Practice Support Specialist

2 months ago

Orange, California, United States Prospect Medical Holdings, Inc. Full time
Under the direction of the Performance Programs Supervisor, the Practice Support Specialist is uniquely positioned to drive healthcare delivery transformation with Prospect Medical Group providers and staff at provider offices within Orange, Inland Empire, San Diego and Los Angeles counties. Through a combination of on-site visits (approximately 75% fieldwork and travel), remote visits, and e-mail contact, the Specialist supports physician practices with redesigning clinic-based care delivery workflows that allow the practice to implement care on a population level, improve patient experience, and transition to reimbursement for better health outcomes. The Practice Support Specialist is a key driver of this reform, providing boots-on-the-ground technical assistance to Prospect Medical Group providers through training on quality measures, documentation standards, analytics, and training so they can keep up with NQCA and DHCS quality standards.With approximately 9,000 physicians to serve our 260,000 members, Prospect Medical Systems is proud to be among the most innovative medical systems in California, Texas and Rhode Island. Our extensive care services range from primary care and specialty physician services to acute care hospital and skilled nursing facilities to behavioral health and wellness services. Each of our Independent Physician Associations (IPAs) and networks support the use of advanced diagnostic and treatment tools to provide our members with convenient access to state-of-the-art healthcare. For 25+ years, Prospect Medical has been focused on our mission of supporting independent physicians where, through risk arrangements, we work closely together with health plans, facilities and healthcare physicians for the benefit of every person who comes to us for care. We provide quality healthcare services that are designed to offer our patients highly coordinated, personalized care and that help them live healthier lives. Prospect Medical Systems manages highly successful IPAs by leveraging our best-practices, results-driven administrative services to manage patients under risk arrangements with health plans/CMS.Minimum Education: High School Diploma or General Education Development (GED) required. Associate Degree preferred.

Minimum Experience: Two plus (2+) years of professional experience in administrative/clinical healthcare setting.

Req. Certification/Licensure: None.

  • Manage a caseload of physician practices to develop trust and support practices as they work on quality improvement projects.
  • Conduct on-site and virtual visits with healthcare providers and their staff; document visits; and collect required documentation (Medical Records) to help close gaps via nonstandard supplemental data, and/or help the office with coding documentation.
  • Provide education and training to health care providers and their staff on HEDIS/Star Measures to help organizational success in these areas.
  • Monitor and track success of training and measure rates, by reviewing provider's quality scorecards and Gap in Care Reports.
  • Help assigned offices with increasing practice's year over year pass rates; 50th percentile for Medicaid/Commercial Lines of Business, 4+ Star ratings for Medicare Line of Business.
  • Coordinate and collaborate with internal departments to encourage proactive communication and solutions for efficient and effective progression for the office's measure compliance rates.
  • Access and incorporate all available resources, tools, and/or materials to support Performance Programs Department Initiatives.
  • Assist providers in the identification of operational processes that hinder encounter data capture.
  • Facilitate practice assessments, using the results to guide Physician practice development and development of SMART Goals.
  • Identify opportunities for improvement in the operations of the organization and other processes in which team members are involved.
  • Provide support for office redesign as needed (i.e. workflows, documentation, standard processes) to improve efficiency.
  • Assist with Cozeva account creations and training as needed.
  • Prepare, analyze, and interpret reports to communicate practice progress for both internal and external audiences.
  • Prepare reports, track/monitor updates, month over month progress and review summaries for all assigned offices
  • Manage a caseload of physician practices to develop trust and support practices as they work on quality improvement projects.
  • Conduct on-site and virtual visits with healthcare providers and their staff; document visits; and collect required documentation (Medical Records) to help close gaps via nonstandard supplemental data, and/or help the office with coding documentation.
  • Provide education and training to health care providers and their staff on HEDIS/Star Measures to help organizational success in these areas.
  • Monitor and track success of training and measure rates, by reviewing provider's quality scorecards and Gap in Care Reports.
  • Help assigned offices with increasing practice's year over year pass rates; 50th percentile for Medicaid/Commercial Lines of Business, 4+ Star ratings for Medicare Line of Business.
  • Coordinate and collaborate with internal departments to encourage proactive communication and solutions for efficient and effective progression for the office's measure compliance rates.
  • Access and incorporate all available resources, tools, and/or materials to support Performance Programs Department Initiatives.
  • Assist providers in the identification of operational processes that hinder encounter data capture.
  • Facilitate practice assessments, using the results to guide Physician practice development and development of SMART Goals.
  • Identify opportunities for improvement in the operations of the organization and other processes in which team members are involved.
  • Provide support for office redesign as needed (i.e. workflows, documentation, standard processes) to improve efficiency.
  • Assist with Cozeva account creations and training as needed.
  • Prepare, analyze, and interpret reports to communicate practice progress for both internal and external audiences.
  • Prepare reports, track/monitor updates, month over month progress and review summaries for all assigned offices

