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Café Customer Service Representative
2 months ago
Coffee Shop Attendant
Job Category: Food & Beverage
Requisition Number: COFFE016864
Job Details
Overview
Competitive Pay Rates - $16/hour
The Food and Beverage Attendant plays a vital role in ensuring positive guest experiences by efficiently taking orders, serving, and managing transactions in a welcoming manner across various dining outlets, including the Coffee Shop, Pizza Shop, and Grab 'N Go services.
Key Responsibilities
- Engage with guests to accurately take food and beverage orders.
- Prepare and serve customer food and beverage selections.
- Deliver exceptional customer service and promote menu items through suggestive selling.
- Maintain equipment functionality, perform routine maintenance, and coordinate repairs as necessary.
- Assist with merchandising tasks, including display setup, inventory management, and pricing.
- Handle cash transactions, operate point-of-sale (POS) systems, and complete daily financial reporting.
- Ensure that the food and beverage outlet meets the highest standards of cleanliness, presentation, and service.
- Adhere to operational guidelines to ensure smooth daily operations.
- Support other food outlets as required.
Basic Qualifications & Skills
- Some High School education or equivalent.
- Flexible scheduling availability based on business needs.
- Basic math skills for handling transactions.
- Strong customer service and communication skills; ability to read and understand English manuals related to safety and operations.
- Successful completion of a criminal background check and drug screening.
Desired Qualifications & Traits
- Previous experience in a customer service role.
- Familiarity with restaurant equipment and sanitation standards.
- Ability to prioritize and manage multiple tasks with minimal supervision.
- Experience with cash handling and POS systems.
- Strong teamwork abilities.
Physical Requirements
- Ability to lift up to 20 lbs.
- Capability to sit and/or stand for extended periods.
Equal Opportunity Employer
Great Wolf Resorts is committed to providing equal employment opportunities to all individuals. We do not discriminate against employees or applicants based on their inquiries regarding pay or any other protected characteristics.
