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Client Success Specialist

2 months ago

Midvale, Utah, United States FMG Suite Full time
Customer Success Coordinator at FMG Suite

Welcome to a leading marketing software organization dedicated to empowering small business owners, particularly in the financial and insurance sectors. Approximately 40,000 small enterprises depend on our innovative tools to craft engaging websites and distribute compelling content. These businesses may not have dedicated marketing teams, yet they recognize the significance of self-promotion for growth.

At FMG Suite, we partner with our clients to create visually stunning website designs, implement automated marketing strategies, and provide exceptional educational resources. Our primary goal is to help them strengthen client relationships with minimal manual intervention.

Our corporate culture flourishes in a fast-paced, results-oriented environment that prioritizes work/life balance. With a global team of over 300 committed professionals, we cherish open dialogue, collaboration, and a sense of humor. We are committed to fostering successful individuals, supporting their growth both professionally and personally.

Embracing diversity and inclusivity is fundamental to FMG. We celebrate unique perspectives, believing that varied viewpoints drive innovation. We are dedicated to creating a workplace, products, and services that reflect and promote diversity.

Employee Benefits:
  • Generous paid holiday schedule and a winter holiday shutdown week
  • Comprehensive paid time off policies, including vacation, sick leave, parental leave, and bereavement leave
  • Extensive insurance plans covering medical, dental, vision, HSA, and more
  • Company-sponsored life insurance, disability coverage, and employee assistance programs
  • 401(k) matching with immediate full vesting
  • Employee Events Committee organizing engaging activities
  • On-demand pay, internet, and gym reimbursement
  • Provision of work equipment to ensure success
Role Overview:

As a Customer Success Coordinator, you will be pivotal in representing our brand's interactions. Your duties will involve closely engaging with FMG Suite subscribers and guiding them through the setup process. Strong organizational abilities, effective multitasking, and an appreciation for design aesthetics will be essential for thriving in this role.

Primary Responsibilities & Expectations:
  • Maintain clear and professional communication with subscribers across various channels
  • Adapt customer interactions based on their diverse needs
  • Utilize our content management system to construct subscribers' websites
  • Document activities within our CRM software
  • Manage multiple projects concurrently
  • Set and manage subscriber expectations throughout the setup process
  • Collaborate with various departments to ensure project completion
  • Maintain a distraction-free and secure workspace
Skills and Qualifications:
  • Previous experience in customer service or support
  • Effective time management skills
  • Strong verbal and written communication abilities
  • Highly organized and self-motivated
  • Appreciation for design aesthetics

FMG Suite is committed to promoting diversity and equal employment opportunities, regardless of background. We encourage applicants from all walks of life to consider this opportunity. If you require any accommodations during the application process, please feel free to reach out to us.