Product Owner, Customer Data

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

To enable our business to expand our lead in a market increasingly enhanced by technology, WM is undertaking a substantial technology transformation. We are seeking talented Information Technology professionals to join the WM team who are motivated to help us transform the way we design, build and use technology. With your skills and experience, we look for you to combine your technical expertise with industry best practices in an effort to align information technology solutions with WM business strategy.

I. Job Summary

We are on the lookout for a highly experienced and motivated Product Owner with expertise in AWS and Snowflake to join our vibrant team. The ideal candidate will be instrumental in evaluating business processes, spotting areas for enhancement, and deploying solutions that utilize AWS and Snowflake to enhance data management and analytics. This role involves collaborating with relevant stakeholders to pinpoint necessary data and reporting needs and translating them into actionable tasks for the engineering teams.

The Product Owner should have extensive experience with modern database environments like Snowflake and familiarity with complex data integrations. This role includes implementing solutions with Snowflake, AWS, and third-party vendor data to construct a Customer Datamart. The candidate will work closely with stakeholders to define data, integration, and reporting requirements, converting these into actionable deliverables for engineering teams.

II. Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other ancillary duties may be assigned.

• Conduct meetings, interviews, and workshops with stakeholders to understand business needs.
• Elicit, document, and validate business requirements and specifications.
• Analyze and map current business processes and workflows.
• Identify inefficiencies, gaps, and areas for improvement.
• Design and recommend process enhancements and optimizations.
• Collaborate with IT and development teams to translate business requirements into functional and technical specifications.
• Create and maintain comprehensive documentation, including business requirements, functional specifications, and process flows using Lucidchart.
• Document user stories in JIRA and Confluence.
• Prepare reports, presentations, and other documentation as needed for stakeholders.
• Analyze data to identify trends, patterns, and insights that inform decision-making.
• Develop metrics and key performance indicators (KPIs) to track progress and measure success.
• Assist project managers in planning, scoping, and coordinating project activities.
• Monitor project progress and ensure requirements are being met throughout the project lifecycle.
• Serve as a Team Lead to oversee the work of data engineering teams and sustain teams, providing guidance and mentorship to ensure high-quality, on-time deliverables.
• Act as a point of contact for stakeholders, addressing queries and providing updates on project status.
• Facilitate communication between business units and technical teams to ensure alignment.
• Participate in the development of test plans and test cases to ensure solutions meet business requirements.
• Conduct or coordinate user acceptance testing (UAT) and gather feedback for iterative improvements.
• Coordinate deployment plans.
• Support change management efforts by preparing training materials and user guides.
• Facilitate training sessions and ensure smooth transitions for end users.
• Stay current with industry trends and best practices.
• Recommend and implement process improvements to enhance business performance.

III. Supervisory Responsibilities

May coach and mentor less-experienced analysts and act as team leader on more complicated systems projects.

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

• Education: Bachelor's Degree (accredited) in Computer Science, MIS, Business Administration, or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience.
• Experience: 5 years of relevant work experience as an IT Business Analyst (in addition to education requirement).

B. Certificates, Licenses, Registrations or Other Requirements

• Certified Business Analysis Professional (CBAP) or Agile Certified Practitioner (PMI-ACP) preferred

C. Other Knowledge, Skills or Abilities Required

• Demonstrated experience in leading cross-functional teams and managing complex data projects.
• Strong analytical skills with the ability to convert business needs into data solutions.
• Proficiency with AWS services and Snowflake.
• Expertise in business analysis tools and techniques, such as data modeling, data replication, data security, and data integration methods.
• Thorough understanding of data management methodologies, including ETL and ELT processes, data warehousing, data governance, SDLC, and Agile.
• Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
• Strong problem-solving skills and meticulous attention to detail.
• Experience with GIS concepts such as address standardization and geographical boundaries.
• Exposure to handling large volumes of customer data.
• Familiarity with data privacy regulations and compliance (e.g., GDPR, CCPA).
• Experience with visualization tools like Tableau or Power BI.
• Understanding of customer experience management (CXM) and customer relationship management (CRM) systems.
• Ability to manage and prioritize multiple projects simultaneously.
• Knowledge of modern software development practices and tools (e.g., DevOps, CI/CD, microservices).

V. Work Environment and Essential Functions

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Normal setting for this job is an office setting. This position is in Houston and is hybrid (three days in the office and two days working from home).

Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply.-

Equal Opportunity Employer: Minority/Female/Disability/Veteran