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Senior Administrative Assistant

3 months ago

San Francisco, California, United States JPMorganChase Full time

Job Description
Become an integral part of Consumer & Community Banking team where you will have the opportunity to work in a fast-paced organization and each day will be unique This role provides a platform for professional growth and skill enhancement. Be part of a team that is results-oriented, with a focus on attention to detail and quality.
As a Senior Administrative Assistant in Consumer & Community Banking, you will need to work well in a team environment, be able to represent the manager/group with professional courtesy and acumen, and deliver flawless work output. Your daily routine also includes interaction with various executive level internal clients across the lines of businesses. You will need to adapt procedures, processes and techniques to complete assignments in line with the department's activities and goals.
Job responsibilities:

  • Welcome and greet affluent and/or high net worth clients and guests in a warm, professional, and elegant manner
  • Manage a high volume of incoming calls and direct them to the appropriate person or department
  • Schedule appointments and coordinate meeting room bookings for clients and executives
  • Maintain a tidy and organized reception area that reflects the high standards of our organization
  • Assist with administrative tasks such as mail sorting, coordinating courier services, and managing office supplies
  • Handle sensitive and confidential information with discretion and professionalism
  • Anticipate and cater to the needs of affluent and/or high net worth clients to ensure a seamless and personalized experience

Required qualifications, capabilities, and skills

  • Previous experience as a receptionist in a high-end or luxury environment is preferred
  • Excellent communication and interpersonal skills, with the ability to engage with affluent and/or high net worth clients and executives
  • Strong organizational skills and attention to detail
  • Proficiency in the Microsoft Office suite and experience with office equipment
  • Ability to maintain composure and professionalism in a fast-paced and high-pressure environment
  • Knowledge of proper phone etiquette and customer service best practices
  • Strong presence and elegant demeanor to effectively engage with our affluent and/or high net worth client base

Note: This role requires five days in the office (Mon-Fri) and will not support Hybrid options.
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.