Client Relationship Associate

4 weeks ago

Midvale, Utah, United States Apex Systems Full time

Job#:

Job Description:

Apex Systems is hiring now in Midvale, UT Check out the job description below and send your updated resume to Krystyna at for immediate consideration.
Weekly Pay & Benefits
Hours: Schedule will be either Monday-Friday or Tuesday-Saturday 9:30AM-6:00PM
Pay: $16-$18/hr
Location: Midvale UT 84047
Contract: 2 months
Position Overview:

  • Supports Loan Officers in the daily management of their loan portfolios.
  • May manage small deposit portfolio.
  • Processes loan renewals and changes in terms as related to the Loan Officers portfolios, or own portfolio if assigned.
  • Requires calling customer to request current financial statements, credit reports and income verification information.
  • Must be able to interpret if documents provided met requirements of the Bank.
  • Processes and compiles monthly production reports.
  • Opens and closes accounts.
  • Manages reporting exceptions which include collateral, material, financial, and deposit.
  • Obtains missing information such as signature cards, financial statements, insurance, etc.
  • Responsible for managing the filing, correspondence, scheduling and coordinating functions to assure a smooth operational flow.
  • Assists loan processing, closing and monitoring, while providing quality service and diplomacy to customer relationships, to allow loan personnel time for business development activities.
  • Responsible for assistant duties such as but not limited to: typing, mail, answering phones, scheduling appointments, faxing, ordering supplies, assisting customers with questions, preparing desk files and maintenance of all automated reports.

Job Responsibilities:

  • Contacts customers via telephone to inform them of delinquency, to determine reason(s) for it, and to obtain commitment to pay, negotiate payment in full or payment arrangements.
  • Updates customers' accounts on a computer system.
  • Adheres to established guidelines when determining appropriate collection remedy.
  • Develops and works through repayment schedules with various alternatives, in addition to explaining consequences of delinquency, to customer in the attempt of obtaining payments.
  • Perform skip tracing and due diligence functions to ensure compliance of all Federal Regulations.
  • Adheres to the Fair Debt Collection Practices Act as well as all bankruptcy laws both state and federal.
  • May also be considered a field collection job.
  • Other duties as assigned.

Qualifications:

  • Requires High School diploma or equivalent and some experience in collections, customer service, preferably in banking or finance or other directly years related experience.
  • Basic knowledge of consumer and small business loans, credit cards, overdrafts and collection processes.
  • Must have excellent customer service skills.
  • Solid verbal communication skills, effective telephone techniques and the ability to be firm, direct, and concise, while maintaining a professional manner at all times.
  • Ability and skills to effectively deal with borrowers, attorneys, and third parties while remaining professional at all times to cure a past due account.
  • Solid follow-up and negotiation skills.
  • Ability to work independently, prioritize and organize work.
  • Basic knowledge of regulatory requirements.
  • Solid math, reading and writing competencies, reasoning and PC skills (i.e. excel, word, etc).

Check out the job description above and send your updated resume to Krystyna at for immediate consideration.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or


Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.



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