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Valet Attendant

2 months ago

Portland, Oregon, United States Sage Hospitality Group Full time

Why us?

The Bidwell Hotel is seeking a part-time Overnight Valet Attendant to join our team in serving guests with creativity and passion

Work Where You Belong The Bidwell is a luxury hotel in downtown Portland offering guests easy access to the city's shopping, dining, and top attractions including Powell's Bookstore, Multnomah Falls, and Pearl District. Foodies can tour the 100s of restaurants and bars right around the corner along with parks and outdoor spaces. Try our hip High Horse restaurant and bar featuring views of Portland's Theater district and an elevated selection of regionally inspired food and drinks or unwind at our spacious M Club lounge. Each spacious room offers a stunning view of the city, mountains or beautiful West Hills and features state-of-the-art amenities including a 65-inch HDTV and complimentary Wi-Fi. Hotel amenities include refillable water stations on every floor, a fitness center with Peloton bikes and TRX equipment

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us

Job Overview

Under general supervision, provides valet services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to their requests. Assist Doorman in meeting and greeting all guest arrivals and departures.

Responsibilities

  • Meet and greet all guests in all forms of transportation arriving at the hotel.
  • Assist guests with retrieving their luggage from vehicles.
  • Point out to guest and note existing vehicle damage on key tags in the appropriate space provided.
  • Assist Doorman in escorting guests and luggage into the lobby for registration.
  • Explain valet parking procedures and fees.
  • Give proper directions to registration area for check-in.
  • Park vehicles secure and mark key tag with location, guest name, license plate number and type of auto.
  • Drive vehicles in a safe and efficient manner.
  • Give general directions and information.
  • Respond to guest questions, issues and problems regarding transportation, hotel services and local events, points of interest and activities.
  • Professionalism and courtesy are to be extended at all times to guests, associates and vendors.
  • Guests should be professionally greeted within 5 ft of your area when in public areas of the hotel.
  • All other duties as assigned, requested or deemed necessary by management.

OTHER POTENTIAL RESPONSIBILITIES (CROSS TRAINING OPPORTUNITIES IN GUEST SERVICE AND FRONT DESK DUTIES):

Guest Services:

  • Greets and completes established check-in procedures for arriving guests, using both manual and computerized methods, to ensure guest are satisfied and in rooms as requested.
  • Facilitates guest departure (check-out) by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
  • Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
  • Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.

Night Audit:

  • Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
  • Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
  • Audit, balance, and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports.
  • Balance and close all bank ticket codes, daily.
  • Run night audit final after ensuring all revenues are in balance nightly.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

None

Knowledge/Skills

  • Must have general knowledge of basic customer service skills and be fluent in oral and written English.
  • Must have knowledge of local establishments, businesses and the surrounding community in general.
  • Must be able to drive automatic and manual vehicles. Must have a valid driver's license. Must have a driving record that meets the needs of our insurance carrier.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to see objects and people up close and at a distance.
  • Must be able to grasp handles, carry bundles and lift packages.
  • Must be able to continually push, lift and carry up to 65lbs throughout the hotel during entire shift.

Environment

Physically strenuous, prolonged standing, walking and climbing stairs, intermittent exposure to outside elements, primarily an indoor position.

Benefits

  • Paid sick time
  • Employee Assistance Program
  • Great discounts on Hotels, Restaurants, and much more.
  • Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

ID:

Position Type: Regular Part-Time

Property : Bidwell Hotel

Outlet: High Horse

Max: USD $21.00/Hr.

Tipped Position: Yes

Address: 520 SW Broadway

City: Portland

State: Oregon

EOE Protected Veterans/Disability