Customer Service Associate
2 months ago
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Financial Services Representative. As a key member of our banking team, you will be responsible for providing exceptional customer service, processing transactions, and promoting BancFirst services to new and existing customers.
Key Responsibilities
- Process a high volume of transactions with accuracy and efficiency
- Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner
- Promote BancFirst services and products to customers, meeting sales goals and targets
- Work collaboratively with colleagues to achieve team goals and objectives
- Maintain a thorough knowledge of banking products and services, including teller cash limits, teller machines, and preparation of teller work
Requirements
- High School Diploma or equivalent
- Strong customer service skills and ability to work in a fast-paced environment
- Knowledge of banking operations and procedures
- Ability to balance cash and maintain accurate records
- Excellent communication and interpersonal skills
Preferred Qualifications
- Previous banking experience, preferably in a teller or customer service role
- Bilingual skills (Spanish) a plus
Physical Requirements
- Constant use of computer screens
- Ability to operate a computer keyboard, use hands to finger, handle or feel, reach with hands and arms, and talk, see or hear
- Intermittent standing, stooping, bending at the waist, walking, kneeling or crouching
- Ability to sit and/or stand for long periods of time during the workday
- Long periods of typing and repetitive motion
- Ability to lift and/or move and carry 10-25 pounds (cash canisters, coin boxes/bags)
About BancFirst
BancFirst is a $12 billion bank offering personal and commercial products, trust, insurance, and investment services in fifty-nine Oklahoma communities. We are committed to investing in the future of Oklahoma communities and providing excellent benefits and a learning environment that allows our employees to continuously improve their skills to deliver highly personalized service to customers.
Equal Opportunity Employer
BancFirst is an Equal Opportunity and Affirmative Action employer, committed to diversity and inclusion in the workplace.
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