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Advanced Medical Support Assistant
2 months ago
The Advanced Medical Support Assistants (A-MSAs) assigned to VAMC Orlando, to include it's Outpatient and Community Based Outpatient Clinics, are responsible for performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care.
Assignments at this level include, but are not limited to;Develop and maintain effective and efficient communication with the patient interdisciplinary team, VA Medical Centers, and other agencies.
Work within the team to set team priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
Assures all visitors and telephone calls are answered and referred in a prompt and courteous manner.Performs scheduling, canceling, re-scheduling of patient appointments and consults.
Maintains and monitors patient appointment schedules for the clinic and communicates delays to the appropriate staff and patients.
Analyze situations to determine what decisions can be made or if advise of higher authority is needed.
Resolves complaints of a local administrative nature and refers other complaints to appropriate authorities.
Update and verifies patient demographic information.
Provides information regarding clinic and hospital policies, procedures and locations to patient(s), family members, and staff.
Maintains patient's confidential records
Scan and enters information into VISTA, CPRS
Work Schedule:
Monday - Friday 8:00am to 4:30pm. Subject to change with management discretion to accommodate the needs of the VA Mission. May include rotating and irregular shifts which may include days, nights, weekends and holidays.
Telework:
Not Available
Virtual:
This is not a virtual position.
Relocation/Recruitment Incentives:
Not Authorized
Permanent Change of Station (PCS): Not Authorized
