Manager - Transformation Program Management
3 weeks ago
You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
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Join Team Amex and let's lead the way together.
American Express' Global Commercial Services (GCS) business offers a wide range of card and payment programs, expense management tools, consulting services, business financing and cross-border payments solutions to small businesses, mid-sized companies and large corporations around the world.
Within GCS, the Global & Large (G&L) organization is passionate about acquiring and developing ~5000 large corporate customers.
American Express's value proposition to this segment includes industry-leading T&E program management solutions (e.g. corporate travel cards, central billing solutions) but also a growing set of business-to-business payment products to help companies manage their spending while realizing cost savings, process control, and cash flow management improvements.
How will you make an impact in this role?The Manager, Transformation Program Management, is a critical part of our Transformation Program Management team as we advance the G&L growth strategy through execution, governance, and communication as well as pilot key initiatives with early adopter customers. This includes defining critical metrics and roles and responsibilities, influencing partners and connecting strategy to Enterprise initiatives and priorities, and coordinating strategy execution across the Strategy & Transformation (S&T) team, G&L, and the broader American Express organization. Our work is underpinned in the ability to problem-solve and thrive within ambiguity and white space.
Role responsibilities will focus on both advancing key pilots to achieve results and articulate findings to scale, and leading critical initiatives to retain and grow G&L's most valuable customers. This role supports the execution and enablement of numerous, high-visibility initiatives in partnership with G&L colleagues and key partners.
Key Responsibilities:Communicate progress on our transformation across a variety of channels and audiences, inspiring buy-in and advancing enterprise objectivesCollaborate with numerous teams synthesizing customer needs and commercial growth opportunities to structure and bring pilots for key G&L clients to life, articulating outcomes and best practices to ultimately scaleLead across senior leaders, client managers and partners to facilitate bi-monthly forums and key retention initiatives to ensure the retention of G&L's most valuable customersManage additional key transformational projects, problem-solving and prioritizing throughout, to implement governance structure and ensure delivery on key objectivesMinimum Qualifications:3 to 5 years of professional experience, preferably in strategy, project management, data performance and insights, or similar rolesExperience driving matrixed change across multiple stakeholder groups and leadership levelsDemonstrated analytical and problem-solving skills, with ability to tell a cohesive, compelling story using dataExcellent project management skills and consistent track record of effectively structuring and coordinating multiple concurrent large-scale projectsOutstanding communication skills – both written and verbal – with comfort presenting to executive audiencesEnthusiastic collaborator with the ability to influence across a sophisticated partner mapSelf-motivated and able to navigate ambiguity to set priorities, implement a strategic plan, and lead concurrent tasks to get results within short timeframesAbility to think strategically, demonstrate flexibility, absorb new information quickly, and adapt to changeBachelor's Degree requiredPreferred Qualifications:Knowledge of corporate payments landscape strongly preferredData Insights and analytics experience strongly preferred Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.-
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