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Front Desk Receptionist

2 months ago

Detroit, Michigan, United States National Home Care LLC Full time

Are you a high-energy, self-directed, and persistent individual? If yes, we want you on our team. Join our team and be part of our mission to provide the highest quality of affordable home care. We believe that your skills and qualifications have a critical role in our pursuit to serve.

Position Description:

The Client Care Coordinator is an entry-level position designed to introduce the team member to all aspects of the business and eventually develop this individual into an external Client Care Coordinator responsible for developing and maintaining relationships with referral sources who will recommend the agency to potential clients. The Client Care Coordinator will call on these representatives regularly to encourage referrals, as well as update them on any clients sent to the agency. The Client Care Coordinator will understand all programs, Transitions of Care, etc., and use these to differentiate the agency in the marketplace. In addition, the Client Care Coordinator may engage in direct consumer sales. The ultimate goal for the Client Care Coordinator is to continuously increase business.

Qualifications:

  • Good attitude, high energy, and willingness to learn all aspects of the operation
  • Compliance with Home Care Central bonding criteria
  • Eighteen years of age or older, with U.S. citizenship and/or equivalent employment eligibility authorization
  • Demonstrated ability to effectively communicate and interact with referral sources, clients, client's families, co-workers, and all supervisors
  • Strong verbal and written communication skills and strong interpersonal skills to give presentations to large groups of people as well as one-on-one
  • Knowledge of social media, SEO, etc., strongly considered

An associate or Bachelor degree in Communication, English, or history major is strongly recommended

  • Ability to perform multiple tasks under strict deadlines

Routine Duties:

  • Take incoming calls from clients, resolve client issues, and manage intake calls
  • Assign caregivers to cases and introduce clients to new caregivers
  • Hire and orient new caregivers
  • Develop, establish, and maintain relationships with major referral sources (e.g., hospitals, assistant living facilities, rehab centers, hospice, and other healthcare provider professionals)
  • Provide referral sources with information about Home Care Central to encourage referrals
  • Research new and untapped referral sources
  • Develop and implement sales strategies to increase business
  • Work with the scheduler and recruiter to identify and/or recruit qualified caregivers
  • Conduct sofa visits to educate potential clients and families on home care services
  • Inform the hospital or other facility personnel promptly as to the status of any referral received
  • Conduct large group and one-on-one presentations on various topics
  • Order marketing material as necessary with approval from the agency owner
  • Hold weekly meetings with the owner to discuss sales progress and upcoming marketing meetings for all referral sources
  • Meet sales goals on a weekly and monthly basis
  • Other duties as assigned

We look forward to having you on our team

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