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Field Technical Support Specialist

2 months ago

Orange, California, United States OSI Digital Full time
Field Technical Support Specialist

OSI Digital is on the lookout for a dedicated Field Technical Support Specialist to enhance our team. In this role, you will be tasked with delivering expert desktop assistance, diagnosing issues, and providing technical support to both our clients and internal staff. The ideal candidate will possess a robust technical foundation, strong analytical capabilities, and exceptional problem-solving skills. Effective communication is essential in this position to ensure prompt and professional resolutions to technical challenges.

Key Responsibilities:
  • Deliver advanced desktop assistance, troubleshooting, and software deployment
  • Demonstrate proficiency in M365, Windows operating systems, and Active Directory
  • Support end users with a variety of technical challenges and incidents
  • Configure and prepare equipment for employee utilization
  • Exhibit strong networking expertise, including IDF/MDF, switches, routers, and access points
  • Familiarity with AutoCAD, PLM, Adobe Creative Cloud, and similar tools is advantageous
Qualifications:
  • 3-5 years of experience in software, hardware, and networking
  • Provide user support for Windows OS and Microsoft Office applications
  • Experience with Windows, M365, and hardware setup
  • Exceptional customer service skills, attention to detail, and ability to meet deadlines
  • Strong verbal communication and phone etiquette