Manager, Information Technology

Manager, Information Technology - Field Support

United States, Michigan, Detroit

Information Technology

01-Aug-2024

Ref #: 25701

LinkedIn Tag: LI-CM3

How you'll help us Keep Climbing (overview & key responsibilities)

The IT Operations Manager supports, influences, and communicates the mission, goals, and objectives, and practices of the Department, Technology Group, and Delta. Demonstrates leadership across multiple projects, peer groups, and Departments in thought, initiative, responsibility, teamwork, actions, and culture. Effectively manages relationship with the customer (internal or external). Demonstrates the ability to lead, motivate and develop staff.

Essential Responsibilities:

• Provide daily supervision and direction to personnel.
• Ensure the availability, performance, and operational integrity of the Information Systems and Networks serving the Delta enterprise.
• Communicate the business impact and ensure the right resources are available and engaged to quickly resolve any technology issue.
• Review support model and identify opportunities for continued process improvement.
• Effectively communicate with management, technical teams, and Delta business.
• Track open issues and escalate as appropriate to ensure operational success.
• Responsible for daily administrative tasks and projects which include technical support, point of contact for issues, creating reports, monitoring service levels, interface for customer services issues, etc. Coordinate activities with internal/external technology owners/service providers.
• Ensure that the Delta standards and procedures are adopted and implemented.
• Consult with other technology groups to ensure operational success.
• Responsible for reviewing and approving enterprise changes and additions and supporting Enterprise Change Management.
• Communicate the Departmental leadership vision/strategy and then manage people and technology to follow that direction.
• Monitors metrics, problems, trends, etc., to determine solutions, required process changes, etc. that will make the function more efficient This is an onsite position in Detroit, MI.

Benefits and Perks to Help You Keep Climbing

WHY YOU'LL LOVE DELTA

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

• 5 or more years of combined experience with IT application support, networking, infrastructure; preferably at multiple locations simultaneously.
• Experience with ServiceNow platform.
• The ideal candidate will possess strong leadership ability with a track record of developing people and achieving challenging objectives.
• Airline industry knowledge is a plus.
• Communication Skills - Strong technical and non-technical communication skills.
• Fosters open communication by encouraging the expression of ideas and opinions.
• Assures smooth flowing, timely transmission of critical information.
• Oral and written communication is well organized, clear, accurate, grammatically correct, and is adapted for the target audience.
• Listens to others without interrupting.
• Seeks clarification and confirms shared understanding when communicating.
• Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first -hand customer information and uses it for improvements in products and services; acts with customers in mind.
• Establishes and maintains effective relationships with customers and gains their trust and respect.
• Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't represent him/herself for personal gain.
• Motivating Others - Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team/project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility.
• Personal Accountability - Clearly accepts responsibility for tasks, decisions and actions of self and staff. Is excellent at honest analysis.
• Doesn't shirk personal responsibility.
• Answers to customers and colleagues for all aspects of project; sets objectives and goals and measures performance against them.
• Priority Setting - Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal.
• Perseverance - Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setback.
• Shows Work Commitment - Gets results despite a large workload, shows a sense of urgency to complete work by self and direct reports, will do what it takes to complete challenges, takes initiative to overcome roadblocks.
• Strategic Agility - Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective. Technical Credibility - Is seen as a thought leader on technical issues, stays ahead of technical developments in field; knows what new technologies will help the business.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency. Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

• BS/BA, preferably in a technical or scientific field, with 6 or more years of experience in IT project-based environment is preferred

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process. To request a reasonable accommodation, please click here