  • Administrative Support Specialist

    2 weeks ago

    Orange, California, United States Pathways Health and Community Support, LLC. Full time

    Join Our Team as an Administrative Support SpecialistPathways Health and Community Support, LLC is looking for a dedicated and innovative individual to fill the role of Administrative Support Specialist at our Wellness Center. This position plays a crucial role in ensuring the smooth operation of our office environment.Work Schedule:Tuesday through Saturday,...

  • Healthcare Support Specialist

    2 weeks ago

    Orange, California, United States HHMD Full time

    Position OverviewHHMD is seeking a dedicated Healthcare Support Specialist to join our dynamic team. This role is essential in maintaining our reputation for excellent patient care within a thriving Internal Medicine practice.The ideal candidate will possess the following qualifications:Prior experience in a medical office or similar healthcare environment...

  • IT Support Specialist

    2 weeks ago

    Orange, California, United States Insight Global Full time

    Position OverviewInsight Global is seeking a skilled IT Support Specialist to provide technical assistance within a prominent healthcare organization. The IT Support Specialist will be tasked with ensuring the functionality of computer systems and delivering support to personnel requiring technological help. Responsibilities include performing maintenance,...

  • Healthcare Support Specialist

    2 weeks ago

    Orange, California, United States Benevolence Health Centers Full time

    Job OverviewWe are looking for a dedicated Healthcare Support Specialist to join our organization at Benevolence Health Centers. This role is essential in ensuring smooth operations and providing exceptional care to our patients.Key ResponsibilitiesManage incoming phone calls, coordinate appointment scheduling, assist patients during check-in, and gather...

  • Multilingual Client Support Specialist

    2 weeks ago

    Orange, California, United States Cogent Infotech Corporation Full time

    Job OverviewPosition: Multilingual Client Support SpecialistContract Duration: 6 monthsWork Arrangement: OnsiteRole Summary:The Multilingual Client Support Specialist plays a crucial role in fostering a culture centered around exceptional service and accountability. This position involves:Program Assistance: Engaging in high-quality performance with a focus...

  • Personal Support Specialist

    2 weeks ago

    Orange, California, United States Mae's Home Inc. Full time

    PERSONAL SUPPORT SPECIALIST: We are seeking a dedicated individual to fulfill the responsibilities of a personal support specialist. This role involves providing essential assistance to individuals in need, ensuring their comfort and well-being. Key Responsibilities:1. Assist clients with daily living activities, promoting independence and dignity.2. Provide...

  • Educational Support Specialist

    2 weeks ago

    Orange, California, United States Orange Unified School District Full time

    Position Title: Educational Support SpecialistOverview:This role involves providing essential assistance in an educational setting, specifically within an elementary school environment. The Educational Support Specialist will work closely with educators to enhance the learning experience for students.Key Responsibilities:1. Collaborate with teaching staff to...

  • Educational Support Specialist

    2 weeks ago

    Orange, California, United States Orange Unified School District Full time

    Position Title: Educational Support SpecialistOverview:This role involves assisting in the educational development of students within the Orange Unified School District. The Educational Support Specialist will work closely with educators to facilitate effective learning experiences in various subjects, including Computer Science and Language Arts.Key...

  • Client Support Specialist

    7 days ago

    Orange, California, United States Abe Rader Insurance Agency, Inc. Full time

    Client Support SpecialistAbe Rader Insurance Agency, Inc. is seeking a dedicated and personable Client Support Specialist to enhance our team. In this role, you will play a crucial part in ensuring that every client interaction is positive and fulfilling. If you possess excellent communication abilities and have a passion for assisting others, this...

