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Customer Service/Data Entry Representative
2 months ago
Responsibilities (tasks associated with this role):
- Opening new cases from Greenlight, FedEx, UPS, and local drivers
- Data entry of new cases
- Routing cases to proper locations in the lab
- Shipping cases to outsource production
- Schedule pickups and deliveries for UPS, FedEx, and local drivers
- Answering phones
Results (expected accomplishments):
- All packages delivered on time according to doctor's requested due date
- Cases entered properly with proper product IDs, due dates, etc.
- Cases routed properly in the lab and to outsource partners
- Rush due dates confirmed or rescheduled
- Coordinating with the entire customer service team and helping in other areas when required
- Continuous personal and professional development
- Understanding of lab work flows and time requirements for each product when scheduling
- Provide excellent service to our customers
Requirements (expected proficiencies):
- Basic computer skills
- High school diploma or equivalent
- Willingness to learn and be a team player
- Excellent communication and phone skills
This job description is not all inclusive, and additional duties, activities, and responsibilities may be required of the employee as needed.
Required qualifications:- Legally authorized to work in the United States
- 16 years or older
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