Inside Sales Representative

2 months ago

Woodbridge, Virginia, United States Zephyr Full time

Zephyr is the first tech-enabled home services platform designed to empower technicians and delight homeowners. We are focused on perfecting the home services experience from the inside out. We do this by investing in our technicians to consistently deliver trusted service through our local brands. Zephyr combines operational excellence, digital intelligence, and enhanced talent development practices to create the best environment for HVAC, Plumbing, and Electrical technicians to practice their craft. A better technician experience leads to a better customer experience.


About IAQ Medics Heating & Air Conditioning

IAQ Medics Heating & Air Conditioning, a Zephyr local brand business, is an established company with over 20 years of experience providing top tier service to the northern Virginia and Washington D.C. communities.

About the Role

The Inside Sales Representative (also called Sales Lead Coordinator) must be extremely organized, accountable and deliver world-class customer service. You will work as part of a dynamic team and you will exceed customer expectations by scheduling Sales leads as they come in through incoming marketed leads or byway of a technician generated leads. You will also follow up with clients for unsold estimates. This is a full-time role that will report into the Senior Sales Manager and be fully remote or based out of our growing Woodbridge, VA office.

What You'll Do

  • Ensure customers have a clear understanding of what our Technicians will be doing while at their appointment.
  • Pre-qualify customers who are interested in financing
  • Gather all useful and relevant information from the customer
  • Build rapport with the customer. The more information the better
  • Fill the Advisors schedules on a daily basis
  • Contact EVERY customer prior to dispatch to ensure their presence
  • Understand the skills, strengths and weaknesses of all Advisors and Senior Technicians so as to dispatch sales leads in relation to the job opportunity and ability of the individual sales member
  • Provide all necessary information to Technician, including, but not limited to, paperwork for previous bids we are returning to
  • Ensure accurate lead sources are acquired on every call
  • Answer the phones in a prompt and professional manner
  • Debrief each call before dispatching
  • Follow up with customers throughout the sales and installation process
  • Follow up on high-value unsold estimates
  • Build long-term successful client relationships

We'd Love To Hear From You If You Have

  • At Least 2+ years of inside sales or customer service experience
  • The ability to pass a background check
  • Sales pipeline management skills
  • Willingness to work evenings & weekends when needed
  • A strong communicator and a natural at explaining basic maintenance suggestions to customers
  • You're amazing at following up with customers and closing leads
  • You're comfortable overcoming objections and helping customers achieve their home improvement goals

Benefits and Perks:

  • Competitive Pay: Significant base salary and bonus opportunity
  • Benefits: We offer top-notch benefits
    • Various medical, dental & vision plans, including 100% employer covered options for you and your family
    • 401(k) match up to 3.5%
    • 100% Company paid long & short-term disability and life insurance
    • Cell phone reimbursement and work-from-home stipend
    • Flexible spending accounts for health and dependent care
  • Training and Career Growth: We are scaling quickly and would support this person's career growth and development
  • Paid Time Off: Company paid holidays, unlimited PTO, and a paid Parental Leave Policy

Zephyr and it's companies are proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.

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