals to join our team as a Full-Time...


  • Orlando, Florida, United States My It Crew Full time

    Job OverviewSalary: $90,000 - $110,000This position is a hybrid role that requires regular commuting to the office.Are you ready to step away from the monotonous IT tasks and join a dynamic team where your contributions matter? My IT Crew fosters an environment where every voice is heard and innovative ideas are embraced. If this resonates with you, continue...


  • Orlando, Florida, United States Governmental Management Services Full time

    GMS JOB TITLE:Staff AccountantFLSA Status: ExemptHOURS:Full Time (40+ hours per week)GMS COMPANY OVERVIEW:Governmental Management Services ("GMS") is a collective of limited liability companies dedicated to delivering specialized management services to community development districts. With rapid growth, GMS has established itself as the foremost CDD...


  • Orlando, Florida, United States Governmental Management Services Full time

    GMS JOB TITLE:Staff AccountantFLSA Status: ExemptHOURS:Full Time (40+ hours per week)GMS COMPANY OVERVIEW:Governmental Management Services ("GMS") is a collective of limited liability companies dedicated to delivering specialized management services to community development districts. GMS has rapidly established itself as the leading CDD management firm in...


  • Orlando, Florida, United States Allied Universal® Janitorial Services Full time

    Job OverviewAllied Universal® Janitorial Services is dedicated to providing outstanding cleaning solutions tailored to meet our clients' needs. We offer comprehensive benefits including medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, and various company perks for most full-time positions.We take pride in...


  • Orlando, Florida, United States ESI Management Full time

    Job OverviewAt ESI Management, we are a dynamic business consulting and sales organization committed to excellence. Our innovative marketing approaches and strategic sales initiatives have attracted a diverse clientele. As we continue to grow, we are seeking motivated individuals to join our team as a Full-Time Client Relationship Manager. This role is...


  • Orlando, Florida, United States Travel + Leisure Co. Full time

    We Put the World on VacationAt Travel + Leisure Co., our mission is simple: to put the world on vacation. With a focus on vacation ownership, travel memberships, and exchange programs, we're shaping the future of leisure travel by creating new possibilities for vacationers. Innovation and growth keep our work interesting and fun. Every day is a chance to...

  • Account Manager

    1 month ago


    Orlando, Florida, United States Cox Media Group Full time

    Location: FL-Orlando-John YoungJob Title: Account Manager - Orlando RadioPosition OverviewOrlando Radio is looking for an Account Manager (AM). Our AMs provide administrative support to the entire sales department. For example, our AMs work on special projects, set appointments, write correspondence, create presentations, compile data and research, and work...


  • Orlando, Florida, United States YSJ SUPPORT SERVICES CORP Full time

    Job Opportunity: Client Support Specialist at YSJ Support Services CorpAre you eager to gain meaningful experience in social services while contributing positively to the community?YSJ Support Services Corp is on the lookout for dedicated Client Support Specialists. Our organization is committed to delivering exceptional case management services aimed at...


  • Orlando, Florida, United States ServiceNow, Inc. Full time

    At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that...


  • Orlando, Florida, United States Westgate Resorts Full time

    Job OverviewThe Property Controller plays a crucial role in overseeing all financial operations related to resort management, food and beverage services, and retail activities, while ensuring the protection of company assets. This position is accountable for identifying cost-saving opportunities through diligent analysis and adherence to company policies....


  • Orlando, Florida, United States ESA Management, LLC Full time

    Position Overview:The Deputy General Manager (DGM) plays a crucial role in supporting the General Manager in overseeing the daily operations of the hotel. This position is integral to enhancing guest satisfaction and ensuring a positive work environment for associates. The DGM is actively involved in managing hourly staff, including their scheduling,...


  • Orlando, Florida, United States Holland & Knight LLP Full time

    Position OverviewWe are looking for a Lead Client Accounts Consultant to become a vital part of our organization. This role presents a unique chance to thrive in a vibrant and fast-evolving workplace while playing a key role in our firm's advancement and prosperity. The position allows for remote work flexibility, with occasional in-office attendance...


  • Orlando, Florida, United States ZRS Management Full time

    Senior Property Accountant - Hybrid Job Overview:The Senior Property Accountant plays a vital role within the Property Accounting division at ZRS Management, LLC. This position reports to either a Property Accounting Manager or Controller and is tasked with comprehensive accounting responsibilities for a designated portfolio of multifamily properties. The...


  • Orlando, Florida, United States Capstone Search Group Full time

    Job OverviewPosition SummaryAs a seasoned Commercial Lines Account Manager, you will be a vital part of a dynamic team at one of Florida's rapidly expanding independent insurance firms. With a full roster of clients, your expertise will be essential in enhancing marketing efforts, engaging with clients, and managing policies effectively. The agency serves a...


  • Orlando, Florida, United States My It Crew Full time

    Position OverviewSalary: $90,000 - $110,000This is a hybrid role that necessitates commuting to the office at least three days a week.Are you ready to step away from the routine IT tasks and become part of a dynamic team where your input is valued and innovation is encouraged? My IT Crew is the environment where your ideas matter and collaboration is...


  • Orlando, Florida, United States PHP Management Services LLC Full time

    Job OverviewCompany: PHP Management Services LLCPosition: Licensed Community Association Manager (LCAM)About Us:PHP Management Services LLC specializes in managing condominium and homeowner associations, providing comprehensive services in facilities oversight, financial administration, and community governance.Role Summary:As an On-Site Community...


  • Orlando, Florida, United States Fresha Full time

    About FreshaFresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 110,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with global offices located in...


  • Orlando, Florida, United States Meaden & Moore Full time

    Job OverviewCompany: Meaden & Moore is a prominent CPA and business advisory firm recognized for its excellence in workplace culture and professional development. With a legacy dating back to 1919, we have established ourselves as a trusted provider of accounting, tax, forensic, and consulting services across diverse industries.Position Summary: We are in...

  • Accounting Manager

    2 months ago


    Orlando, Florida, United States Conrad Orlando Full time

    Join us in creating a legacy within a brand you can stay inspired with a team that will become family The newest Conrad Hotel in Hilton's luxury portfolio is open in Orlando. As one of the most celebrated openings of 2024, be part of the legacy as an Accounting ManagerWhy join the Conrad brand? The modern luxury concept empowers you to deliver: Personalized...