Customer Service/Data Entry Representative

2 months ago


Houston, Texas, United States Commonwealth Real Estate Full time

Responsibilities (tasks associated with this role):

  • Opening new cases from Greenlight, FedEx, UPS, and local drivers
  • Data entry of new cases
  • Routing cases to proper locations in the lab
  • Shipping cases to outsource production
  • Schedule pickups and deliveries for UPS, FedEx, and local drivers
  • Answering phones

Results (expected accomplishments):

  • All packages delivered on time according to doctor's requested due date
  • Cases entered properly with proper product IDs, due dates, etc.
  • Cases routed properly in the lab and to outsource partners
  • Rush due dates confirmed or rescheduled
  • Coordinating with the entire customer service team and helping in other areas when required
  • Continuous personal and professional development
  • Understanding of lab work flows and time requirements for each product when scheduling
  • Provide excellent service to our customers

Requirements (expected proficiencies):

  • Basic computer skills
  • High school diploma or equivalent
  • Willingness to learn and be a team player
  • Excellent communication and phone skills

This job description is not all inclusive, and additional duties, activities, and responsibilities may be required of the employee as needed.

Required qualifications:
  • Legally authorized to work in the United States
Preferred qualifications:
  • 16 years or older


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