  • Medical Support Specialist

    7 days ago

    Orange, California, United States ABACUS DERMATOLOGY MANAGE Full time

    Job Summary:As a Medical Support Specialist at ABACUS DERMATOLOGY MANAGE, you will be responsible for scheduling all surgical appointments, communicating with patients regarding medication, lab results, and tissue diagnosis, maintaining medical supply inventory, and ensuring compliance with OSHA, CLIA, and HIPAA regulations.Key Responsibilities:Room...

  • Medical Support Specialist

    1 week ago

    Orange, California, United States ABACUS DERMATOLOGY MANAGE Full time

    Job Summary:As a Medical Support Specialist at ABACUS DERMATOLOGY MANAGE, you will be responsible for scheduling all surgical appointments, communicating with patients regarding medication, lab results, and tissue diagnosis, maintaining medical supply inventory, and ensuring compliance with OSHA, CLIA, and HIPAA regulations.Key Responsibilities:Room...

  • Administrative Support Specialist

    2 weeks ago

    Orange, California, United States Amtec Enterprise Full time

    Job OverviewWe are seeking a dedicated Administrative Support Specialist to manage various office tasks that ensure smooth operations. The ideal candidate will handle document organization, respond to phone inquiries, and assist with data management and mail distribution.Position Title: Administrative Support SpecialistWork Schedule: Monday to Friday, 8:00...

  • Practical Nurse Specialist

    1 week ago

    Orange, California, United States Newport Healthcare Full time

    About Newport Healthcare:Newport Healthcare stands as a prominent national entity specializing in behavioral health services tailored for adolescents and young adults. Our mission is to create a meaningful impact through evidence-based methodologies. We take pride in our dedicated team of professionals who deliver exceptional mental health support. Become a...

  • Procurement Support Specialist

    2 weeks ago

    Orange, California, United States Specialty Care Rx Full time

    Job OverviewPosition SummaryThe Procurement Support Specialist will assist the Purchasing Specialist in the acquisition, management, and distribution of specialty medications and pharmacy supplies tailored for rare diseases within the organization. This entry-level position emphasizes support in sourcing strategies, vendor relations, and adherence to...

  • Junior IT Support Specialist

    2 days ago

    Orange, California, United States Nexus Dynamics Full time

    About the RoleWe are seeking a highly skilled and motivated Junior System Administrator to join our team at Nexus Dynamics. As a key member of our IT department, you will be responsible for providing top-notch support and consulting services to our clients.Key ResponsibilitiesIT Support and Consulting: Ensure seamless IT support and consulting services to...

  • Educational Support Specialist

    2 weeks ago

    Orange, California, United States Orange Unified School District Full time

    Position OverviewThe Educational Support Specialist plays a crucial role in enhancing the learning experience for students. This position is designed for individuals who are passionate about education and dedicated to supporting teachers and students in an elementary school setting.Key ResponsibilitiesAssist in the implementation of instructional programs...

  • Personal Support Specialist

    7 days ago

    Orange, California, United States ResCare Full time

    Position OverviewAs a Personal Support Specialist, your role will encompass a variety of responsibilities aimed at enhancing the quality of life for those you serve. Here are the key duties you will undertake:Providing essential personal care services, including assistance with eating, mobility, and health monitoring.Facilitating positive interactions...

  • Technical Support Specialist

    2 weeks ago

    Orange, California, United States Kimco Staffing Services Full time

    Job OverviewPOSITION: Technical Support SpecialistPAY: $21.00-$22.00 per hourSUMMARY: The Technical Support Specialist is responsible for delivering exceptional customer service in the technical services department. This role involves the handling and repair of returned products, conducting product testing, and enhancing the processes within Technical...

  • Field Technical Support Specialist

    2 weeks ago

    Orange, California, United States OSI Digital Full time

    Field Technical Support SpecialistOSI Digital is on the lookout for a dedicated Field Technical Support Specialist to enhance our team. In this role, you will be tasked with delivering expert desktop assistance, diagnosing issues, and providing technical support to both our clients and internal staff. The ideal candidate will possess a robust technical...

  • Multimedia Support Specialist

    2 weeks ago

    Orange, California, United States Insight Global Full time

    Position OverviewInsight Global is seeking a Multimedia Support Specialist for a client in the healthcare sector. This role is pivotal in assessing new locations to document, identify, and track all audiovisual devices, determining which ones require updates and compiling that information.Key ResponsibilitiesThe primary focus of this position will be...