![ChowNow](https://uiuxjobsboard.com/assets/chownow.png)
Customer Experience Representative
2 months ago
ABOUT US:
ChowNow's vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining. The ChowNow Platform continues to grow its product offerings and bring restaurants and diners closer together. Our marketplace provides commission-free ordering for restaurants nationwide and diners with an ever-growing selection of independent restaurants. Our demand network provides diners with the ability to order where they're already online, including Google, Yelp, Instagram, Snap, and many others. And our white-labeled online ordering system provides restaurants with a branded experience for diners on their website and their own iOS and Android apps for a reasonable monthly fee regardless of order volume. To date, we've created over 20,000 apps for our restaurant partners – something that's never been done before in our category. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners, and the same goes for our culture.
Diversity, teamwork, and mutual respect are among our core company values. We pride ourselves on giving our teams plenty of opportunities to make their mark.
Join us and help ensure ChowNow becomes the diner's first choice for socially responsible online ordering. Together we can preserve neighborhood flavor, one restaurant at a time.
ABOUT THE POSITION:
Customer Experience plays an indispensable role in our success as a company as an award-winning 24/7 customer-facing team. As a Customer Experience Representative, you are the voice of ChowNow, helping our restaurants, diners, and delivery partners have a positive experience via the phone, chat, text, and email. You must be calm, caring, and compassionate with a strong sense of empathy. This role requires organization and balance with difficult situations and a sense of urgency. Specifically, you are responsible for processing 1,000 tickets per month and maintaining high-quality scores.
This is a remote position and reports to a Customer Support Supervisor.
WHAT WE LOVE ABOUT YOU:
You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.
You celebrate diversity. You recognize that diversity and inclusivity matter. You're committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone's voice counts.
You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.
You keep reaching. You set clear ambitious goals. You don't allow yourself to become complacent with where you're at and what you've done, so you seek out new opportunities and challenges.
WHAT SUCCESS LOOKS LIKE:
WITHIN 1 MONTH , YOU WILL:
- Complete the ChowNow New Hire Ramp Camp. Learn about ChowNow and about the restaurant industry, gaining an understanding of our product and our customers.
- Complete all scheduled pieces of training with CS Managers and other ChowNow trainers to learn how to use all internal tools and how each of the features of the product work, including basic features as well as all add-on features.
- Solve your first 300 email and inbound call cases. Learn from our CS Managers to prioritize incoming customer inquiries, and the process to escalate as necessary to internal teams.
WITHIN 3 MONTHS, YOU WILL:
- Consistently handle customer inquiries within set SLAs
- Prioritize and escalate issues in way that focuses on the most critical customer needs
- Successfully graduate our product training course to be able to explain product features and best practices for how to use them.
WITHIN 6 MONTHS, YOU WILL:
- Be eligible to participate in the CS Badging Program, which is a way to become an expert in different areas within ChowNow. Once you have a badge, you will be the go-to person in CS to handle internal escalations around your badge topic.
- Be eligible to advance to our chat support or escalations team.
WITHIN 12 MONTHS, YOU WILL:
- Proactively identify, pilot and implement ways to increase efficiency in Customer Support processes; assess results and refine.
- Assist in training new CSRs through shadowing sessions and coaching on best practices.
YOU SHOULD APPLY IF:
- You have experience with ticket-based systems (Salesforce, Zendesk, etc.) or similar CRM/database software
- You have a mindset for using technology and can quickly learn how to use new tools independently and/or remotely.
- You're available to begin a shift as early as 8:00am and end as late as 10:00pm, including weekends. In order to mirror our Restaurant Partners' busiest times, a majority of scheduled shifts occur in the afternoon and evening.
- You're available to work some holidays (with additional benefits for doing so).
- You have at least 1 year in customer service including written and verbal communication with customers. Past experience in technical customer service (email, phone, chat or live) is definitely a plus.
- You are smart, independent, self-motivated, empathetic, passionate about supporting our customers, and a team player even in stressful situations.
- You're incredibly organized, detail-oriented, and are capable of handling multiple responsibilities at the same time, specifically a high-volume of inbound phone calls.
ABOUT OUR BENEFITS:
- Expected pay range: $18.00/hr - $22.63/hr depending on market location
- Ongoing training and growth opportunities.
