Advanced Medical Support Assistant
4 weeks ago
This position serves as an Advanced Medical Support Assistant and provides medical support assistance on the inpatient units within the medical treatment facility.
The incumbent is responsible for the accuracy of patient information and the coordination of all administrative information between the professional staff and the patient.
The incumbent in this assignment supports the Inpatient Units/Emergency Department (ED) of the Medical Center and can be pulled to work in any unit/ward, due to staffing levels and workplace needs.
He/she plays a key role in the VHA Network Performance Measures for Revenue, Customer Service, Access to Care, and overall quality.
Assignments at this level include, but are not limited to;Develop and maintain effective and efficient communication with the patient interdisciplinary team, VA Medical Centers, and other agencies.
Work within the team to set team priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
Updating and verifying demographic information.Performs scheduling, canceling, re-scheduling of patient appointments and consults.
Collecting insurance information.
Administratively managing inpatient rosters and bed assignments through Veterans Health Information and Technology Architecture (VISTA) , Computerized Patient Record System (CPRS) and Bed Management Systems (BMS).
Notifying the patient regarding his/her appointment schedule, and verifying physician orders in CPRS.Analyze situations to determine what decisions can be made or if advise of higher authority is needed.
Resolves complaints of a local administrative nature and refers other complaints to appropriate authorities.
Provides information regarding clinic and hospital policies, procedures and locations to patient(s), family members, and staff.
Maintains patient's confidential records
Scan and enters information into VISTA, CPRS
Work Schedule:
Decided at hiring, based on operational needs, rotating and irregular shifts which may include days, nights, weekends and holidays.
Rotating and irregular shifts which may include days, nights, weekends and holidays.Telework:
Not Available
Virtual:
This is not a virtual position.
Relocation/Recruitment Incentives:
Not Authorized
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