Professional Services Consultant

4 weeks ago

Sunnyvale, California, United States Proofpoint Full time

It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business.

Corporate Overview
Proofpoint is a leading cybersecurity company protecting organizations' greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That's why we're a leader in next-generation cybersecurity.Protection Starts with People.

The Role
This Japanese speaking opportunity will be filled by someone who is passionate about email technology and has an understanding of email authentication protocols (SPF, DKIM, DMARC) or a strong desire to learn.

The role demands the interaction with technical staff enterprises to drive a strong email security posture.The individual will assist our clients with the implementation of the Email Fraud Defense Suite of Products and provide ongoing support for clients.The successful candidate will have great interpersonal and communication skills, high technical aptitude, and attention to detail.The candidate must be able to take responsibility and accept accountability for successful customer engagements.The candidate must also demonstrate Project Management skills, organization, and the ability to manage numerous implementations simultaneously.This role is for Tokyo Japan or Sydney Australia.

Your day-to-day

  • Engage directly with our Email Fraud Defense customers as an expert in the field to improve their email security posture
  • Drive high levels of customer satisfaction via service delivery
  • Coordinate with multiple parties – the customer as well as their third parties -- to ensure timely and satisfactory resolution to customer issues, and completion of projects
  • Regularly demonstrate the ongoing value of Email Fraud Defense products to implemented clients
  • Work with internal teams (most notably engineering, operations, product management)
  • Leverage previous experiences, share best practices, and facilitate creative solutions to unique challenges, maximizing the value of our Email Fraud Defense products.

​What you bring to the team

  • Native Japanese language is a requirement with Business level English
  • Strong project management skills with a high attention to detail
  • Experience with Email (SMTP) and Email Authentication (SPF, DKIM, DMARC) or ability to learn quickly
  • Excellent written and verbal skills
  • Relevant customer facing consulting experience
  • Must be comfortable with presenting and explaining technology to people with less technical knowledge
  • Must have a good understanding of the sales process, be sensitive to sales situations, and possess excellent customer service skills
  • Must be able to thrive in a fast paced, high stress start-up environment
  • Demonstrated experience in working with broad cross-functional teams
  • Excellent organizational, analytical and influence skills
  • Ability to work independently, ability to adapt quickly, positive attitude
  • Experience with Proofpoint products is a plus
  • Experience with Secure email Gateways is a plus
  • BA/BS or higher

Why ProofpointProtecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We're a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly 'culture-add', and we strongly encourage people from all walks of life to apply.

We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint #LifeAtProofpoint

#LI-PC1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

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