- A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
- Rock solid medical, dental, and vision plans.
- Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
- 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
- 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
- 401(k) Matching
- Employer-contributing student loan assistance program or continuing education reimbursement program
- Commuter benefits (including Uber Pool).
- Employee Stock Incentive Plan.
- Pet insurance for your fur babies
- Quarterly Industry Events (Women, LGBTQIA+, Diversity, Inclusion).
- Consistent & fair leadership: we'll share info, set clear goals, show you respect, and treat everyone fairly.
- Enough freedom to spread your wings while still holding you accountable.
- Fully stocked kitchen and cold brew on tap at Headquarters
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties and skills required.
As one of ChowNow's core values, "Celebrates Diversity", we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. We are committed to developing a barrier-free recruitment process and work environment, if you require any accommodation, please let us know at your earliest convenience and we'll work with you to meet your accessibility needs.
Read here about your California privacy rights.
#Li-Remote
-
Customer Service Representative
4 days ago
Culver City, California, United States Culver City Chevrolet Full timeJob Title: Customer Service RepresentativeAt Culver City Chevrolet, we are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our customer relations department, you will play a vital role in ensuring that our customers receive exceptional service and support.Key Responsibilities:Develop and Implement...
-
Customer Service Representative
4 days ago
Culver City, California, United States Culver City Chevrolet Full timeJob Title: Customer Service RepresentativeAt Culver City Chevrolet, we are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our customer relations department, you will play a vital role in ensuring that our customers receive exceptional service and support.Key Responsibilities:Develop and Implement...
-
Customer Service Representative
3 days ago
Culver City, California, United States Culver City Chevrolet Full timeJob Title: Customer Service RepresentativeAt Culver City Chevrolet, we are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our customer relations department, you will play a vital role in ensuring that our customers receive exceptional service and support.Key Responsibilities:Develop and Implement...
-
Client Experience Representative
18 hours ago
Culver City, California, United States Punch Studio Full timeJob OverviewPunch Studio, a leading supplier of Home, Gift & Stationery products, is seeking a highly skilled Customer Service Liaison to join our team. As a key member of our sales team, you will play a crucial role in ensuring that customer orders are processed efficiently and effectively.About the PositionUnder the supervision of the Director of Order...
-
Customer Service Intake Representative
4 days ago
Culver City, California, United States JVS SoCal Full timeJob TypeFull-timeABOUT JVS SOCAL & AJCCEstablished in 1931, JVS-SoCal is a nonprofit organization dedicated to providing employment training, career services, mentoring, and placement assistance to a diverse range of individuals. Our mission is to transform lives and empower individuals to achieve dignity and economic independence through sustainable...
-
Customer Experience Lead
14 hours ago
Culver City, California, United States Gold's Gym Full timeAbout the RoleWe are seeking a highly skilled and motivated Membership Services Manager to join our team at Gold's Gym. As a key member of our operations team, you will be responsible for providing world-class service to our clubs and members by utilizing in-depth knowledge of company products and programs.Key ResponsibilitiesAssemble and manage a fully...
-
Customer Service Representative in Retail
1 week ago
Culver City, California, United States broomestgeneral Full timeRetail Sales Associate at BroomestgeneralThe Retail Sales Associate is essential in delivering outstanding customer service, fostering a friendly atmosphere for shoppers, and cultivating strong connections. The ideal candidate should excel in a dynamic team environment.Only fully-vaccinated candidates consideredPart-time and Full-time roles availableKey...
-
Insurance Customer Advocate
1 week ago
Culver City, California, United States Estaphany Michel - State Farm Agent Full timeJoin Our Team as a Customer Service RepresentativeBecome a vital part of the Estaphany Michel - State Farm Agent team, where your enthusiasm for customer service will shine. In this position, you will focus on fostering customer connections and showcasing a range of State Farm offerings, including auto, home, and life insurance products.Key...
-
Customer Engagement Specialist
1 week ago
Culver City, California, United States ProSolar Systems Caribbean Full timeJob Overview Customer Engagement Specialist Serves as a vital link between sales teams and clients. This position involves both making and receiving calls to assist in scheduling appointments for clients to meet with sales representatives. The role requires a comprehensive understanding of our offerings, proactively reaching out to potential clients using...
