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Supervisory Security Assistant
1 month ago
This Supervisory Security Assistant position is located in Intelligence and Analysis, Vetting Analysis Division, Transportation Security Administration, Department of Homeland Security (DHS).
Duties include but are not limited to:
Supervises and manages a team of highly effective security assistants in a 24x7 watch setting by assigning work, setting team goals, selecting team leads, assigning team members tasks and directing the administrative and technical work of subordinates.
Guides the work and development of the team through job coaching/mentoring, enforcing disciplinary actions, managing staff schedules and authorizing leave/absences, and measuring staff performance.
Defines training needs, creates resolution and identity verification training, and trains subordinates on Standard Operating Procedures (SOPs). Conducts quality assurance reviews of employee performance.Skill in the use of automated case management system to enter and track customer information/issues while engaged with a customer telephonically.
Skill in the use of Microsoft Office Tools and processes. Computer savvy and capable of utilizing multiple systems and applications simultaneously. Skill in compiling data from information systems to assess office productivity and performance. Effectively document log entries of the pertinent details of security decisions in appropriate databases.Uses sound judgement and critical thinking skills to accurately collect information via phone calls, review government and commercial databases, and consult with subject matter experts to ensure proper security procedures and protocols are applied to in a timely manner for passenger resolution, identity verification, and document validation.
Builds and maintains collaborative relationships with both internal and external stakeholders to support special initiatives, processes and procedures related to multiple mission areas such as call resolution, watch list checks, database checks, and identityverification. Is able to change both individual and work center focus as necessary to adapt
to changing security.
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