-
Customer Engagement Specialist
3 days ago
Culver City, California, United States ProSolar Systems Caribbean Full timeJob Overview Customer Engagement Specialist Serves as a crucial link between our sales team and clients. This position involves both making and receiving calls to facilitate appointments for clients to meet with sales representatives. The role requires a thorough understanding of our offerings, proactive outreach to potential clients using provided contact...
-
Customer Engagement Specialist
3 days ago
Culver City, California, United States ProSolar Systems Caribbean Full timeJob Overview Customer Engagement Specialist Serves as a vital link between our sales team and clients. This position involves making and receiving calls to coordinate appointments for clients to meet with sales representatives. The role requires a thorough understanding of our offerings, proactively reaching out to potential clients from a provided list,...
-
Retail Sales Representative
4 days ago
Culver City, California, United States Spatial Labs Full timePosition OverviewCompensation: $15-18 per hourAbout Spatial Labs:Spatial Labs is dedicated to enhancing and simplifying lives by merging the digital and physical realms. Our mission is to create products and services that empower individuals to craft and participate in experiences that evoke joy, driven by our commitment to sustainable innovation,...
-
Policy Services Representative
4 days ago
Culver City, California, United States Estaphany Michel - State Farm Agent Full timeJoin Our Team as a Customer Service RepresentativeBecome a vital part of the Estaphany Michel - State Farm Agent team, where your enthusiasm for customer service will shine. In this position, you will play a key role in fostering customer connections and advocating for a range of State Farm offerings, such as auto, home, and life insurance policies.Key...
-
Retail Sales Representative
1 week ago
Culver City, California, United States Spatial Labs Full timePosition OverviewCompensation: $15-18 per hourAbout Spatial Labs:Spatial Labs is dedicated to enhancing the lives of individuals by merging the digital and physical realms. Our mission is to create products and services that empower everyone to engage with experiences that evoke joy, driven by our commitment to sustainable innovation, self-expression, and...
-
Retail Sales Representative
4 days ago
Culver City, California, United States Spatial Labs Full timePosition OverviewCompensation: $15-18 per hourAbout Spatial Labs:Spatial Labs is dedicated to enhancing the lives of individuals by connecting the digital and physical realms. Our mission is to create products and services that empower everyone to engage with experiences that spark joy, driven by our commitment to sustainable innovation, self-expression, and...
-
Solar Sales Representative
17 hours ago
Culver City, California, United States ProSolar Systems Caribbean Full timeAbout the RoleWe are seeking a highly motivated and experienced Solar Sales Representative to join our team at ProSolar Systems Caribbean. As a key member of our sales team, you will be responsible for generating new business opportunities and driving revenue growth for our company.Key ResponsibilitiesManage a territory for the company, identifying and...
-
Customer Experience Specialist
17 hours ago
Daly City, California, United States Massage Envy Franchising, LLC Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, promoting our services, and driving sales growth.Key ResponsibilitiesProvide outstanding customer service and...
-
Culver City, California, United States Qonten Full timeGUEST SERVICES REPRESENTATIVE FOR UPSCALE BOUTIQUE HOTELThe esteemed Qonten is in search of a motivated and detail-oriented Guest Services Representative who will serve as the welcoming face of our luxurious boutique hotel. This role is pivotal in ensuring that our guests enjoy a seamless and memorable stay.Key Responsibilities:Manage the check-in and...
-
Customer Experience Director
16 hours ago
National City, California, United States INEOS Grenadier Full timeJob DescriptionJob Title: Business Development ManagerJob Summary:We are seeking a highly motivated and experienced Business Development Manager to join our team at INEOS Grenadier. The successful candidate will be responsible for leading the Business Development department in delivering exceptional customer experiences while driving business growth.Key...
-
Automotive Sales Representative
1 week ago
Culver City, California, United States Car Guys Full timeCarGuys Inc. - Your Premier Destination for Automotive CareersAre you prepared to embark on an exciting career in the automotive sector? At CarGuys Inc., we are dedicated to assisting you every step of the way. We partner with dealerships across the nation that are actively looking for talented individuals to join their teams.Whenever you are in search of a...